EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-19 08:05:01 Download EtreCheckPro from https://etrecheck.com Runtime: 3:22 Performance: Excellent Problem: Computer is restarting Description: Kernel panics when I leave my computer unattended are making it restar t on a regular basis Major Issues: Anything that appears on this list needs immediate attention. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Corrupt hosts file - Hosts file is corrupt. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 274 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 PHL 278E1 5120 x 2880 Drives: disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 202.81 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 441 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 202.81 GB used, 281.84 GB available, 279.50 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 499.96 GB (Shared - 441 MB used, 279.50 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 279.50 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 499.96 GB (Shared - 15.35 GB used, 281.84 GB available, 279.50 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 499.96 GB (Shared - 2 MB used, 279.50 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en3: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.12 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: About a day Configuration Files: /etc/hosts - Count: 0 - Corrupt! Notifications: DrCleaner.app 2 notifications (2 scheduled) AdBlock.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Security Updates: Disabled Antivirus software: CleanMyMac Printer sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist Executable: /opt/cisco/hostscan/bin/ciscod -d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/net.privatetunnel.ptcore.plist Executable: /Library/Frameworks/PrivateTunnel.framework/Versions/Current/usr/sbin/ptcore Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist Executable: /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard8/VideoGuard8.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard8.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard8/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: ~/Library/Internet Plug-Ins/Picasa.plugin Apps: 9 Kernel Extensions: /Applications/Smart Switch/SmartSwitch.app [Not Loaded] ssuddrv.kext - com.devguru.driver.SamsungComposite (1.4.45 - SDK 10.6) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (4.3.18) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (4.3.18) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (4.3.18) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (4.3.18) /Library/Extensions [Not Loaded] JabraUSB.kext - com.jabra.usbdevice (1.0.10 - SDK 10.16) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (1.4.0.11070 - SDK 10.9) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 174 Apple tasks [Running] 143 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 173 Apple tasks [Running] 151 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-12-15) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Other] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2016-12-15) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-13) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2014-11-22) [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-04-06) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-04-06) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-04-06) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) [Other] com.microsoft.update.agent.plist (? 9d1344fb - installed 2020-12-16) [Other] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-06) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2020-06-03) [Other] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2014-10-16) [Other] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2014-10-16) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-04-06) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-05-20) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2017-07-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-15) [Loaded] com.starstechnologies.updater.plist (Rational Intellectual Holdings Limited - installed 2020-04-10) [Loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2018-03-08) [Running] net.privatetunnel.ptcore.plist (? 66058fcf - installed 2015-04-11) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2018-01-30) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2020-01-01) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2020-01-01) [Loaded] com.cisco.videoguard8.plist (? 0 - installed 2020-01-01) [Loaded] com.cisco.videoguard8.uninstall.plist (? 0 - installed 2020-01-01) [Loaded] com.cisco.videoguard9.plist (? 0 - installed 2020-01-01) [Loaded] com.cisco.videoguard9.uninstall.plist (? 0 - installed 2020-01-01) [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2020-01-01) [Other] com.lastpass.LastPassHelper.plist (? 0 - installed 2016-03-04) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-05-20) [Not Loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2015-02-12) [Not Loaded] org.virtualbox.vboxwebsrv.plist (? 