EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-11-28 16:08:54 Download EtreCheckPro from https://etrecheck.com Runtime: 3:10 Performance: Excellent Problem: Other problem Description: I am unable to login to icloud, imessage and app store on my macbook. I have changed my apple id password (went through the sequence several times). This has been successful on my ios devices and I can login t o icloud, apple id and app store from a browser, but cannot login from the macbook. Major Issues: Anything that appears on this list needs immediate attention. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro Model: MacBookPro12,1 2.7 GHz Dual-Core Intel Core i5 (i5-5257U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Battery: Health = Normal - Cycle count = 49 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 147.68 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 85 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.24 GB used) disk2 - Seagate BUP Slim 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - B*********s (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (583.87 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 250.79 GB (Shared - 147.68 GB used, 94.21 GB available, 90.04 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 90.04 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.79 GB (Shared - 11.24 GB used, 94.21 GB available, 90.04 GB free) APFS Mount point: / Encrypted Read-only: Yes disk2s2 - B*********s 2.00 TB (583.87 GB used, 1.42 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/B*********s Network: Interface en4: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge File sharing: Enabled System Software: macOS Catalina 10.15.7 (19H15) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Security Updates: Disabled Antivirus software: Malwarebytes File sharing: Enabled Adware: Launchd: ~/Library/LaunchAgents/com.MajorChannelSearch.plist Executable: ~/Library/Application Support/com.MajorChannelSearch/MajorChannelSearch r Reason: Adware pattern match Launchd: /Library/LaunchDaemons/com.MajorChannelSearchDaemon.plist Executable: /Library/Application Support/com.MajorChannelSearchDaemon/MajorChannelSearch r Reason: Adware pattern match Unsigned Files: Launchd: ~/Library/LaunchAgents/com.service.6817.plist Executable: /Users/***/10010/_10043174188 Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.SJjyzmtwtWslwNdndyrTJiunwsAgent.plist Executable: ~/Library/Application Support/com.SJjyzmtwtWslwNdndyrTJiunwsAgent/SJjyzmtwtWslwNdndyrTJiunws com.SJjyzmtwtWslwNdndyrTJiunwsAgent Launchd: /Library/LaunchDaemons/com.2076473812860329515.11445353713.plist Executable: /Library/Application Support/com.7460377553421393770/3305631389875123715 9E4EF089-350B-480A-B9A4-28364D12924C 921F65D9-8A1E-4CA6-AFEE-4915B50CC660 Launchd: ~/Library/LaunchAgents/com.93CA2255.E9CD.47B4.B335.A9ABC3D940BF.plist Executable: ~/Library/Application Support/.CFFB9BE1-872C-4DC0-86C2-24AC250B51D3/.D9A99CC5-5FDE-4238-900D-7220224C0B9A h Details: Executable file is hidden - possibly adware Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.3065443783688657654.11401442386.plist Executable: ~/Library/Application Support/com.10736553105009668800/15273008480217531982 944F2697-3826-4B29-AAC5-A828A6736259 459D0BED-7906-4D22-B8B2-CF5039CA6831 Launchd: ~/Library/LaunchAgents/com.A6896CD7.78EB.44B9.949B.7ECFEC17B0B9.plist Executable: /usr/bin/python '/Users/***/Library/Application Support/.AB6014D8-F4C0-4C0B-A4FB-E94E8EE01222/.91B70E37-1D8D-40F3-8EDA-FD9A2C15DB3D' Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Running app: /Applications/MacScrubber.app/Contents/MacScrubberReminder.app/Contents/MacOS/MacScrubberReminder Login Item: /Applications/MacScrubber.app/Contents/MacScrubberReminder.app Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 12 32-bit Applications: 5 32-bit apps System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 191 Apple tasks [Running] 105 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 181 Apple tasks [Running] 124 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-03) [Not Loaded] com.oracle.java.Java-Updater.plist (? fc2329e8 - installed 2019-04-01) Launch Daemons: [Other] com.2076473812860329515.11445353713.plist (? 