EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-24 01:24:24 Download EtreCheckPro from https://etrecheck.com Runtime: 7:21 Performance: Below Average Problem: Other problem Description: All video-conferencing platforms (Teams, Zoom, Google Meet, etc): Vide o hangs, sound lags and gets distorted, then keeps breaking up, both a udio and video issues worsen with time as the video conference goes on Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Hard drive too slow - The hard drive in this computer is too slow. System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Out of RAM - This computer is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, Early 2011) - Obsolete! MacBook Pro Model: MacBookPro8,1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core 4 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 Battery: Health = Replace Soon - Cycle count = 2037 Video Information: Intel HD Graphics 3000 - VRAM: 384 MB Color LCD 1280 x 800 Drives: disk0 - Hitachi HTS545032B9A302 320.07 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 319.21 GB disk1 - Macintosh HD (Journaled HFS+) 318.84 GB (122.27 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB (570 MB used) Mounted Volumes: disk0s3 - Recovery HD [Recovery] 650 MB (570 MB used, 80 MB free) Journaled HFS+ Mount point: /Volumes/Recovery HD disk1 - Macintosh HD 318.84 GB (122.27 GB used, 201.70 GB available, 196.31 GB free) Journaled HFS+ Mount point: / Encrypted Network: Interface en5: HUAWEI_MOBILE Interface en0: Ethernet Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface en2: Ethernet Adaptor (en2) iCloud Quota: 219 MB available iCloud Status: one pending file System Software: macOS High Sierra 10.13.6 (17G14033) Time since boot: About 17 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Disabled Antivirus software: None! Unsigned Files: Launchd: /Library/LaunchDaemons/com.huawei.mbbservice.plist Executable: /Library/StartupItems/MobileBrServ/mbbservice Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Default Browser.plugin 32-bit Applications: 6 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 156 Apple tasks [Running] 55 Apple tasks [Killed] 64 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 174 Apple tasks [Running] 67 Apple tasks [Killed] 56 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-23) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-11) [Running] com.huawei.mbbservice.plist (? d59902d6 - installed 2019-12-07) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-05-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-16) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-16) User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-04-29) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2021-05-14) Application /Applications/Dropbox.app [Running] Flux (Michael Herf - installed 2020-04-15) Application /Applications/Flux.app [Running] iTunesHelper (Apple - installed 2021-04-28) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-03-02) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-03-02) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: Default Browser: (? - installed 2019-10-15) AdobePDFViewer: 21.001.20149 (Adobe Systems, Inc. - installed 2021-04-29) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-29) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2021-04-29) iSightAudio: 7.7.3 (Apple - installed 2021-04-29) AirPlay: 2.0 (Apple - installed 2021-04-29) AppleAVBAudio: 683.1 (Apple - installed 2021-04-29) BridgeAudioSP: 4.69.2 (Apple - installed 2021-04-29) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2021-04-29) Backup: Time Machine Not Configured! Performance: System Load: 1.37 (1 min ago) 13.78 (5 min ago) 15.92 (15 min ago) Nominal I/O speed: 1.68 MB/s File system: 66.90 seconds Write speed: 36 MB/s Read speed: 46 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 16 % Idle: 78 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 32.62 % (Apple) trustd (3) 26.90 % (Apple) EtreCheckPro 10.30 % (Etresoft, Inc.) WindowServer 4.24 % (Apple) kernel_task 2.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) kernel_task 569 MB (Apple) EtreCheckPro 398 MB (Etresoft, Inc.) system_profiler (2) 313 MB (Apple) com.apple.WebKit.WebContent (5) 149 MB (Apple) RdrCEF Helper (3) 85 MB (Adobe Systems, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 2 MB (Apple) Dropbox 1 MB / 1 MB (Dropbox, Inc.) Mail 807 KB / 10 KB (Apple) netbiosd 127 KB / 40 KB (Apple) apsd 6 KB / 7 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 14 (Apple) trustd (3) 4 (Apple) mdworker (2) 2 (?) WindowServer 2 (Apple) secd 1 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 18 MB Used RAM: 3.35 GB Cached files: 651 MB Available RAM: 669 MB Swap Used: 197 MB Software Installs (past 60 days): Install Date Name (Version) 2021-04-28 iTunes (12.8.3) 2021-04-29 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-29 Security Update 2020-005 (10.13.6) 2021-05-03 MRTConfigData (1.78) 2021-05-06 Zoom (5.6.4.765) 2021-05-14 Microsoft AutoUpdate (4.35.21050901) 2021-05-15 XProtectPlistConfigData (2146) Diagnostics Information (past 7-30 days): 2021-05-22 16:35:15 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-05-21 22:49:39 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app End of report