EtreCheckPro version: 6.4.3 (6E010)
Report generated: 2021-03-28 14:11:35
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:54
Performance: Excellent

Problem: Other problem
Description: 
Same issues - unstable finder, apps, hang on restart/shutdown

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.
  Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Time Machine auto backup disabled - Time Machine auto backups are disabled.
  Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
  MacBook Pro Model: MacBookPro16,2
  2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core
  16 GB RAM - Not upgradeable
    BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4X 3733  
    BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4X 3733  
  Battery: Health = Normal - Cycle count = 41

Video Information:
  Intel Iris Plus Graphics - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800
    Cinema HD 1920 x 1200

Drives:
  disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x4 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 499.96 GB
      disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes)
        disk1s1 - Macintosh HD (APFS) (Shared - 11.18 GB used)
        disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 269.83 GB used)
        disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 84 MB used)
        disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
        disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)

  disk2 - WD My Passport 07B8 2.00 TB
  External USB 5 Gbit/s USB
    disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk2s2 - S********E (Journaled HFS+) 2.00 TB (1.36 TB used)

Mounted Volumes:
  disk1s1 - Macintosh HD
    499.96 GB (Shared - 11.18 GB used, 232.32 GB available, 217.10 GB free)
    APFS
    Mount point: /
    Encrypted
    Read-only: Yes

  disk1s2 - Macintosh HD - Data [APFS Virtual drive]
    499.96 GB (Shared - 269.83 GB used, 232.32 GB available, 217.10 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s5 - VM [APFS VM]
    499.96 GB (Shared - 1.07 GB used, 217.10 GB free)
    APFS
    Mount point: /private/var/vm
    Encrypted

  disk2s2 - S********E
    2.00 TB (1.36 TB used, 639.78 GB available, 639.73 GB free)
    Journaled HFS+
    Mount point: /Volumes/S********E

Network:
  Interface en7: Thunderbolt Ethernet
  Interface en8: USB 10/100/1000 LAN
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en6: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Catalina 10.15.7 (19H524) 
  Time since boot: Less than an hour

Configuration Files:
  /etc/hosts - Count: 1

Configuration Profiles:
  This computer may have configuration profiles installed.

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled
  Security Updates: Disabled

  Antivirus software: Sophos

Unsigned Files:
  Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
    Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.acronis.acep.plist
    Executable: /Applications/Acronis True Image.app/Contents/MacOS/prl_stat for_scheduler
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
    Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.cisco.anyconnect.notification.plist
    Executable: /opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.jamfsoftware.startupItem.plist
    Executable: /Library/Application Support/JAMF/ManagementFrameworkScripts/StartupScript.sh
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
    Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance
    Details: Exact match found in the legitimate list - probably OK

  Login Item: /Applications/Backup and security apps/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app

  Apps: 15


System Extensions:
  [Not Loaded] networkextension - version 10.0.4 (Sophos - 2021-03-04)
    Application: /Applications/Sophos/Sophos Network Extension.app - version 10.0.4 (Sophos - 2021-03-04)

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] fileprotector.kext - com.acronis.fileprotector (2.4.5 - SDK 10.14)
    [Not Loaded] acsock.kext - com.cisco.kext.acsock (4.6.0 - SDK 10.12)
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)
    [Loaded] SophosFileProtection.kext - com.sophos.kext.oas (10.0.3 - SDK 10.15)
    [Loaded] SophosFileMonitor.kext - com.sophos.kext.sfm (10.0.3 - SDK 10.15)
    [Loaded] SophosWebProtection.kext - com.sophos.nke.swi (10.0.4 - SDK 10.15)

  /Users/***/Documents/DOWNLOADS/ExpanDrive.app
    [Not Loaded] strongfuse.kext - com.expandrive.filesystems.strongfuse (3.8.2 - SDK 10.11)

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  185 Apple tasks
  [Running]  111 Apple tasks

System Launch Daemons:
  [Not Loaded]  34 Apple tasks
  [Loaded]  174 Apple tasks
  [Running]  129 Apple tasks

Launch Agents:
  [Other] com.acronis.monitor.plist (? 5d112a6e  - installed 2020-12-23)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-11-17)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-11-17)
  [Loaded] com.cisco.anyconnect.gui.plist (? e1a9d14d  - installed 2019-04-05)
  [Loaded] com.cisco.anyconnect.notification.plist (? 8b01cb06  - installed 2019-04-05)
  [Running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2021-03-27)
  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-08)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-15)
  [Running] com.sophos.agent.plist (Sophos - installed 2021-03-04)
  [Not Loaded] com.sophos.enc.encryptionagent.plist (Sophos - installed 2021-03-04)
  [Running] com.sophos.endpoint.uiserver.plist (Sophos - installed 2021-03-04)

