EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-03-28 20:50:31 Download EtreCheckPro from https://etrecheck.com Runtime: 4:31 Performance: Good Problem: Computer is restarting Description: I’ve been experiencing persistent crashes. The system freezes up, sho ws the spinning beach ball, and often reboots by itself, giving the me ssage: “Your computer restarted because of a problem.” This happens ev en when I’m not using Adobe Illustrator. Major Issues:     Anything that appears on this list needs immediate attention.     Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     No Time Machine backup - Time Machine backup not found.     Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.     Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.     Limited permissions - More information may be available with Full Disk Access.     Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information:     iMac (Retina 5K, 27-inch, 2019)         Status: Supported     iMac Model: iMac19,1     3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core     16 GB RAM - Upgradeable         BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667         BANK 1/ChannelA-DIMM1 - Empty         BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667         BANK 3/ChannelB-DIMM1 - Empty Video Information:     Radeon Pro 570X - VRAM: 4 GB         iMac (built-in) 5120 x 2880 Drives:     disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)     Internal SATA 6 Gigabit Serial ATA         disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk0s2 [APFS Fusion Drive] 1000.00 GB             disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)                 disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (42.80 GB used)                 disk2s2 (APFS) [APFS Container] (16.64 GB used)                     disk2s2s1 - Macintosh HD (APFS) [APFS Snapshot] (16.64 GB used)                 disk2s3 - Preboot (APFS) [APFS Preboot] (4.33 GB used)                 disk2s4 - Recovery (APFS) [Recovery] (1.24 GB used)                 disk2s5 - VM (APFS) [APFS VM] (1 MB used)                 disk2s6 - Update (APFS) (70 MB used)     disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)     Internal PCI-Express 8.0 GT/s x2 NVM Express     S.M.A.R.T. Details: 0% used, 2.93 TB written, 100% health, 225 unsafe shutdowns         disk1s1 - EFI [EFI] 315 MB         disk1s2 [APFS Fusion Drive] 27.69 GB             disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)                 disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (42.80 GB used)                 disk2s2 (APFS) [APFS Container] (16.64 GB used)                     disk2s2s1 - Macintosh HD (APFS) [APFS Snapshot] (16.64 GB used)                 disk2s3 - Preboot (APFS) [APFS Preboot] (4.33 GB used)                 disk2s4 - Recovery (APFS) [Recovery] (1.24 GB used)                 disk2s5 - VM (APFS) [APFS VM] (1 MB used)                 disk2s6 - Update (APFS) (70 MB used) Mounted Volumes:     disk2s1 - Macintosh HD - Data [APFS Virtual drive]         Filesystem: APFS         Mount point: /System/Volumes/Data         Fusion drive         Used: 42.80 GB         Shared values             Size: 1.03 TB             Free: 958.08 GB             Available: 965.16 GB     disk2s2 [APFS Container]         Filesystem: APFS         Mount point: /System/Volumes/Update/mnt1         Fusion drive         Used: 16.64 GB         Shared values             Size: 1.03 TB             Free: 958.08 GB             Available: 965.16 GB     disk2s2s1 - Macintosh HD [APFS Snapshot]         Filesystem: APFS         Mount point: /         Fusion drive         Read-only: Yes         Used: 16.64 GB         Shared values             Size: 1.03 TB             Free: 958.08 GB             Available: 965.16 GB     disk2s3 - Preboot [APFS Preboot]         Filesystem: APFS         Mount point: /System/Volumes/Preboot         Fusion drive         Used: 4.33 GB         Shared values             Size: 1.03 TB             Free: 958.08 GB             Available: 965.16 GB     disk2s5 - VM [APFS VM]         Filesystem: APFS         Mount point: /System/Volumes/VM         Fusion drive         Used: 1 MB         Shared values             Size: 1.03 TB             Free: 958.08 GB             Available: 965.16 GB     disk2s6 - Update         Filesystem: APFS         Mount point: /System/Volumes/Update         Fusion drive         Used: 70 MB         Shared values             Size: 1.03 TB             Free: 958.08 GB             Available: 965.16 GB USB:     USB 3.1 bus         Apple Inc. - FaceTime HD Camera (Built-in)     USB 3.1 bus          Network:     Interface en0: Ethernet     Interface bridge0: Thunderbolt Bridge     Interface en1: Wi-Fi         802.11 a/b/g/n/ac     Interface en4: iPhone System Software:     macOS Sonoma 14.7.4 (23H420)     Installed 2025-03-20     Time since boot: About 4 hours Notifications:     Creative Cloud.app         one notification Security:     Gatekeeper: App Store and identified developers     System Integrity Protection: Enabled 
