EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-04-22 20:15:19 Download EtreCheckPro from https://etrecheck.com Runtime: 3:02 Performance: Excellent Problem: Other problem Description: Low wifi speed Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (24-inch, 2023) Status: Supported iMac Model: Mac15,5 Apple M3 (m3) CPU: 8-core 16 GB RAM - Not upgradeable Video Information: Apple M3 iMac (built-in) 4480 x 2520 Drives: disk0 - APPLE SSD AP1024Z 1.00 TB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express S.M.A.R.T. Details: 3% used, 81.14 TB written, 100% health, 28 unsafe shutdowns disk0s1 [APFS Container] 524 MB disk2 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk2s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk2s2 - xART (APFS) (6 MB used) disk2s3 - Hardware (APFS) (2 MB used) disk2s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 994.66 GB disk3 [APFS Virtual drive] 994.66 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (11.15 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.15 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (6.92 GB used) disk3s3 - Recovery (APFS) [Recovery] (1.03 GB used) disk3s4 - Update (APFS) (3 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (577.17 GB used) disk3s6 - VM (APFS) [APFS VM] (20 KB used) disk0s3 [APFS Container] 5.37 GB disk1 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk1s1 - Recovery (APFS) [Recovery] (1.87 GB used) disk1s2 - Update (APFS) (2 MB used) disk6 - LaCie Rugged USB-C 2.00 TB External USB Up to 5 Gb/s USB disk6s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk6s2 [APFS Container] 2.00 TB disk7 [APFS Virtual drive] 2.00 TB disk7s2 - L***e (APFS) (1.89 TB used) Mounted Volumes: disk2s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk2s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk2s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 2 MB Shared values Size: 524 MB Free: 506 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 11.15 GB Shared values Size: 994.66 GB Free: 398.17 GB Available: 543.00 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 6.92 GB Shared values Size: 994.66 GB Free: 398.17 GB disk3s3 - Recovery [Recovery] Filesystem: APFS Mount point: /Volumes/Recovery Used: 1.03 GB Shared values Size: 994.66 GB Free: 398.17 GB Available: 543.00 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 994.66 GB Free: 398.17 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 577.17 GB Shared values Size: 994.66 GB Free: 398.17 GB Available: 543.00 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 994.66 GB Free: 398.17 GB disk7s2 - L***e Filesystem: APFS Mount point: /Volumes/L***e Used: 1.89 TB Shared values Size: 2.00 TB Free: 109.80 GB USB: USB 3.1 bus USB 3.1 bus LaCie - Rugged USB-C USB 3.1 bus Network: Interface en0: Ethernet Interface en4: Ethernet Adapter (en4) Interface en5: Ethernet Adapter (en5) Interface en6: DEMO Mobile Boardband Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax Interface en7: iPhone System Software: macOS Sequoia 15.3.2 (24D81) Installed 2025-03-13 Time since boot: About 11 hours Notifications: WhatsApp.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Secure Boot: Full Security Antivirus software: Apple Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u502/dbkextd Details: Domain name invalid - possibly malware Apps: 3 System Extensions: [Running] Norton - version 15.0.562 (NortonLifeLock, Inc. - installed 2025-04-01) Application: /Applications/Norton.app - version 15.0.562 (NortonLifeLock, Inc. - installed 2025-04-17) Kernel Extensions: /Applications/Norton.app [Not Loaded] NortonFileShield.kext - com.norton.mes.FileShield (4.0.0 - SDK 15) [Not Loaded] NortonPacketForwarder.kext - com.norton.mes.PacketForwarder (2.1 - SDK 15) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 182 Apple tasks [Running] 186 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 196 Apple tasks [Running] 230 Apple tasks Launch Daemons: [Loaded] com.microsoft.EdgeUpdater.wake.system.plist (Microsoft Corporation - installed 2025-04-21) Command: /Library/Application Support/Microsoft/EdgeUpdater/Current/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-08-19) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-08-19) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-03-21) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-03-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2024-03-14) [Not Loaded] com.norton.init.plist (NortonLifeLock, Inc. - installed 2025-04-17) Executable: /Applications/Norton.app/Contents/Backend/hub/init.sh [Loaded] com.norton.init.plist (NortonLifeLock, Inc. - installed 2025-04-01) Executable: /Applications/Norton.app/Contents/Backend/hub/init.sh [Not Loaded] com.norton.update.plist (NortonLifeLock, Inc. - installed 2025-04-17) Executable: /Applications/Norton.app/Contents/Backend/scripts/update/update.sh [Loaded] com.norton.update.plist (NortonLifeLock, Inc. - installed 2025-04-01) Executable: /Applications/Norton.app/Contents/Backend/scripts/update/update.sh [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-03-09) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-08-19) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-08-19) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-21) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Not Loaded] com.norton.userinit.plist (NortonLifeLock, Inc. - installed 2025-04-17) Executable: /Applications/Norton.app/Contents/Backend/hub/userinit.sh [Loaded] com.norton.userinit.plist (NortonLifeLock, Inc. - installed 2025-04-01) Executable: /Applications/Norton.app/Contents/Backend/hub/userinit.sh [Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-03-09) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Other] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-03-09) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-04-08) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.dropbox.dropboxmacupdate.agent.plist (Not signed - installed 2025-03-28) [Not Loaded] com.dropbox.dropboxmacupdate.xpcservice.plist (Not signed - installed 2025-03-25) User Login Items: [Not Loaded] LaunchHelper (App Store - installed 2024-04-06) Modern Login Item /Applications/FreeChat.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-08-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-08-19) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-03-06) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-03-06) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 788 Apple apps 69 3rd party apps 12 x86-only apps 3 unsigned apps App Extensions: Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] Microsoft Edge Widgets - /Applications/Microsoft Edge.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app Plugins: [Loaded] Intents - /Applications/WhatsApp.app Notification providers: [Loaded] ServiceExtension - /Applications/WhatsApp.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] OneDrive File Provider - /Applications/OneDrive.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] Send to Kindle - /Applications/Amazon Kindle.app [Loaded] OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app [Loaded] OneDrive Finder Integration - /Applications/OneDrive.app [Loaded] Norton - /Applications/Norton.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Auto backup: Yes Destinations: L***e [Local] (Last used) Total size: 2.00 TB Total number of backups: 93 Oldest backup: 2024-01-28 09:37:47 Last backup: 2025-04-22 19:23:23 13 local snapshots Oldest local snapshot: 2025-04-21 19:27:43 Last local snapshot: 2025-04-22 19:18:38 Performance: System Load: 6.96 (1 min ago) 3.27 (5 min ago) 2.52 (15 min ago) Nominal I/O usage: 1.36 MB/s File system: 9.52 seconds Write speed: 2942 MB/s Read speed: 1903 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 4 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.86 % (Etresoft, Inc.) WindowServer 8.68 % (Apple) kernel_task 3.68 % (Apple) PerfPowerServices 1.60 % (Apple) zoom.us 1.36 % (Zoom Video Communications, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (24) 2.01 GB (Apple) EtreCheckPro 1.27 GB (Etresoft, Inc.) zoom.us 284 MB (Zoom Video Communications, Inc.) AppleSpell 222 MB (Apple) Microsoft Excel 214 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Sonos 23 MB / 161 KB (Sonos, Inc.) mDNSResponder 19 MB / 2 MB (Apple) com.norton.mes.networkextension 3 MB / 1 MB (NortonLifeLock, Inc.) com.apple.WebKit.Networking 3 MB / 731 KB (Apple) Dropbox 412 KB / 450 KB (Dropbox, Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) zoom.us 1 (Zoom Video Communications, Inc.) com.apple.DriverKit-AppleBCMWLAN 1 (Apple) ZoomClips 1 (Zoom Video Communications, Inc.) Sonos 0 (Sonos, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 89 MB Used RAM: 11.27 GB Cached files: 4.65 GB Available RAM: 4.73 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-02-25 ‎WhatsApp (25.3.80) - App Store 