EtreCheck version: 2.9.10 (261) Report generated 2020-04-30 19:05:47 Download EtreCheck from https://etrecheck.com Runtime 6:58 Performance: Below Average Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Check files] link for help with unknown files. Problem: Computer is too slow Hardware Information: â MacBook (13-inch, Mid 2010) [Technical Specifications] - [User Guide] - [Warranty & Service] MacBook - model: MacBook7,1 1 2.4 GHz Intel Core 2 Duo CPU: 2-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 4 GB DDR3 1067 MHz ok BANK 1/DIMM0 4 GB DDR3 1067 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Battery: Health = Normal - Cycle count = 719 Video Information: â NVIDIA GeForce 320M Color LCD 1280 x 800 System Software: â macOS 10.13.6 (17G66) - Time since boot: about 4 hours Disk Information: â TOSHIBA MK2555GSXF disk0 : (250.06 GB) (Rotational) EFI (disk0s1) : 210 MB Macintosh HD (disk0s2) / : 249.20 GB (120.35 GB free) Recovery HD (disk0s3) [Recovery]: 650 MB MATSHITADVD-R UJ-898 () USB Information: â Apple Inc. Built-in iSight Apple Inc. BRCM2070 Hub Apple Inc. Bluetooth USB Host Controller Apple Inc. Apple Internal Keyboard / Trackpad Gatekeeper: â Mac App Store and identified developers Unknown Files: â /Library/LaunchDaemons/com.microsoft.autoupdate.helper.plist /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper /System/Library/LaunchAgents/com.openssh.ssh-agent.plist /usr/bin/ssh-agent -l /System/Library/LaunchDaemons/org.ntp.ntpd-legacy.plist /usr/libexec/ntpd-wrapper ~/Library/LaunchAgents/com.cisco.videoguard7.plist sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist sh /Users/peterabram/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost ~/Library/LaunchAgents/com.wondershare.TunesGoHelper.plist ~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app 9 unknown files found. [Check files] Kernel Extensions: â /Applications/VMware Horizon Client.app [not loaded] com.vmware.kext.vmioplug.17.1.0 (17.1.0 - 2017-06-14) [Support] /System/Library/Extensions [not loaded] com.bluecoat.kext.bckd (104.4.1fc23 - SDK 10.8 - 2020-04-30) [Support] System Launch Agents: â [failed] com.apple.corespeechd.plist [loaded] com.openssh.ssh-agent.plist (2018-01-23) [Support] [not loaded] 9 Apple tasks [loaded] 180 Apple tasks [running] 102 Apple tasks System Launch Daemons: â [not loaded] com.apple.jetsamproperties.Mac.plist (2018-06-12) - Executable not found! [not loaded] org.ntp.ntpd-legacy.plist (2017-10-07) [Support] [not loaded] 36 Apple tasks [loaded] 187 Apple tasks [running] 111 Apple tasks Launch Daemons: â [loaded] com.adobe.fpsaud.plist (2020-03-27) [Support] [running] com.bluecoat.k9filter.plist (2014-09-16) [Support] [loaded] com.microsoft.autoupdate.helper.plist (2017-04-18) [Support] User Launch Agents: â [loaded] com.adobe.ARM.[...].plist (2014-08-15) [Support] [loaded] com.cisco.videoguard7.plist (2017-02-09) [Support] [loaded] com.cisco.videoguard7.uninstall.plist (2017-08-11) [Support] [running] com.cisco.videoguardmonitor.plist (2017-08-11) [Support] [loaded] com.dropbox.DropboxMacUpdate.agent.plist (2019-08-21) [Support] [not loaded] com.google.Chrome.framework.plist (2020-04-30) [Support] [loaded] com.google.keystone.agent.plist (2020-03-11) [Support] [loaded] com.google.keystone.xpcservice.plist (2020-03-11) [Support] [running] com.hp.devicemonitor.plist (2020-04-30) [Support] [failed] com.wondershare.TunesGoHelper.plist (2019-07-30) [Support] User Login Items: â iTunesHelper UNKNOWN (missing value) Wondershare TunesGo Helper Application (~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app) Wondershare Helper Compact Application (~/Library/Application Support/Helper/Wondershare Helper Compact.app) Dropbox Application (/Applications/Dropbox.app) AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app) Other Apps: â [running] com.etresoft.EtreCheck.2044 [running] com.getdropbox.dropbox.1340 [running] com.google.Chrome.1344 [running] com.wondershare.NewTunesGoHelper.1952 [running] com.wondershare.helper_compact.1968 [running] org.mozilla.firefox.1308 [loaded] 453 Apple tasks [running] 244 Apple tasks Internet Plug-ins: â OfficeLiveBrowserPlugin: 12.3.6 (2013-03-13) [Support] Flip4Mac WMV Plugin: 2.3.4.1 (2010-06-15) [Support] AdobePDFViewerNPAPI: 11.0.23 - SDK 10.6 (2017-11-19) [Support] FlashPlayer-10.6: 32.0.0.363 - SDK 10.12 (2020-04-15) [Support] DivXBrowserPlugin: 2.0 (2010-08-25) [Support] Silverlight: 5.1.50901.0 - SDK 10.6 (2017-04-23) [Support] QuickTime Plugin: 7.7.3 (2018-12-14) Flash Player: 32.0.0.363 - SDK 10.12 (2020-04-15) [Support] PepperFlashPlayer: 32.0.0.363 - SDK 10.12 (2020-04-16) [Support] iPhotoPhotocast: 7.0 (2010-08-13) AdobePDFViewer: 11.0.23 - SDK 10.6 (2017-11-19) [Support] GarminGpsControl: 4.0.1.0 Release - SDK 10.6 (2012-01-06) [Support] JavaAppletPlugin: 15.0.1 - SDK 10.13 (2012-06-14) Check version Safari Extensions: â AdBlock (2013-02-21) 3rd Party Preference Panes: â DivX (2010-08-25) [Support] Flash Player (2020-03-27) [Support] Flip4Mac WMV (2010-06-15) [Support] FUSE for OS X (OSXFUSE) (2013-03-23) [Support] K9 Web Protection (2014-09-16) [Support] Perian (2011-07-23) [Support] Time Machine: â Auto backup: YES Volumes being backed up: Macintosh HD: Disk size: 249.20 GB Disk used: 128.85 GB Destinations: Time Machine Backups [Local] Total size: 499.76 GB Total number of backups: 5 Oldest backup: 30/12/2016, 15:50 Last backup: 30/04/2020, 09:51 Size of backup disk: Adequate Backup size 499.76 GB > (Disk used 128.85 GB X 3) Top Processes by CPU: â 24% VTDecoderXPCService(4) 23% WindowServer 20% kernel_task 8% QuickTime Player 1% coreaudiod Top Processes by Memory: â 661 MB kernel_task 385 MB firefox 369 MB plugin-container(3) 336 MB Dropbox(3) 303 MB mdworker(14) Virtual Memory Information: â 90 MB Free RAM 8.16 GB Used RAM (3.58 GB Cached) 0 B Swap Used Diagnostics Information: â Apr 30, 2020, 02:13:01 PM ~/Library/Logs/DiagnosticReports/QuickLookUIService_2020-04-30-141301_[redacted].crash /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/XPCServices/QuickLookUIService.xpc/Contents/MacOS/QuickLookUIService Apr 30, 2020, 02:04:05 PM Self test - passed Apr 29, 2020, 11:23:12 AM ~/Library/Logs/DiagnosticReports/Dropbox_2020-04-29-112312_[redacted].crash /Applications/Dropbox.app/Contents/MacOS/Dropbox