EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-01 10:33:14 Download EtreCheckPro from https://etrecheck.com Runtime: 3:04 Performance: Excellent Problem: Computer is too slow Description: Apps are very slow to open and function after login Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 808.20 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 493 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk2s6 - Update (APFS) (Shared - 3 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Container] 27.69 GB disk3 - Seagate BUP BK 4.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - S**********************e (Journaled HFS+) 2.00 TB (1.47 TB used) disk3s3 - S***************2 (Journaled HFS+) 2.00 TB (1.64 TB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 808.20 GB used, 248.18 GB available, 196.34 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.03 TB (Shared - 493 MB used, 196.34 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 196.34 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.35 GB used, 248.18 GB available, 196.34 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.03 TB (Shared - 3 MB used, 196.34 GB free) APFS Mount point: /System/Volumes/Update disk3s2 - S**********************e 2.00 TB (1.47 TB used, 529.07 GB available, 528.99 GB free) Journaled HFS+ Mount point: /Volumes/S**********************e disk3s3 - S***************2 2.00 TB (1.64 TB used, 365.20 GB available, 365.13 GB free) Journaled HFS+ Mount point: /Volumes/S***************2 Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 148.51 GB available System Software: macOS Big Sur 11.3 (20E232) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Kernel Extensions: /Applications/Disk Drill.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (1.0 - SDK 10.12) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 189 Apple tasks [Running] 129 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 192 Apple tasks [Running] 132 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-04-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-04-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-03-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-03-11) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-03-11) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-04-21) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-04-11) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-03-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-13) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-03-15) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] LastPass (Marvasol, Inc DBA LastPass - installed 2021-04-23) Application /Applications/LastPass.app [Not Loaded] LPLaunchAtLoginHelperApp (App Store - installed 2021-04-07) Modern Login Item /Applications/LastPass.localized/LastPass.app/Contents/Library/LoginItems/LPLaunchAtLoginHelperApp.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SyncFoldersProStartAtLogin (App Store - installed 2021-02-13) Modern Login Item /Applications/Sync Folders.app/Contents/Library/LoginItems/SyncFoldersProStartAtLogin.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-06) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-03-04) AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-06) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-03-21) Safari Extensions: LastPass (Marvasol, Inc DBA LastPass - installed 2021-04-23) Backup: Skip System Files: No Auto backup: Yes Destinations: S**********************e [Local] Total size: 2.00 TB Total number of backups: 82 Oldest backup: 2020-01-21 15:06:16 Last backup: 2021-05-01 09:52:06 S***************2 [Local] (Last used) Total size: 2.00 TB Total number of backups: 81 Oldest backup: 2020-02-05 15:18:33 Last backup: 2021-05-01 10:24:49 11 local snapshots Oldest local snapshot: 2021-04-30 10:52:10 Last local snapshot: 2021-05-01 10:20:14 Performance: System Load: 6.44 (1 min ago) 3.19 (5 min ago) 2.38 (15 min ago) Nominal I/O speed: 1.37 MB/s File system: 24.93 seconds Write speed: 559 MB/s Read speed: 1435 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 6 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 17.62 % (Apple) EtreCheckPro 11.60 % (Etresoft, Inc.) WindowServer 8.62 % (Apple) Google Chrome Helper (Renderer) (28) 5.24 % (Google, Inc.) Google Chrome Helper (GPU) 3.60 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (28) 2.17 GB (Google, Inc.) com.apple.WebKit.WebContent (5) 309 MB (Apple) Google Chrome 251 MB (Google, Inc.) EtreCheckPro 249 MB (Etresoft, Inc.) Google Chrome Helper (3) 102 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 57 KB / 38 KB (Apple) trustd 39 KB / 3 KB (Apple) apsd 6 KB / 20 KB (Apple) Notes 15 KB / 3 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (28) 6 (Google, Inc.) WindowServer 5 (Apple) Google Chrome Helper (GPU) 2 (Google, Inc.) RTProtectionDaemon 0 (Malwarebytes Corporation) Google Chrome 0 (Google, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 98 MB Used RAM: 5.76 GB Cached files: 2.14 GB Available RAM: 2.24 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-07 Typist (3.3.2) 2021-03-15 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-03-16 SilverFast 8 (8.20) 2021-03-16 Epson Scanner ICA Driver (5.8.9) 2021-03-16 Easy Photo Scan (1.0.0) 2021-03-16 EPSON Software Updater (2.6.1) 2021-03-16 Epson Scan 2 (6.4.95) 2021-03-27 ABBYY FineReader Sprint (0) 2021-03-27 Pages (11.0) 2021-04-07 LastPass (4.4.0) 2021-04-11 Malwarebytes for Mac (1.0) 2021-04-11 macOS 11.2.3 (11.2.3) 2021-04-13 Microsoft AutoUpdate (4.34.21041102) 2021-04-13 Microsoft Excel (16.48.21041102) 2021-04-13 Microsoft OneNote (16.48.21041102) 2021-04-13 Microsoft Outlook (16.48.21041102) 2021-04-13 Microsoft PowerPoint (16.48.21041102) 2021-04-13 Microsoft Word (16.48.21041102) 2021-04-21 Google Software Update (1.3.16.173) 2021-04-23 Twitter (8.62) 2021-04-28 macOS 11.3 (11.3) 2021-04-30 XProtectPlistConfigData (2145) 2021-04-30 MRTConfigData (1.78) Diagnostics Information (past 7-30 days): 2021-04-30 10:05:47 routined High CPU Use Executable: /usr/libexec/routined 2021-04-28 16:38:01 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2021-04-27 08:25:19 LastPass.app Crash Executable: /Applications/LastPass.app End of report