2025-02-26 Microsoft Outlook (16.96.25041326) - Installer 2025-02-26 XProtectCloudKitUpdate (5288) - XProtectUpdateService 2025-02-26 Posterino (5.5.8) - App Store 2025-02-27 XProtectPlistConfigData (5288) - Software update 2025-03-03 ‎WhatsApp (25.4.75) - App Store 2025-03-05 XProtectPlistConfigData (5289) - Software update 2025-03-05 XProtectPayloads (151) - Software update 2025-03-07 Kindle (7.27.1) - App Store 2025-03-09 Zoom Workplace (6.3.11.50104) - Installer 2025-03-11 XProtectCloudKitUpdate (5290) - XProtectUpdateService 2025-03-11 Microsoft OneNote (16.96.25041326) - Installer 2025-03-11 Microsoft PowerPoint (16.96.25041326) - Installer 2025-03-11 Microsoft Word (16.96.25041326) - Installer 2025-03-11 Microsoft Outlook (16.96.25041326) - Installer 2025-03-11 Microsoft Excel (16.96.25041326) - Installer 2025-03-12 XProtectPlistConfigData (5290) - Software update 2025-03-13 macOS 15.3.2 (15.3.2) - Software update 2025-03-13 RosettaUpdateAuto (1.0.0.0.1.1741264180) - Install on demand 2025-03-18 ‎WhatsApp (25.6.72) - App Store 2025-03-19 Microsoft AutoUpdate (4.78.25031830) - Installer 2025-03-19 Microsoft OneNote (16.96.25041326) - Installer 2025-03-19 Microsoft Outlook (16.96.25041326) - Installer 2025-03-19 Microsoft PowerPoint (16.96.25041326) - Installer 2025-03-19 Microsoft Excel (16.96.25041326) - Installer 2025-03-19 Microsoft Word (16.96.25041326) - Installer 2025-03-21 Microsoft AutoUpdate (4.78.25031830) - Installer 2025-03-22 ‎WhatsApp (25.7.77) - App Store 2025-03-25 Kindle (7.28) - App Store 2025-03-25 XProtectCloudKitUpdate (5291) - XProtectUpdateService 2025-03-26 XProtectPlistConfigData (5291) - Software update 2025-03-26 Microsoft Outlook (16.96.25041326) - Installer 2025-03-28 ‎WhatsApp (25.8.76) - App Store 2025-03-31 Kindle (7.29) - App Store 2025-04-02 Microsoft Outlook (16.96.25041326) - Installer 2025-04-02 Microsoft PowerPoint (16.96.25041326) - Installer 2025-04-02 Microsoft Excel (16.96.25041326) - Installer 2025-04-02 Microsoft Word (16.96.25041326) - Installer 2025-04-02 XProtectCloudKitUpdate (5292) - XProtectUpdateService 2025-04-02 XProtectPlistConfigData (5292) - Software update 2025-04-03 Microsoft Excel (16.96.25041326) - Installer 2025-04-04 Microsoft PowerPoint (16.96.25041326) - Installer 2025-04-04 Microsoft Excel (16.96.25041326) - Installer 2025-04-04 Microsoft Word (16.96.25041326) - Installer 2025-04-05 Microsoft Excel (16.96.25041326) - Installer 2025-04-05 Microsoft Word (16.96.25041326) - Installer 2025-04-05 ‎WhatsApp (25.9.72) - App Store 2025-04-08 Microsoft Excel (16.96.25041326) - Installer 2025-04-08 XProtectCloudKitUpdate (5293) - XProtectUpdateService 2025-04-09 XProtectPlistConfigData (5293) - Software update 2025-04-10 ‎WhatsApp (25.10.72) - App Store 2025-04-16 XProtectPlistConfigData (5295) - Software update 2025-04-16 XProtectCloudKitUpdate (5295) - XProtectUpdateService 2025-04-16 Microsoft OneNote (16.96.25041326) - Installer 2025-04-16 Microsoft Word (16.96.25041326) - Installer 2025-04-16 Microsoft Excel (16.96.25041326) - Installer 2025-04-16 Microsoft PowerPoint (16.96.25041326) - Installer 2025-04-17 Microsoft Outlook (16.96.25041326) - Installer 2025-04-17 Kindle (7.30) - App Store 2025-04-18 ‎WhatsApp (25.11.76) - App Store 2025-04-22 Posterino (5.5.9) - App Store 2025-04-22 XProtectPlistConfigData (5296) - Software update Diagnostics Information (past 60 days): 2025-04-22 14:29:29 knowledgeconstructiond High CPU Use (10 times) First occurrence: 2025-04-15 10:29:54 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2025-04-22 11:53:36 FPCKService High CPU Use (6 times) First occurrence: 2025-04-16 11:47:23 Executable: /System/Library/PrivateFrameworks/FileProviderDaemon.framework/XPCServices/FPCKService.xpc/Contents/MacOS/FPCKService 2025-04-22 11:38:12 spotlightknowledged High CPU Use (14 times) First occurrence: 2025-04-16 10:25:08 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-04-22 11:26:23 Sonos.app Hang Executable: /Applications/Sonos.app 2025-04-22 10:17:26 apfsd High CPU Use (6 times) First occurrence: 2025-04-16 10:25:24 Executable: /usr/libexec/apfsd 2025-04-21 20:11:10 storagekitd Crash (2 times) Executable: /usr/libexec/storagekitd Details: libsystem_c.dylib: abort() called 2025-04-21 20:10:57 Mail.app Hang Executable: /System/Applications/Mail.app 2025-04-18 12:21:24 signpost_reporter High CPU Use (2 times) First occurrence: 2025-04-16 12:35:19 Executable: /usr/libexec/signpost_reporter End of report