EtreCheckPro version: 6.3.2 (6D017) Report generated: 2020-09-28 15:55:08 Download EtreCheckPro from https://etrecheck.com Runtime: 6:13 Performance: Below Average Problem: Computer is too slow Description: I woke up this morning and the Macbook has never been this slow. When I turned it off yesterday night, everything was smooth and fast. Reall y donâ t know what happened. I thought it was the full SSD, but after m oving stuff to an external one and updating the OS to Catalina 10.15.7 nothing has changed. Also, fans that are always quiet, unless Iâ m pla ying video games, are always on now. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Runaway user process - A user process is using a large percentage of your CPU. Low performance - EtreCheck report took an unusually long time to run. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro Model: MacBookPro12,1 2.7 GHz Dual-Core Intel Core i5 (i5-5257U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Battery: Health = Normal - Cycle count = 406 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 74.77 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.28 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 121.12 GB (Shared - 74.77 GB used, 33.40 GB available, 33.26 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used, 33.26 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 121.12 GB (Shared - 11.28 GB used, 33.40 GB available, 33.26 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.55 GB available System Software: macOS Catalina 10.15.7 (19H2) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the legitimate list - probably OK Preference Pane: /Library/PreferencePanes/Flash Player.prefPane Apps: 3 Kernel Extensions: /Library/Application Support/VirtualBox [Loaded] VBoxDrv.kext (6.1.12) [Loaded] VBoxNetAdp.kext (6.1.12) [Loaded] VBoxNetFlt.kext (6.1.12) [Loaded] VBoxUSB.kext (6.1.12) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 178 Apple tasks [Running] 119 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 182 Apple tasks [Running] 120 Apple tasks Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-09-17) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-07-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-28) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-09-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-11-08) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-14) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2020-08-10) User Launch Agents: [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2020-09-22) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2020-09-22) [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2020-09-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-22) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-22) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-08-31) [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2020-08-10) User Login Items: [Not Loaded] NordVPNLauncher (App Store - installed 2020-05-07) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-09-21) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: FlashPlayer-10.6: 26.0.0.151 (Adobe Systems, Inc. - installed 2017-08-24) RingCentralMeetings: 20.2.8534.0618 (RingCentral, Inc. - installed 2020-08-07) Flash Player: 26.0.0.151 (Adobe Systems, Inc. - installed 2017-08-24) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-05-10) 3rd Party Preference Panes: Flash Player (? - installed 2017-07-25) Backup: Time Machine Not Configured! Performance: System Load: 136.27 (1 min ago) 174.17 (5 min ago) 123.12 (15 min ago) Nominal I/O speed: 2.79 MB/s File system: 88.81 seconds Write speed: 674 MB/s Read speed: 940 MB/s CPU Usage Snapshot: Type Overall System: 20 % User: 78 % Idle: 2 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) accountsd 202.96 % (Apple) system_profiler (2) 36.00 % (Apple) securityd 31.70 % (Apple) commerce 29.16 % (Apple) secd 25.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) accountsd 2.22 GB (Apple) system_profiler (2) 623 MB (Apple) commerce 333 MB (Apple) EtreCheckPro 238 MB (Etresoft, Inc.) Safari 165 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 38 KB / 27 KB (Apple) apsd 7 KB / 13 KB (Apple) assistantd 5 KB / 2 KB (Apple) netbiosd 3 KB / 778 B (Apple) SystemUIServer 0 B / 64 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) accountsd 83 (Apple) securityd 14 (Apple) system_profiler (2) 13 (Apple) secd 10 (Apple) commerce 10 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 19 MB Used RAM: 6.19 GB Cached files: 1.79 GB Available RAM: 1.81 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-01 Microsoft Word (16.40.20081000) 2020-09-17 Microsoft AutoUpdate (4.27.20091302) 2020-09-18 Microsoft Excel (16.41.20091302) 2020-09-18 Microsoft PowerPoint (16.41.20091302) 2020-09-21 WhatsApp (2.2037.6) 2020-09-28 XProtectPlistConfigData (2131) 2020-09-28 macOS Catalina 10.15.7 Update 2020-09-28 MRTConfigData (1.66) 2020-09-28 Safari (14.0) Diagnostics Information (past 7-30 days): End of report