Still having same problem after removing OWC memory which was bought directly from OWC. Seems there was only one kernel panic on 6/1/21. EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-03 14:24:02 Download EtreCheckPro from https://etrecheck.com Runtime: 3:31 Performance: Excellent Problem: Other problem Description: bluetooth App Magic Mouse does not work on login page Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy Photos CPU usage - Photos processes are using large amounts of CPU. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - A******* - Data (APFS) [APFS Virtual drive] (Shared - 325.66 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 103 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.05 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - A*****c (APFS) (Shared - 11.41 GB used) disk2 - OWC Mercury Electra 3G SSD 240.06 GB (Solid State - TRIM: No) External Thunderbolt 3 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 239.85 GB disk4 [APFS Virtual drive] 239.85 GB (Shared by 4 volumes) disk4s1 - E**********D (APFS) (Shared - 770 KB used) disk4s2 - Preboot (APFS) [APFS Preboot] (Shared - 20 KB used) disk4s3 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk4s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk3 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 4.00 TB disk7 - T*********************e (Journaled HFS+) 4.00 TB (3.73 TB used) disk3s3 - Boot OS X (Journaled HFS+) 134 MB disk5 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - D***a (Journaled HFS+) 4.00 TB (1.46 TB used) disk5s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk6 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 - S***a (Journaled HFS+) 4.00 TB (1.02 TB used) Mounted Volumes: disk1s1 - A******* - Data [APFS Virtual drive] 499.96 GB (Shared - 325.66 GB used, 169.25 GB available, 159.43 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 499.96 GB (Shared - 2.15 GB used, 159.43 GB free) APFS Mount point: /private/var/vm disk1s5 - A*****c 499.96 GB (Shared - 11.41 GB used, 169.25 GB available, 159.43 GB free) APFS Mount point: / Encrypted Read-only: Yes disk4s1 - E**********D 239.85 GB (Shared - 770 KB used, 237.60 GB available, 237.56 GB free) APFS Mount point: /Volumes/E**********D Owners enabled: No disk5s2 - D***a 4.00 TB (1.46 TB used, 2.54 TB free) Journaled HFS+ Mount point: /Volumes/D***a Owners enabled: No disk6s2 - S***a 4.00 TB (1.02 TB used, 2.98 TB free) Journaled HFS+ Mount point: /Volumes/S***a Owners enabled: No disk7 - T*********************e 4.00 TB (3.73 TB used, 269.25 GB available, 269.21 GB free) Journaled HFS+ Mount point: /Volumes/T*********************e Encrypted Network: Interface en6: Bluetooth PAN 2 Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en0: Ethernet 1 Interface fw0: Thunderbolt FireWire Interface bridge0: Thunderbolt Bridge Interface en5: Thunderbolt Ethernet Slot 1 iCloud Quota: 3.88 GB available File sharing: Enabled System Software: macOS Catalina 10.15.7 (19H512) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Volumes/D***a/A**********s/A*****************o/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.ARM.***.plist Executable: /Library/PrivilegedHelperTools/com.adobe.ARM.***.plist Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.versioncueCS4.plist Executable: /Library/Application Support/Adobe/Adobe Version Cue CS4/Server/bin/VersionCueCS4d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.bombich.ccchelper.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.westerndigital.WD-SmartWare-Installer.plist Executable: /Library/PrivilegedHelperTools/com.westerndigital.WD-SmartWare-Installer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Login Item: /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx.plugin Plugin: ~/Library/Internet Plug-Ins/thinkorswim plugin_x86_64.plugin Plugin: ~/Library/Internet Plug-Ins/BrowserPlus_2.9.8.plugin Plugin: ~/Library/Internet Plug-Ins/tossc plugin_x86_64.plugin Plugin: ~/Library/Internet Plug-Ins/npVidyoWeb-00075.plugin Preference Pane: ~/Library/PreferencePanes/BrowserPlusPrefs.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/Xmarks.prefPane Apps: 45 Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) Startup Items: ProTec6 Path: /Library/StartupItems/ProTec6 System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 177 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 186 Apple tasks [Running] 119 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-05-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-13) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-05-04) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2020-01-08) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) Launch Daemons: [Running] com.adobe.ARM.***.plist (? ce3c8c7a - installed 2014-10-14) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2011-05-05) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-05-10) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.adobe.versioncueCS4.plist (? bee62441 - installed 2009-04-12) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.bombich.ccchelper.plist (? 45440e7 - installed 2015-08-10) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-21) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-10-12) [Other] com.nalpeiron.netpro.plist (? caaeb67 - installed 2014-09-26) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.westerndigital.WD-SmartWare-Installer.plist (? 4b566c2 - installed 2014-01-03) User Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2016-09-29) [Other] com.adobe.ARM.***.plist (? 0 - installed 2015-05-14) [Not Loaded] com.adobe.ARM.***.plist (? 0 - installed 2015-09-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Other] com.amazon.music.plist (? 