901a6aa5 - installed 2020-11-19) [Loaded] com.MajorChannelSearchDaemon.plist (Adware - installed 2020-11-23) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-10-29) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-04) [Loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-04-11) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-04-01) User Launch Agents: [Other] com.3065443783688657654.11401442386.plist (? 0 - installed 2020-11-17) [Loaded] com.93CA2255.E9CD.47B4.B335.A9ABC3D940BF.plist (? 0 - installed 2020-11-17) [Other] com.A6896CD7.78EB.44B9.949B.7ECFEC17B0B9.plist (? 0 - installed 2020-10-27) [Loaded] com.MajorChannelSearch.plist (Adware - installed 2020-11-25) [Loaded] com.SJjyzmtwtWslwNdndyrTJiunwsAgent.plist (? 0 - installed 2020-06-18) [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2020-03-23) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-11-28) [Loaded] com.service.6817.plist (? 0 - installed 2020-06-04) User Login Items: [Running] 1Password Extension Helper (AgileBits Inc. - installed 2020-11-17) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (AgileBits Inc. - installed 2020-11-17) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] Dropbox (Dropbox, Inc. - installed 2020-11-18) Application /Applications/Dropbox.app [Running] Garmin Express Service (Garmin International - installed 2019-05-18) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] MacScrubberReminder (? - installed 2019-12-24) Application /Applications/MacScrubber.app/Contents/MacScrubberReminder.app [Running] HP Device Monitor (HP Inc. - installed 2017-10-24) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-24) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-06) FlashPlayer-10.6: 32.0.0.453 (? - installed 2020-11-11) Flash Player: 32.0.0.453 (? - installed 2020-11-11) AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-06) JavaAppletPlugin: Java 8 Update 211 build 12 (? - installed 2019-04-29) Safari Extensions: 1Password (AgileBits Inc. - installed 2020-11-17) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-10-29) Java (? - installed 2019-04-29) Toolkit (Seagate Technologies LLC - installed 2019-12-03) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 250.79 GB - Disk used: 160.75 GB Destinations: B*********s [Local] (Last used) Total size: 2.00 TB Total number of backups: 82 Oldest backup: 2020-01-14 18:02:06 Last backup: 2020-11-28 15:50:37 10 local snapshots Oldest local snapshot: 2020-11-27 16:03:35 Last local snapshot: 2020-11-28 15:41:12 Performance: System Load: 4.73 (1 min ago) 7.46 (5 min ago) 3.79 (15 min ago) Nominal I/O speed: 11.04 MB/s File system: 45.13 seconds Write speed: 1135 MB/s Read speed: 1203 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 5 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.08 % (Etresoft, Inc.) WindowServer 10.68 % (Apple) kernel_task 2.80 % (Apple) HP Device Monitor 1.48 % (HP Inc.) launchd 0.56 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 583 MB (Etresoft, Inc.) Dropbox (3) 340 MB (Dropbox, Inc.) Dropbox Web Helper (3) 231 MB (Dropbox, Inc.) MTLCompilerService (4) 223 MB (Apple) mds_stores 155 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 102 KB / 38 KB (Apple) Dropbox 9 KB / 56 KB (Dropbox, Inc.) apsd 4 KB / 4 KB (Apple) netbiosd 3 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) HP Device Monitor 2 (HP Inc.) MacScrubberReminder 1 (Micro Application) AddressBookSourc 0 (?) dasd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.70 GB Used RAM: 3.52 GB Cached files: 2.78 GB Available RAM: 4.48 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-03 ARMDC Agent Installer (1.0.0) 2020-11-06 Adobe Acrobat Reader DC (20.013.20064) (20.013.20064) 2020-11-10 macOS Catalina 10.15.7 Supplemental Update 2020-11-11 Adobe Flash Player (32.0.0.453) 2020-11-13 XProtectPlistConfigData (2135) 2020-11-13 MRTConfigData (1.72) Diagnostics Information (past 7-30 days): 2020-11-27 16:15:11 locationd Crash Executable: /usr/libexec/locationd Details: dyld3 mode 2020-11-26 06:37:29 Firefox.app High CPU Use (2 times) Executable: /Applications/Firefox.app 2020-11-24 09:51:13 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report