EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-14 09:03:49 Download EtreCheckPro from https://etrecheck.com Runtime: 7:53 Performance: Below Average Problem: Computer is restarting Description: Since I upgraded the iMac with the RAM I think the PC is over heating and shutting down. I opted the ram lid and it was very hot in there. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3,2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M380 - VRAM: 2 GB iMac (built-in) 5120 x 2880 27B1 1920 x 1080 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 184.82 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 401 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s6 - Update (APFS) (Shared - 4 MB used) disk2 - CT250MX5 00SSD1 250.06 GB (Solid State - TRIM: No) External USB 5 Gbit/s USB disk2s1 17 MB disk2s2 [APFS Container] 250.04 GB disk3 [APFS Virtual drive] 250.04 GB (Shared by 1 volumes) disk3s1 - S********B (APFS) (Shared - 2.99 GB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 1000.00 GB (Shared - 184.82 GB used, 796.92 GB available, 792.18 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 401 MB used, 792.18 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 6.44 GB used, 792.18 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.31 GB used, 796.92 GB available, 792.18 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 4 MB used, 792.18 GB free) APFS Mount point: /System/Volumes/Update disk3s1 - S********B 250.04 GB (Shared - 2.99 GB used, 247.17 GB available, 246.91 GB free) APFS Mount point: /Volumes/S********B Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 160.14 GB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: About a day Notifications: Slack.app 3 notifications Creative Cloud.app 5 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz Details: Exact match found in the legitimate list - probably OK Apps: 74 Kernel Extensions: /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (16.5.0 49183 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (16.5.0 49183 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (16.5.0 49183 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (16.5.0 49183 - SDK 10.9) /Applications/duet.app [Loaded] DuetDisplay.kext - com.kairos.driver.DuetDisplay (2.1.4 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 166 Apple tasks [Running] 150 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 186 Apple tasks [Running] 139 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2019-03-04) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-07-02) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-05-01) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-05-01) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-17) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-14) [Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-12) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-07-02) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-05-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-11) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-12) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-05-01) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-05-08) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-05-08) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2021-06-19) Application /Applications/Backup and Sync.app [Not Loaded] CraftManagerHelper (InVisionApp Inc. - installed 2021-05-14) Modern Login Item /Applications/CraftManager.app/Contents/Library/LoginItems/CraftManagerHelper.app [Running] Flux (Michael Herf - installed 2021-05-19) Application /Applications/Flux.app [Loaded] HoneygainLauncher (App Store - installed 2021-07-13) Modern Login Item /Applications/Honeygain.app/Contents/Library/LoginItems/HoneygainLauncher.app [Loaded] DeepL Launcher (Linguee GmbH - installed 2021-06-30) Modern Login Item /Volumes/S********B/A**s/DeepL.app/Contents/Library/LoginItems/DeepL Launcher.app [Not Loaded] Trello Login Helper (App Store - installed 2021-05-14) Modern Login Item /Volumes/S********B/A**s/Trello.app/Contents/Library/LoginItems/Trello Login Helper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-08-25) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-07-02) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-08-25) Safari