EtreCheckPro version: 6.8.5 (68049) Report generated: 2024-08-12 19:37:10 Download EtreCheckPro from https://etrecheck.com Runtime: 2:38 Performance: Excellent Problem: Other problem Description: Preview has stopped opening PDFs and JPEG files. I know the files are fine because my other Macs can open them. In attempting to fix this pr oblem one of the solutions is to go into Safe Mode, but I can’t do tha t because when I enter safe mode, initially I am asked for my password , and then it goes into a bluish screen which asks for my password aga in, but I can’t enter that password again because the screen goes blac k within 1-2 seconds, and entering the password doesn’t work, I still get a black screen. The only way I can get out of it is to press the P ower button for about 30 seconds, to reboot again. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2020) Status: Supported iMac Model: iMac20,1 3.8 GHz 8-Core Intel Core i7 (i7-10700K) CPU: 8-core 16 GB RAM - Upgradeable Video Information: AMD Radeon Pro 5500 XT - VRAM: 8 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (10.27 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (10.27 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (221.49 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s5 - VM (APFS) [APFS VM] (25 KB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.27 GB Shared values Size: 499.96 GB Free: 264.69 GB Available: 325.83 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 221.49 GB Shared values Size: 499.96 GB Free: 264.69 GB Available: 325.83 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.11 GB Shared values Size: 499.96 GB Free: 264.69 GB Available: 325.83 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 25 KB Shared values Size: 499.96 GB Free: 264.69 GB Available: 325.83 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 499.96 GB Free: 264.69 GB Available: 325.83 GB USB: USB 3.1 bus USB 3.1 bus Apple Inc. - Magic Keyboard with Touch ID and Numeric Keypad T2Bus Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Proxy Auto Discovery Interface bridge0: Thunderbolt Bridge System Software: macOS Sonoma 14.6.1 (23G93) Time since boot: Less than an hour Notifications: Firefox.app one notification Microsoft Teams.app 9 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 1 System Extensions: [Running] Cisco AnyConnect Socket Filter Extension - version 4.10.07061 (Cisco - 2023-04-29) Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.10.07061 (Cisco - 2023-06-26) Description: This system extension provides socket filter capabilities. Kernel Extensions: /Library/Application Support/Cisco/AnyConnect Secure Mobility Client [Not Loaded] acsock.kext - com.cisco.kext.acsock (4.10.10 - SDK 12) System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 187 Apple tasks [Running] 171 Apple tasks [Other] 5 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 217 Apple tasks [Running] 187 Apple tasks Launch Daemons: [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2023-04-29) Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-07-20) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-07) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-08-06) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-08-10) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-07-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-07-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2024-02-21) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-06-22) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.cisco.anyconnect.gui.plist (Cisco - installed 2023-06-26) Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2023-06-26) Command: /usr/bin/open --wait-apps '/opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app' [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-07) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-07) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-08-06) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-08-10) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-07-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-07-17) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Microsoft Corporation - installed 2024-08-06) Executable: /Applications/OneDrive.app/Contents/MacOS/OneDrive User Login Items: [Running] Day One Helper (App Store - installed 2024-08-12) Modern Login Item /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Running] Google Drive (Google LLC - installed 2024-07-26) Application /Applications/Google Drive.app [Not Loaded] MessengerHelper (Meta Platforms, Inc. - installed 2024-08-01) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (Meta