0 - installed 2015-12-07) [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2019-05-16) [Not Loaded] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (? 0 - installed 2009-04-10) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Loaded] com.dxo.PhotoLab2LaunchAgent.plist (DxO Labs - installed 2019-11-30) [Other] com.google.keystone.agent.plist (? 0 - installed 2015-06-07) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-04-02) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-04-02) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-05-13) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Caffeine (App Store - installed 2015-08-10) Application /Applications/Caffeine.app [Not Loaded] CCC User Agent (? - installed 2015-05-19) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Not Loaded] Day One Helper (App Store - installed 2021-05-26) Modern Login Item /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Not Loaded] EvernoteHelper (Evernote - installed 2018-01-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Evernote Helper (Evernote - installed 2018-01-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2018-01-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] ShazamHelper (App Store - installed 2020-09-07) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-11) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-03-03) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-05-10) Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2014-03-29) NP_2020Player_IKEA: 7.2.0.53 (? - installed 2017-06-26) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-05-13) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-13) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-16) GarminGpsControl: 4.0.3.0 Release (? - installed 2015-08-10) Silverlight: 5.1.50901.0 (? - installed 2017-02-04) CouponPrinter-FireFox: Version 1.0.11 (? - installed 2009-01-13) iPhotoPhotocast: 7.0 (Apple - installed 2015-08-10) Safari Extensions: Day One (App Store - installed 2021-05-26) Honey (App Store - installed 2021-04-20) Reverso รข Translation, dictionary (Theo Hoffenberg - installed 2020-12-10) 3rd Party Preference Panes: BrowserPlus (? - installed 2013-03-03) Flip4Mac WMV (? - installed 2013-03-29) Xmarks for Safari (? - installed 2015-03-04) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: A*****c: Disk size: 499.96 GB - Disk used: 340.53 GB D***a: Disk size: 4.00 TB - Disk used: 1.46 TB S***a: Disk size: 4.00 TB - Disk used: 1.02 TB Destinations: T********************e [Local] (Last used) Total size: 4.00 TB Total number of backups: 85 Oldest backup: 2020-05-07 13:51:38 Last backup: 2021-06-03 13:00:10 8 local snapshots Oldest local snapshot: 2021-06-02 18:28:07 Last local snapshot: 2021-06-03 12:57:45 3rd party backup: Carbon Copy Cloner Performance: System Load: 3.73 (1 min ago) 6.35 (5 min ago) 3.46 (15 min ago) Nominal I/O speed: 12.60 MB/s File system: 17.53 seconds Write speed: 1093 MB/s Read speed: 2383 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 22 % Idle: 71 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) photoanalysisd 61.04 % (Apple) backupd 23.80 % (Apple) deleted 22.02 % (Apple) EtreCheckPro 19.56 % (Etresoft, Inc.) (TMHelperAgent) 7.80 % (?) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 690 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (3) 665 MB (Apple) com.apple.WebKit.WebContent (7) 270 MB (Apple) Adobe CEF Helper (Renderer) 196 MB (Adobe Inc.) Safari 154 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 316 KB / 102 KB (Apple) mDNSResponder 74 KB / 59 KB (Apple) Extension 7 KB / 15 KB (App Store) apsd 10 KB / 8 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) photoanalysisd 27 (Apple) deleted 9 (Apple) WindowServer 3 (Apple) transparencyd 2 (?) System Information 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 59 MB Used RAM: 5.61 GB Cached files: 2.33 GB Available RAM: 2.39 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-04-16 Adobe Acrobat DC (21.001.20149) (21.001.20149) 2021-04-16 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-20 Honey (12.8.6) 2021-04-23 Kindle (1.31.0) 2021-05-13 Adobe Acrobat DC (21.001.20155) (21.001.20155) 2021-05-13 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) 2021-05-19 Malwarebytes for Mac 2021-05-24 Mobile Device (1.0.0.0) 2021-05-26 Day One (6.3) 2021-05-29 XProtectPlistConfigData (2147) 2021-05-29 MRTConfigData (1.79) 2021-06-01 Pages (11.1) 2021-06-01 Numbers (11.1) 2021-06-01 Keynote (11.1) 2021-06-02 "Malwarebytes for Mac Uninstaller" (1.0) Clean up: ~/Library/LaunchAgents/com.google.keystone.agent.plist ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent Executable not found /Library/LaunchDaemons/com.nalpeiron.netpro.plist /private/etc/nalpeiron/Nalpeirond6b Executable not found ~/Library/LaunchAgents/com.amazon.music.plist /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Volumes/W*******e/A**********s/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found Diagnostics Information (past 7-30 days): 2021-06-03 14:17:59 Software Update.app Crash Executable: /System/Library/CoreServices/Software Update.app Details: dyld3 mode 2021-06-03 13:41:20 AdobeIPCBroker.app Crash (4 times) Executable: /Library/Application Support/Adobe/*/AdobeIPCBroker.app 2021-06-03 08:57:11 WacomTabletDriver.app Crash (15 times) Executable: /Library/Application Support/Tablet/WacomTabletDriver.app 2021-06-01 15:04:28 Kernel Panic 2021-06-01 15:00:31 photolibraryd Crash Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd Details: dyld3 mode PLPhotoLibrary transaction: -[PLSearchIndexManager _inqEnsurePhotoLibr aryExists] End of report