Launch Daemons:
  [Loaded] com.acronis.acep.plist (? a09a396a  - installed 2020-12-23)
  [Other] com.acronis.active_protection.plist (? 7ac1447a  - installed 2020-12-23)
  [Other] com.acronis.mms_mini.plist (? 8cfe4a0  - installed 2020-12-23)
  [Other] com.acronis.mobile_backup_server.plist (? 85a58a71  - installed 2020-12-23)
  [Other] com.acronis.mobile_backup_status_server.plist (? b734f673  - installed 2020-12-23)
  [Other] com.acronis.scheduler.plist (? 22a09272  - installed 2020-12-23)
  [Loaded] com.acronis.trueimagehelper.plist (Acronis International GmbH - installed 2020-12-23)
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09)
  [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-11-17)
  [Running] com.cisco.anyconnect.vpnagentd.plist (? f363637f  - installed 2018-07-30)
  [Running] com.jamf.management.daemon.plist (JAMF Software - installed 2021-03-10)
  [Running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2021-03-27)
  [Not Loaded] com.jamfsoftware.startupItem.plist (? 44b5eabd  - installed 2021-03-27)
  [Loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2021-03-27)
  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-08)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-08)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-15)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-11-09)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-21)
  [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2021-03-04)
  [Not Loaded] com.sophos.sophoscbr.plist (Sophos - installed 2021-03-04)
  [Running] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2020-11-16)
  [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405  - installed 2020-12-25)

User Launch Agents:
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-20)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-20)

User Login Items:
  [Not Loaded] AmphetamineLoginHelper (App Store - installed 2020-12-24)
    Modern Login Item
    /Applications/Amphetamine.app/Contents/Library/LoginItems/AmphetamineLoginHelper.app

  [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2021-02-02)
    Modern Login Item
    /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app

  [Not Loaded] Arq Agent (PhotoMinds LLC - installed 2021-02-18)
    Modern Login Item
    /Applications/Arq.app/Contents/Library/LoginItems/Arq Agent.app

  [Not Loaded] CCC User Agent (? - installed 2016-12-08)
    Modern Login Item
    /Applications/Backup and security apps/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app

  [Not Loaded] GBP3Launcher (Belight Software, ltd - installed 2019-06-07)
    Modern Login Item
    /Applications/Backup and security apps/Get Backup Pro 3.app/Contents/Library/LoginItems/GBP3Launcher.app

  [Not Loaded] Backup Guru Helper (Ben Slaney - installed 2020-02-04)
    Modern Login Item
    /Applications/Backup and security apps/Mac Backup Guru.app/Contents/Library/LoginItems/Backup Guru Helper.app

  [Not Loaded] LoginHelper (FIPLAB Ltd - installed 2020-09-26)
    Modern Login Item
    /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-08)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-08)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] 6Z7QW53WB6.com.dejal.timeout.free.break (App Store - installed 2021-01-23)
    Modern Login Item
    /Applications/Time Out.app/Contents/Library/LoginItems/6Z7QW53WB6.com.dejal.timeout.free.break.app

  [Not Loaded] Time Out App Launcher (App Store - installed 2021-01-23)
    Modern Login Item
    /Applications/Time Out.app/Contents/Library/LoginItems/Time Out App Launcher.app

  [Not Loaded] coconutBattery Helper (Christoph Sinai - installed 2020-11-17)
    Modern Login Item
    /Users/***/Documents/DOWNLOADS/coconutBattery.app/Contents/Library/LoginItems/coconutBattery Helper.app

Internet Plug-ins:
  AdobePDFViewer: 21.001.20145 (Adobe Systems, Inc. - installed 2021-03-11)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-03-11)

Audio Plug-ins:
  ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-02-08)

Safari Extensions:
  Add Bookmark (Alco Blom - installed 2020-11-11)

Backup:
  Skip System Files: No
  Auto backup: No
  Destinations: 
    T**********e [Network] (Last used)
      Total size: 7.53 TB
      Total number of backups: 8
      Oldest backup: 2021-02-24 13:04:30
      Last backup: 2021-03-24 05:03:21
  11 local snapshots
  Oldest local snapshot: 2021-03-27 14:25:23
  Last local snapshot: 2021-03-28 14:07:39