Platforms, Inc. - installed 2024-08-01) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-08-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-08-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Trello Login Helper (App Store - installed 2024-04-25) Modern Login Item /Applications/Trello.app/Contents/Library/LoginItems/Trello Login Helper.app Applications: 593 apps 35 x86-only apps One unsigned app App Extensions: Safari extensions: safariext - /Applications/LastPass.app Privacy Dashboard - /Applications/DuckDuckGo Privacy for Safari.app Day One - /Applications/Day One.app Plugins: DOIntents - /Applications/Day One.app Widgets: DOWidgets - /Applications/Day One.app File providers: Google Drive - /Applications/Google Drive.app OneDrive File Provider - /Applications/OneDrive.app Share services: Day One - /Applications/Day One.app OneNote - /Applications/Microsoft OneNote.app Pocket - /Applications/Pocket.app Finder sync extensions: FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app OneDrive Finder Integration - /Applications/OneDrive.app Ad-blockers: Privacy Protection - /Applications/DuckDuckGo Privacy for Safari.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Audio Plug-ins: MSTeamsAudioDevice: 2024.28.00.50 (Microsoft Corporation - installed 2024-07-03) Backup: Time Machine information is limited without Full Disk Access Destinations: T******************k [Local] (Last used) 20 local snapshots Oldest local snapshot: 2024-07-01 09:24:44 Last local snapshot: 2024-08-12 18:45:23 Performance: System Load: 1.15 (1 min ago) 1.64 (5 min ago) 1.34 (15 min ago) Nominal I/O usage: 1.14 MB/s File system: 13.75 seconds Write speed: 2210 MB/s Read speed: 2153 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.98 % (Etresoft, Inc.) WindowServer 7.40 % (Apple) swcd 2.94 % (Apple) kernel_task 1.35 % (Apple) siriknowledged 1.06 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 872 MB (Etresoft, Inc.) MTLCompilerService (23) 694 MB (Apple) plugin-container (9) 585 MB (Mozilla Corporation) firefox 410 MB (Mozilla Corporation) OneDrive 230 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 3 KB / 15 MB (Apple) Mail 286 KB / 374 KB (Apple) exchangesyncd 205 KB / 284 KB (Apple) apsd 74 KB / 291 KB (Apple) mDNSResponder 225 KB / 88 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) siriknowledged 2 (Apple) ContainerMetadataExtractor 1 (Apple) fileproviderd 1 (Apple) tccd (2) 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.13 GB Used RAM: 7.39 GB Cached files: 7.48 GB Available RAM: 8.61 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-06-21 iMovie (10.4.1) 2024-06-22 Zoom Workplace (6.1.0.35886) 2024-07-17 Microsoft AutoUpdate (4.73.24071426) 2024-07-17 Microsoft PowerPoint (16.87.24071426) 2024-07-24 Microsoft Excel (16.87.24071426) 2024-07-24 Microsoft Word (16.87.24071426) 2024-07-26 Google Drive (94.0.1.0) 2024-07-31 Microsoft Outlook (16.87.24072822) 2024-08-07 XProtectPlistConfigData (5271) 2024-08-07 XProtectPayloads (141) 2024-08-10 Microsoft OneDrive (24.146.721) 2024-08-11 macOS 14.6.1 (14.6.1) 2024-08-11 Microsoft Teams (24215.1002.3039.5089) 2024-08-12 Day One (2024.16) Diagnostics Information (past 60 days): 2024-08-12 19:21:17 SecurityAgent Crash (54 times) First occurrence: 2024-08-11 15:11:09 Executable: /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle/Contents/MacOS/SecurityAgent 2024-08-11 22:42:20 spotlightknowledged High CPU Use (16 times) First occurrence: 2024-08-08 23:26:11 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2024-08-11 21:05:16 apfsd High CPU Use (2 times) First occurrence: 2024-08-11 14:08:28 Executable: /usr/libexec/apfsd 2024-08-11 21:05:16 knowledgeconstructiond High CPU Use First occurrence: 2024-08-11 21:07:21 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2024-08-11 21:00:09 suggestd High CPU Use (3 times) First occurrence: 2024-08-11 15:44:49 Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd 2024-08-11 19:47:09 WallpaperVideoExtension Crash Executable: /System/Library/ExtensionKit/Extensions/WallpaperVideoExtension.appex/Contents/MacOS/WallpaperVideoExtension Details: libdispatch.dylib: API MISUSE: Resurrection of an object 2024-08-11 13:52:19 idleassetsd Crash (2 times) Executable: /System/Library/PrivateFrameworks/TVIdleServices.framework/idleassetsd 2024-08-11 07:31:39 Kernel Panic (4 times) Details: panic(cpu 1 caller 0xfffffff00b7d01bc): x86 global reset detected Panicked task 0xffffffe452611e30: 0 pages, 191 threads: pid 0: kernel_ task 2024-08-07 13:38:39 Mail.app High CPU Use First occurrence: 2024-08-07 13:40:46 Executable: /System/Applications/Mail.app End of report