Extensions: "Open In" button for Internet Explorer (Parallels International GmbH - installed 2021-04-02) Grammarly for Safari (App Store - installed 2021-07-02) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 2.40 (1 min ago) 1.73 (5 min ago) 1.43 (15 min ago) Nominal I/O speed: 0.02 MB/s File system: 50.46 seconds Write speed: 55 MB/s Read speed: 147 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker_shared (11) 63.35 % (Apple) WindowServer 20.62 % (Apple) WorldClockWidget 17.20 % (Apple) CalendarWidgetExtension 14.92 % (Apple) EtreCheckPro 12.08 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (16) 2.64 GB (Apple) Miro Helper (Renderer) (4) 759 MB (Realtimeboard Inc.) Trello Helper (Renderer) (12) 703 MB (App Store) EtreCheckPro 499 MB (Etresoft, Inc.) WhatsApp Helper (Renderer) (2) 423 MB (WhatsApp Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Honeygain 8 MB / 502 MB (App Store) mDNSResponder 4 MB / 1 MB (Apple) com.apple.WebKit.Networking 230 KB / 307 KB (Apple) apsd 194 KB / 285 KB (Apple) syncdefaultsd 108 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) zoom.us 1 (Zoom Video Communications, Inc.) WindowServer 1 (Apple) Miro Helper (Renderer) (4) 1 (Realtimeboard Inc.) Trello Helper (Renderer) (12) 1 (App Store) Miro Helper (GPU) 1 (Realtimeboard Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 51 MB Used RAM: 12.00 GB Cached files: 3.95 GB Available RAM: 4.00 GB Swap Used: 740 MB Software Installs (past 60 days): Install Date Name (Version) 2021-05-16 Brother iPrint&Scan (9.0.0) 2021-05-17 Brother Firmware Update Tool (4.0.2) 2021-06-02 Numbers (11.1) 2021-06-02 Pages (11.1) 2021-06-02 Keynote (11.1) 2021-06-20 macOS 11.4 (11.4) 2021-06-29 XProtectPlistConfigData (2149) 2021-06-29 MRTConfigData (1.81) 2021-07-02 Grammarly for Safari (9.35) 2021-07-13 Honeygain (1.3.5) 2021-07-13 iMovie (10.2.5) 2021-07-14 Microsoft AutoUpdate (4.37.21071101) Diagnostics Information (past 7-30 days): 2021-07-13 17:46:31 Backup and Sync.app Crash (6 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: updatePath:withStatus: 2021-07-13 16:53:12 Transcode.app High CPU Use (7 times) Executable: /Volumes/S********B/A**s/zoom.us.app/Contents/Frameworks/Transcode.app 2021-07-13 08:31:03 com.apple.appkit.xpc.openAndSavePanelService Crash Executable: /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService Details: dyld3 mode Crashing on exception: assertion failed: 'invalid parameter not satisf ying: orderingMode == _windowOrderingMode' in -[NSViewServiceMarshal o rderWindow:mode:relativeTo:] on line 4950 of file /System/Volumes/Data /SWE/macOS/BuildRoots/e90674e518/Library/Caches/com.apple.xbs/Sources/ ViewBridge/ViewBridge-553.1/NSViewServiceMarshal.m 2021-07-12 19:18:44 Kernel Panic (5 times) Details: panic(cpu 2 caller 0xffffff8006e9f846): [APFS_TREE_LOOKUP_ZONE]: eleme nt modified after free (off:4272, val:0x0000000000000020, sz:4640, ptr :0xffffff86a0d39880, prot:zero) 3rd party kernel extensions: com.kairos.driver.DuetDisplay 2021-07-12 18:59:51 lghub.app High CPU Use Executable: /Volumes/S********B/A**s/lghub.app 2021-07-12 18:02:04 Miro.app Crash Executable: /Volumes/VOLUME/*/Miro.app 2021-07-12 12:19:49 iconservicesagent Crash (58 times) Executable: /System/Library/CoreServices/iconservicesagent Details: dyld3 mode 2021-07-12 11:57:55 WindowServer High CPU Use (5 times) Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2021-07-09 16:33:54 GPU:AMD MetalDevice for accelerator(0x8243): 0x7ffa3851a708 (MTLDevice: 0x7ffa 39481000) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/PEG0@1/IOPP/GFX 0@0/ATY,Exmoor@0/AMDFramebufferCI IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/PEG0@1/IOPP/GFX 0@0/ATY,Exmoor@4/AMDFramebufferCI 2021-07-11 16:14:35 com.apple.WebKit.WebContent Crash Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: dyld3 mode Bundle controller class: BrowserBundleController 2021-07-09 16:27:50 zoom.us.app High CPU Use (2 times) Executable: /Volumes/S********B/A**s/zoom.us.app 2021-07-09 11:23:20 logd Crash Executable: /usr/libexec/logd Details: dyld3 mode BUG IN LIBTRACE: Bad timesync db entry, file rotated End of report