    Antivirus software: Apple Unsigned Files:     Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist         Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller         Details: Exact match found in the legitimate list - probably OK Kernel Extensions:     /Library/Extensions         [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 16.60.21 - SDK 11) System Launch Daemons:     [Not Loaded] 41 Apple tasks     [Loaded] 180 Apple tasks     [Running] 179 Apple tasks     [Other] 4 Apple tasks System Launch Agents:     [Not Loaded] 20 Apple tasks     [Loaded] 195 Apple tasks     [Running] 210 Apple tasks Launch Daemons:     [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-01-16)         Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2     [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2025-02-21)         Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService     [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2025-01-13)         Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Launch Agents:     [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-01-16)         Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true     [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-21)         Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon     [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-02-21)         Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot User Launch Agents:     [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-21)         Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled     [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-03-25)         Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2     [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-05-13)              [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-05-13)          User Login Items:     [Not Loaded] CIJSUAgent (Canon Inc. - installed 2025-01-13)         Modern Login Item         /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app Applications:     664 Apple apps     61 3rd party apps     31 x86-only apps     No unsigned apps App Extensions:     Finder sync extensions:         [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app     QuickLook Previews:         [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app             com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins:     AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-01-16) Backup:     Time Machine information is limited without Full Disk Access Performance:     System Load: 2.16 (1 min ago) 2.66 (5 min ago) 3.52 (15 min ago)     Nominal I/O usage: 0.05 MB/s     File system: 65.55 seconds     Write speed: 389 MB/s     Read speed: 1265 MB/s CPU Usage Snapshot:     Type Overall     System: 3 %     User: 11 %     Idle: 87 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     Creative Cloud UI Helper (Renderer) 29.26 % (Adobe Inc.)     EtreCheckPro 16.12 % (Etresoft, Inc.)     WindowServer 11.34 % (Apple)     Creative Cloud UI Helper (GPU) 4.50 % (Adobe Inc.)     ScreenTimeWidgetExtension 4.02 % (Apple) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     com.apple.WebKit.WebContent (5) 1004 MB (Apple)     EtreCheckPro 848 MB (Etresoft, Inc.)     Creative Cloud UI Helper (Renderer) 641 MB (Adobe Inc.)     MTLCompilerService (12) 231 MB (Apple)     AppleSpell 220 MB (Apple) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     exchangesyncd 7 MB / 8 MB (Apple)     mDNSResponder 12 MB / 215 KB (Apple)     com.apple.WebKit.Networking 4 MB / 121 KB (Apple)     netbiosd 1 MB / 1006 B (Apple)     apsd 114 KB / 802 KB (Apple) Top Processes Snapshot by Energy Use:     Process (count) Energy (0-100) (Source - Location)     Creative Cloud UI Helper (Renderer) 4 (Adobe Inc.)     WindowServer 3 (Apple)     Creative Cloud UI Helper (GPU) 2 (Adobe Inc.)     Safari 1 (Apple)     com.apple.WebKit.WebContent (5) 1 (Apple) Virtual Memory Information:     Physical RAM: 16 GB     Free RAM: 625 MB     Used RAM: 7.83 GB     Cached files: 7.56 GB     Available RAM: 8.17 GB     Swap Used: 0 B Software Installs (past 60 days):     Install Date Name (Version)     2025-01-29 XProtectPlistConfigData (5286) - Software update     2025-02-05 XProtectPlistConfigData (5287) - Software update     2025-03-10 XProtectPlistConfigData (5289) - Software update     2025-03-10 XProtectPayloads (151) - Software update     2025-03-16 XProtectPlistConfigData (5290) - Software update     2025-03-18 macOS 14.7.4 (14.7.4) - Software update     2025-03-20 macOS 14.7.4 (14.7.4) - Software update     2025-03-22 MRTConfigData (1.93) - Software update     2025-03-25 XProtectPlistConfigData (5291) - Software update Diagnostics Information (past 60 days):     2025-03-28 16:37:31 spotlightknowledged - High CPU Use (4 times)         First occurrence: 2025-03-27 18:31:19         Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged     2025-03-28 16:22:07 knowledgeconstructiond - High CPU Use (3 times)         First occurrence: 2025-03-22 19:40:11         Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond     2025-03-28 16:13:13 photoanalysisd - High CPU Use (4 times)         First occurrence: 2025-03-23 01:24:24         Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd     2025-03-28 01:09:09 Adobe Illustrator.app - Hang (4 times)         First occurrence: 2025-03-27 23:09:21         Executable: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app     2025-03-26 01:13:08 Kernel Panic (5 times)         First occurrence: 2025-03-22 22:33:56         Details:             panic(cpu 0 caller 0xffffff800c8db356): nvme: ". Controller fatal bit             set. Write. fBuiltIn=1 MODEL=APPLE SSD SM0032L FW=DXZ77A0Q CSTS=0x3 US             [1]=0x0 US[0]=0xdf VID=0x144d DID=0xa806 CRITICAL_WARNING=0x0.\             Panicked task 0xffffff9085aff1d8: 241 threads: pid 0: kernel_task End of report