EtreCheckPro version: 6.6 (66014) Report generated: 2022-05-17 11:52:31 Download EtreCheckPro from https://etrecheck.com Runtime: 2:45 Performance: Excellent Problem: Other problem Description: My mac suddenly will not play media (audio or video) in finder, QuickT ime, apple music, in browsers, in Final Cut Pro, etc. But it is readin g the media and will pull it up. I can even scrub through video timeli nes in QuickTime or FCP or hover my mouse over YouTube videos and the preview will play, but media just wonâ t actually play. Media will play in safe mode though. Major Issues: Anything that appears on this list needs immediate attention. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (27-inch, Late 2012) - Obsolete! iMac Model: iMac13,2 3.4 GHz Quad-Core Intel Core i7 (i7-3770) CPU: 4-core 32 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 BANK 0/DIMM1 - 8 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: NVIDIA GeForce GTX 680MX - VRAM: 2 GB iMac 2560 x 1440 Drives: disk0 - APPLE SSD SM768E 751.28 GB (Solid State - TRIM: Yes) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 751.07 GB disk1 [APFS Virtual drive] 751.07 GB (Shared by 5 volumes) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 25 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 526 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 351.20 GB used) disk1s6 - Macintosh HD (APFS) (Shared - 11.24 GB used) disk2 - SanDisk Extreme SSD 1.00 TB (Solid State - TRIM: No) External USB 5 Gbit/s USB disk2s1 - P*********o 1.00 TB disk4 - SanDisk Extreme 55AE 1.00 TB (Solid State - TRIM: No) External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - W********E 999.96 GB Mounted Volumes: disk1s4 - VM [APFS VM] 751.07 GB (Shared - 2.15 GB used, 385.74 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD - Data [APFS Virtual drive] 751.07 GB (Shared - 351.20 GB used, 389.26 GB available, 385.74 GB free) APFS Mount point: /System/Volumes/Data disk1s6 - Macintosh HD 751.07 GB (Shared - 11.24 GB used, 389.26 GB available, 385.74 GB free) APFS Mount point: / Read-only: Yes Network: Interface usbmodem3ba05d42: Android Interface usbmodembd00dbd2: SAMSUNG_Android_SGH-I747 Interface en0: Ethernet Interface en5: USB 10/100/1000 LAN Interface fw0: Thunderbolt FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H1922) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Security Updates: Disabled Antivirus software: None! Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Login Item: /Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Apps: 15 Old Applications: 34 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] AvidDX.kext - com.Avid.driver.AvidDX (5.9.3 - SDK 10.11) [Not Loaded] DigiDal.kext - com.digidesign.iokit.DigiDal (21.6.0.101 - SDK 10.11) [Not Loaded] DigidesignElevenRack.kext - com.digidesign.usb.elevenrack.driver (1.2.6 - SDK 10.7) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 190 Apple tasks [Running] 113 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 183 Apple tasks [Running] 114 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-25) [Running] com.avid.AvidAudioServiceHelper.plist (Avid Technology Inc - installed 2021-06-20) [Running] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2022-05-14) [Other] com.digidesign.elevenrack.helper.plist (Avid Technology Inc - installed 2016-05-01) [Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2022-05-14) [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2021-09-28) [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2019-01-11) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-14) Launch Agents: [Loaded] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2020-06-22) [Running] com.avid.AvidAudioServer.plist (Avid Technology Inc - installed 2021-06-20) [Running] com.avid.CloudClientServices.plist (Avid Technology Inc - installed 2020-07-07) [Running] com.avid.avidlink.plist (Avid Technology Inc - installed 2021-12-13) [Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2020-07-07) [Running] com.elgato.StreamDeck.plist (Corsair Memory, Inc. - installed 2022-03-08) [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2022-05-14) User Launch Agents: [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2017-10-14) [Loaded] com.spotify.webhelper.plist (Spotify - installed 2022-05-14) User Login Items: [Not Loaded] CIJSULAgent (Canon Inc. - installed 2022-05-14) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Not Loaded] CompressorHelper (App Store - installed 2020-12-21) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2016-01-25) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] NIHardwareAgent (Native Instruments GmbH - installed 2022-05-14) Application /Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app [Running] NIHostIntegrationAgent (Native Instruments GmbH - installed 2022-05-14) Application /Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app [Loaded] Canon IJ Network Scanner Selector2 (Not signed - installed 2022-05-14) Application /Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app Internet Plug-ins: Silverlight: 5.1.20513.0 (? - installed 2013-07-27) Unity Web Player: UnityPlayer version 4.3.7f1 (? - installed 2014-05-12) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-02-10) EPPEX Plugin: 10.0 (? - installed 2018-01-15) Audio Plug-ins: BlackHole2ch: 0.2.10 (Existential Audio Inc. - installed 2021-08-07) HueSyncAudio: 1.7.0fc19 (Philips Lighting B.V. - installed 2021-08-23) AvidAudioPlugIn: 1.0.0 (Avid Technology Inc - installed 2021-06-20) CoreMediaIO Plug-ins: FUJIFILM X Webcam: 2.1.0.0 (FUJIFILM Corporation - installed 2021-01-11) obs-mac-virtualcam: 27.2.2 (Wizards of OBS LLC - installed 2022-03-10) 3rd Party Preference Panes: Digidesign Eleven Rack (Avid Technology Inc - installed 2016-05-01) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 751.07 GB - Disk used: 365.33 GB Destinations: Data [Local] (Last used) Total size: 799.73 GB Total number of backups: 24 Oldest backup: 2022-05-14 01:11:06 Last backup: 2022-05-17 09:28:23 One local snapshot Oldest local snapshot: 2022-05-17 11:27:57 Last local snapshot: 2022-05-17 11:27:57 Performance: System Load: 2.01 (1 min ago) 2.16 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 16.89 seconds Write speed: 441 MB/s Read speed: 472 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 3 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 11.86 % (Apple) WindowServer 5.18 % (Apple) EtreCheckPro 4.82 % (Etresoft, Inc.) coreaudiod 0.70 % (Apple) QtWebEngineProcess (5) 0.60 % (Avid Technology Inc) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 599 MB (Etresoft, Inc.) MTLCompilerService (5) 560 MB (Apple) QtWebEngineProcess (5) 363 MB (Avid Technology Inc) mds_stores 282 MB (Apple) AvidLink 240 MB (Avid Technology Inc) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 274 KB / 57 KB (Apple) homed 36 KB / 6 KB (Apple) AvidLink 16 KB / 5 KB (Avid Technology Inc) rapportd 16 KB / 4 KB (Apple) apsd 8 KB / 11 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) coreaudiod 2 (Apple) NIHostIntegrationAgent 1 (Native Instruments GmbH) QtWebEngineProcess (5) 1 (Avid Technology Inc) AvidLink 0 (Avid Technology Inc) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 23.43 GB Used RAM: 5.78 GB Cached files: 2.79 GB Available RAM: 26.22 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-05-14 Gatekeeper Configuration Data (181) 2022-05-14 XProtectPlistConfigData (2159) 2022-05-14 MRTConfigData (1.93) 2022-05-17 macOS Catalina Security Update 2022-004 (10.15.7) 2022-05-17 Safari (15.5) Diagnostics Information (past 7-30 days): 2022-05-17 11:35:39 MTLCompilerService Crash (10 times) Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService Details: dyld3 mode End of report