EtreCheck version: 3.4.4 (448) Report generated 2019-10-10 14:31:23 Download EtreCheck from https://etrecheck.com Runtime: 15:19 Performance: Poor Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software. Click the [Clean up] link to delete unused files. Problem: Other problem Description: Installed Catalina, but MAIL UPGRADE is stuck at: “Upgrading your Mail database… This may take a few minutes.” HOURS later, it remains depicting a 1/4” progress bar of 4” upgrade “bar.” NO progress, and NO indication of CPUS use in the Activity Monitor unless it is: “WINDOW SERVER”. I need MAIL… HELP! Hardware Information: ⓘ iMac (27-inch, Late 2012) [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac13,2 1 3.2 GHz Quad-Core Intel Core i5 (i5-3470) CPU: 4-core 32 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 8 GB DDR3 1600 MHz ok BANK 1/DIMM0 8 GB DDR3 1600 MHz ok BANK 0/DIMM1 8 GB DDR3 1600 MHz ok BANK 1/DIMM1 8 GB DDR3 1600 MHz ok Handoff/Airdrop2: supported Wireless: en1: 802.11 a/b/g/n iCloud Quota: 7.24 GB available Video Information: ⓘ NVIDIA GeForce GTX 675MX - VRAM: 1 GB iMac 2560 x 1440 DELL SP2309W 2048 x 1152 @ 60 Hz Disk Information: ⓘ APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) [EFI]: 210 MB (disk0s2) [APFS Container]: 1000.00 GB USB Information: ⓘ USB30Bus Generic 4-Port USB 3.0 Hub Generic 4-Port USB 3.0 Hub Generic 4-Port USB 2.0 Hub Apple Inc. iPhone JMicron USB to ATA/ATAPI Bridge SSD 850 EVO 1TB disk2: (1 TB) EFI (disk2s1 - MS-DOS FAT32) [EFI]: 210 MB (disk2s2) [APFS Container]: 1000.00 GB Brother HL-L3210CW series Generic 4-Port USB 2.0 Hub Seagate FA GoFlex Desk FA GoFlex Desk disk5: (1 TB) EFI (disk5s1 - MS-DOS FAT32) [EFI]: 210 MB 1tb GoFlex 1 (disk5s2 - Journaled HFS+) /Volumes/1tb GoFlex 1 : 999.21 GB (100.01 GB free) Recovery HD (disk5s3 - Journaled HFS+) [Recovery]: 650 MB Canon MX920 series Seagate FA GoFlex Desk FA GoFlex Desk disk6: (1 TB) EFI (disk6s1 - MS-DOS FAT32) [EFI]: 210 MB 1tb GoFlex 2 (disk6s2 - Journaled HFS+) /Volumes/1tb GoFlex 2 : 999.21 GB (20.97 GB free) Recovery HD (disk6s3 - Journaled HFS+) [Recovery]: 650 MB Seagate GoFlex Desk Mac GoFlex Desk Mac disk3: (2 TB) EFI (disk3s1 - MS-DOS FAT32) [EFI]: 210 MB 2tb GoFlex TimeMachine (disk3s2 - Journaled HFS+) /Volumes/2tb GoFlex TimeMachine : 2.00 TB (445.26 GB free) Recovery HD (disk3s3 - Journaled HFS+) [Recovery]: 650 MB USB20Bus hub_device Apple, Inc. Keyboard Hub Apple Inc. Apple Keyboard Seagate Backup+ Hub Seagate Backup+ Hub BK Backup+ Hub BK disk4: (4 TB) EFI (disk4s1 - MS-DOS FAT32) [EFI]: 210 MB Seagate Backup (disk4s2 - Journaled HFS+) /Volumes/Seagate Backup : 1.00 TB (77.51 GB free) Recovery HD (disk4s3 - Journaled HFS+) [Recovery]: 650 MB Seagate TimeMachine (disk4s4 - Journaled HFS+) /Volumes/Seagate TimeMachine : 3.00 TB (59.42 GB free) Recovery HD (disk4s5 - Journaled HFS+) [Recovery]: 650 MB Apple Inc. FaceTime HD Camera (Built-in) USB20Bus hub_device hub_device Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus Virtual disks: ⓘ 2012 iMac 27"3.2ghz - Data (disk1s1 - APFS) /System/Volumes/Data : 1000.00 GB (70.76 GB free) Physical disk: disk0s2 1000.00 GB (70.76 GB free) (disk1s2) [Preboot]: 1000.00 GB Physical disk: disk0s2 1000.00 GB (disk1s3) /Volumes/Recovery [Recovery]: 1000.00 GB Physical disk: disk0s2 1000.00 GB (disk1s4) /private/var/vm [VM]: 1000.00 GB Physical disk: disk0s2 1000.00 GB 2012 iMac 27"3.2ghz (disk1s5 - APFS) / [Startup]: 1000.00 GB (70.76 GB free) Physical disk: disk0s2 1000.00 GB (70.76 GB free) SSD 1TB (disk7s1 - APFS) /Volumes/SSD 1TB : 1000.00 GB (61.75 GB free) Physical disk: disk2s2 1000.00 GB (61.75 GB free) (disk7s2) [Preboot]: 1000.00 GB Physical disk: disk2s2 1000.00 GB (disk7s3) [Recovery]: 1000.00 GB Physical disk: disk2s2 1000.00 GB (disk7s4) [VM]: 1000.00 GB Physical disk: disk2s2 1000.00 GB System Software: ⓘ macOS 10.15 (19A583) - Time since boot: about one hour Gatekeeper: ⓘ Mac App Store and identified developers Possible adware: ⓘ Unknown file: ~/Library/LaunchAgents/com.DigiDNA.iMazing2Mac.Mini.plist /Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini One possible adware file found. [Remove/Report] Clean up: ⓘ /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Executable not found! One orphan file found. [Clean up] Kernel Extensions: ⓘ /Library/Extensions [not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6) [Lookup] [not loaded] com.dexcom.driver.DexComUSB (1.1.0 - SDK 10.6) [Lookup] [not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup] /Library/Extensions/DexComUSB.kext/Contents/Plugins [not loaded] com.dexcom.driver.DexComUSBCDCACMControl (1.1.0 - SDK 10.6) [Lookup] [not loaded] com.dexcom.driver.DexComUSBCDCACMData (1.1.0 - SDK 10.6) [Lookup] /Library/Extensions/ssuddrv.kext/Contents/PlugIns [not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6) [Lookup] [not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6) [Lookup] [not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5) [Lookup] [not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6) [Lookup] System Launch Agents: ⓘ [not loaded] 9 Apple tasks [loaded] 164 Apple tasks [running] 134 Apple tasks System Launch Daemons: ⓘ [not loaded] 30 Apple tasks [loaded] 177 Apple tasks [running] 126 Apple tasks Launch Agents: ⓘ [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Lookup] [loaded] com.dexcom.ClarityUploaderLaunch.plist (DexCom, Inc. - installed 2017-12-27) [Lookup] [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-10-02) [Lookup] [loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-02) [Lookup] [running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-10-10) [Lookup] [running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-10-10) [Lookup] Launch Daemons: ⓘ [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Lookup] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Lookup] [loaded] com.apple.installer.osmessagetracing.plist (? ? ? - installed 2019-09-19) - /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer: Executable not found! [running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2019-10-10) [Lookup] [loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-10-02) [Lookup] [loaded] com.prosofteng.DriveGenius.locum.plist (PROSOFT Engineering, Inc. - installed 2017-06-05) [Lookup] [loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-09-11) [Lookup] [running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-10-10) [Lookup] User Launch Agents: ⓘ [running] com.DigiDNA.iMazing2Mac.Mini.plist (? 8c660e5c 579c895f - installed 2019-10-10) [Lookup] [running] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Lookup] [loaded] com.prosofteng.DGMonitor.plist (PROSOFT Engineering, Inc. - installed 2018-11-07) [Lookup] User Login Items: ⓘ Itsycal Application (/Applications/Itsycal.app) CCC User Agent Application (Bombich Software, Inc. - installed 2019-10-10) (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app) Dropbox Application (/Applications/Dropbox.app) Internet Plug-ins: ⓘ googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup] Silverlight: 5.1.50901.0 (installed 2019-09-23) [Lookup] AdobePDFViewer: 19.012.20034 (installed 2019-05-02) [Lookup] AdobePDFViewerNPAPI: 17.012.20098 (installed 2019-05-02) [Lookup] o1dbrowserplugin: 5.41.3.0 (installed 2017-11-03) [Lookup] User internet Plug-ins: ⓘ Picasa: 1.0 (installed 2011-02-13) [Lookup] GlancePlugIn: 2.11.2 (installed 2016-04-11) [Lookup] Google Earth Web Plug-in: 6.0 (installed 2011-05-18) [Lookup] 3rd Party Preference Panes: ⓘ None Time Machine: ⓘ Time Machine not configured! Top Processes by CPU: ⓘ 37% WindowServer 26% com.apple.Photos.Migration 15% Activity Monitor 11% photolibraryd 7% kernel_task Top Processes by Memory: ⓘ 1.33 GB mds_stores 1.13 GB com.apple.WebKit.WebContent 1014 MB com.apple.WebKit.WebContent 788 MB com.apple.WebKit.WebContent 642 MB MTLCompilerService Top Processes by Network Use: ⓘ Input Output Process name 40 KB 11 MB syncdefaultsd 8 MB 1 MB com.apple.WebKit.Networking 971 KB 351 KB mDNSResponder 430 KB 354 KB accountsd 106 KB 219 KB Dropbox Top Processes by Energy Use: ⓘ 31.62 WindowServer 16.82 com.apple.Photos.Migration 13.06 com.apple.WebKit.WebContent 7.76 Activity Monitor 7.72 photolibraryd Virtual Memory Information: ⓘ 12.41 GB Available RAM 3.53 GB Free RAM 19.59 GB Used RAM 8.87 GB Cached files 0 B Swap Used Software installs: ⓘ TeamViewer: 14.5.5819 (installed 2019-09-10) Quip: 5.5.38 (installed 2019-09-11) Wunderlist: 3.4.15 (installed 2019-09-16) TeamViewer: 14.6.2452 (installed 2019-09-17) Rakuten Ebates Cash Back: 5.4 (installed 2019-09-19) Spark: 2.3.11 (installed 2019-09-19) Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2019-09-23) Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2019-09-23) Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2019-09-23) Quip: 5.5.42 (installed 2019-09-25) WhatsApp: 0.3.4679 (installed 2019-09-27) WhatsApp: 0.3.4940 (installed 2019-10-01) Evernote: 7.13 (installed 2019-10-01) Spark: 2.3.12 (installed 2019-10-01) Quip: 5.5.47 (installed 2019-10-08) Google Drive File Stream: (null) (installed 2019-10-09) WhatsApp: 0.3.4941 (installed 2019-10-10) Install information may not be complete. Diagnostics Information: ⓘ 2019-10-10 13:15:19 Last shutdown cause: 3 - Hard shutdown 2019-10-10 11:53:39 mds_stores High CPU use [Open] [Details] 2019-10-10 11:31:49 Mail.app Hang [Open]