0 - installed 2014-11-17) User Login Items: [Running] CIJSUAgent (Canon Inc. - installed 2018-03-08) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Running] Citrix Workspace (Citrix Systems, Inc. - installed 2021-04-11) Application /Applications/Citrix Workspace.app [Not Loaded] LaunchHelper (App Store - installed 2018-05-20) Modern Login Item /Applications/DeskApp for YouTube.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] ATLoginItemHelper (App Store - installed 2018-08-15) Modern Login Item /Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app [Running] Evernote (App Store - installed 2021-02-08) Application /Applications/Evernote.app [Not Loaded] Evernote Login Helper (App Store - installed 2021-02-08) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-08-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Lunar (Alin Panaitiu - installed 2020-05-05) Application /Applications/Lunar.app [Not Loaded] LaunchAtLoginHelper (Alin Panaitiu - installed 2020-05-05) Modern Login Item /Applications/Lunar.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Not Loaded] MailTabHelper (App Store - installed 2018-01-30) Modern Login Item /Applications/MailTab for Gmail.app/Contents/Library/LoginItems/MailTabHelper.app [Not Loaded] PinTabHelper (App Store - installed 2018-01-30) Modern Login Item /Applications/Pin for Pinterest.app/Contents/Library/LoginItems/PinTabHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2019-01-17) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] StartUpHelper (Spotify - installed 2021-04-18) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] WhatsApp (WhatsApp Inc. - installed 2021-05-07) Application /Applications/WhatsApp.app [Not Loaded] LaunchAtLoginHelperFree (App Store - installed 2018-11-08) Modern Login Item /Applications/myTuner Radio.app/Contents/Library/LoginItems/LaunchAtLoginHelperFree.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-04-11) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (? - installed 2018-01-30) EPPEX Plugin: 10.0 (? - installed 2018-01-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-14) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-05-14) SharePointBrowserPlugin: 14.4.6 (? - installed 2018-01-30) nplastpass: 3.2.11 (? - installed 2018-01-30) Silverlight: 5.1.20913.0 (? - installed 2018-01-30) Safari Extensions: AdBlock Engine (App Store - installed 2021-02-07) AdBlock Icon (App Store - installed 2021-02-07) Save to Pocket (App Store - installed 2021-02-04) Todoist (App Store - installed 2021-02-08) Backup: Time Machine Not Configured! Performance: System Load: 3.02 (1 min ago) 3.98 (5 min ago) 4.40 (15 min ago) Nominal I/O speed: 0.15 MB/s File system: 24.69 seconds Write speed: 1936 MB/s Read speed: 2944 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 24 % Idle: 72 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) trustd (4) 46.38 % (Apple) EtreCheckPro 16.08 % (Etresoft, Inc.) WindowServer 12.28 % (Apple) kernel_task 2.58 % (Apple) Evernote Helper (Renderer) (4) 0.72 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 1.51 GB (Apple) EtreCheckPro 640 MB (Etresoft, Inc.) Evernote Helper (Renderer) (4) 449 MB (App Store) WhatsApp Helper (Renderer) (2) 327 MB (WhatsApp Inc.) kernel_task 291 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 151 MB / 139 MB (Apple) com.apple.WebKit.Networking 14 MB / 2 KB (Apple) CIJSUAgent.app 2 MB / 3 MB (Canon Inc.) apsd 159 KB / 1 MB (Apple) Spotify 197 KB / 21 KB (Spotify) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) trustd (4) 26 (Apple) WindowServer 5 (Apple) Evernote Helper (Renderer) (4) 1 (App Store) sysmond 0 (Apple) Activity Monitor 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 17 MB Used RAM: 10.85 GB Cached files: 5.14 GB Available RAM: 5.15 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-29 macOS 11.2.3 (11.2.3) 2021-04-11 Citrix Workspace (21.04.0) 2021-04-17 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-05-07 macOS 11.3.1 (11.3.1) 2021-05-14 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) Clean up: /Library/LaunchAgents/com.microsoft.update.agent.plist /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant Executable not found ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv Executable not found ~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist ~/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper Executable not found /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud Executable not found Diagnostics Information (past 7-30 days): 2021-05-19 08:00:17 trustd High CPU Use Executable: /usr/libexec/trustd 2021-05-17 23:48:24 AdBlock.app Crash Executable: /Applications/AdBlock.app Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Modifications to the layout engine must not be pe rformed from a background thread after it has been accessed from the m ain thread.' abort() called terminating with uncaught exception of type NSException 2021-05-17 20:32:55 com.usboverdrive.dext Crash (14 times) Executable: /Library/SystemExtensions/*/com.usboverdrive.dext Details: dyld2 mode abort() called 2021-05-17 13:59:55 signpost_reporter High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2021-05-17 13:48:44 Kernel Panic Details: panic(cpu 2 caller 0xffffff80171c52a6): Kernel trap at 0xffffff801981f 2cb, type 14=page fault, registers: End of report