Performance:
  System Load: 3.88 (1 min ago) 4.67 (5 min ago) 3.07 (15 min ago)
  Nominal I/O speed: 0.13 MB/s
  File system: 23.93 seconds
  Write speed: 2317 MB/s
  Read speed: 1830 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 5 %
  User: 4 %
  Idle: 91 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 23.46 % (Apple)
  EtreCheckPro 20.62 % (Etresoft, Inc.)
  kernel_task 4.70 % (Apple)
  SophosServiceManager 1.12 % (Sophos)
  JamfDaemon 0.96 % (JAMF Software)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 556 MB (Etresoft, Inc.)
  Finder (2) 423 MB (Apple)
  NotificationCenter (2) 371 MB (Apple)
  Dropbox (3) 336 MB (Dropbox, Inc.)
  SophosScanDLegacy 309 MB (?)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  corespeechd 2 KB / 5 MB (Apple)
  mDNSResponder 1007 KB / 152 KB (Apple)
  biometrickitd 89 KB / 167 KB (Apple)
  Dropbox 127 KB / 40 KB (Dropbox, Inc.)
  ath 41 KB / 51 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 9 (Apple)
  launchd 0 (Apple)
  SophosServiceManager 0 (Sophos)
  JamfDaemon 0 (JAMF Software)
  corebrightnessd 0 (Apple)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 2.95 GB
  Used RAM: 7.78 GB
  Cached files: 5.27 GB

  Available RAM: 8.22 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-01-28 Microsoft OneDrive (21.11.117)
  2021-02-05 macOS Catalina Security Update 2021-001 (10.15.7)
  2021-02-08 Zoom (5.5.12513.0205)
  2021-02-09 Mactracker (7.10.3)
  2021-02-09 ARMDC Agent Installer (1.0.0)
  2021-02-10 Adobe Acrobat Reader DC (21.001.20135) (21.001.20135)
  2021-02-17 Adobe Acrobat Reader DC (21.001.20138) (21.001.20138)
  2021-02-23 Adobe Acrobat Reader DC (21.001.20140) (21.001.20140)
  2021-02-26 Adobe Acrobat Reader DC (21.001.20142) (21.001.20142)
  2021-03-03 HP Compatibility Printer Software
  2021-03-05 iMovie (10.2.3)
  2021-03-06 Mobile Device (1.0.0.0)
  2021-03-08 Safari (14.0.3)
  2021-03-11 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145)
  2021-03-13 LanScan (6.5.7)
  2021-03-15 Microsoft AutoUpdate (4.33.21031401)
  2021-03-16 Microsoft PowerPoint (16.47.21031401)
  2021-03-16 Microsoft OneNote (16.47.21031401)
  2021-03-16 Microsoft Outlook (16.47.21031401)
  2021-03-16 Microsoft Word (16.47.21031401)
  2021-03-24 Microsoft Excel (16.47.21032301)
  2021-03-24 macOS Catalina 10.15.7 Supplemental Update (10.15.7)

Clean up:
  /Library/LaunchDaemons/com.acronis.mobile_backup_server.plist
    /Applications/Acronis True Image.app/Contents/MacOS/mobile_backup_server/mobile_backup_server.sh
    Executable not found
  /Library/LaunchDaemons/com.acronis.mobile_backup_status_server.plist
    /Applications/Acronis True Image.app/Contents/MacOS/mobile_backup_status_server/mobile_backup_status_server.sh
    Executable not found
  /Library/LaunchDaemons/com.acronis.scheduler.plist
    /Applications/Acronis True Image.app/Contents/MacOS/schedul2
    Executable not found
  /Library/LaunchDaemons/com.acronis.mms_mini.plist
    /Applications/Acronis True Image.app/Contents/MacOS/mms_mini/mms_mini.sh
    Executable not found
  /Library/LaunchAgents/com.acronis.monitor.plist
    /Applications/Acronis True Image.app/Contents/MacOS/Acronis Monitor.app/Contents/MacOS/Acronis Monitor
    Executable not found
  /Library/LaunchDaemons/com.acronis.active_protection.plist
    /Applications/Acronis True Image.app/Contents/MacOS/Acronis True Image
    Executable not found

Diagnostics Information (past 7-30 days):
  2021-03-28 14:08:49 Finder.app High CPU Use (2 times)
    Executable: /System/Library/CoreServices/Finder.app

  2021-03-28 03:02:08 signpost_reporter High CPU Use (4 times)
    Executable: /usr/libexec/signpost_reporter

  2021-03-26 15:55:28 Music.app High CPU Use (5 times)
    Executable: /System/Applications/Music.app

  2021-03-25 12:31:01 AMPLibraryAgent High CPU Use (2 times)
    Executable: /System/Library/PrivateFrameworks/AMPLibrary.framework/Versions/A/Support/AMPLibraryAgent

  2021-03-25 11:39:49 media-indexer High CPU Use (2 times)
    Executable: /System/Library/PrivateFrameworks/AssistantServices.framework/Versions/A/XPCServices/media-indexer.xpc/Contents/MacOS/media-indexer

  2021-03-25 09:12:54 Postbox.app High CPU Use
    Executable: /Applications/Postbox.app

  2021-03-24 21:54:17 Script Editor.app Hang (2 times)
    Executable: /System/Applications/Utilities/Script Editor.app


End of report