EtreCheck version: 5.6.3 (5221) Report generated: 2020-11-15 17:02:27 Download EtreCheck from https://etrecheck.com Runtime: 2:08 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Computer is restarting Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy network usage - This computer has recently restarted and has high network usage. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, Late 2015) iMac Model: iMac16,2 3.1 GHz Quad-Core Intel Core i5 (i5-5675R) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 Video Information: Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 235.88 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.06 GB used) disk1 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 235.88 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.06 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.02 TB (Shared - 235.88 GB used, 814.16 GB available, 769.31 GB free) APFS Mount point: /System/Volumes/Data disk2s3 - Recovery [Recovery] 1.02 TB (Shared - 529 MB used, 769.31 GB free) APFS Mount point: /Volumes/Recovery disk2s4 - VM [APFS VM] 1.02 TB (Shared - 2.15 GB used, 769.31 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 1.02 TB (Shared - 11.06 GB used, 814.16 GB available, 769.31 GB free) APFS Mount point: / Read-only: Yes disk3s2 - T******************s 1.90 TB (282.29 GB used, 1.62 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en0: Ethernet 2 Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Remote login: Enabled System Software: macOS Catalina 10.15.7 (19H15) Time since boot: About 2 hours Configuration Files: /etc/hosts - Count: 1 Notifications: EtreCheck.app one notification Safari.app 4 notifications Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.acronis.4_2.plist Executable: /Library/Application Support/Acronis/Scheduler/schedwrapper -m cron -i 4 Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.acronis.2_1.plist Executable: /Library/Application Support/Acronis/Scheduler/schedwrapper -m cron -i 2 Details: Close match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Apps: 10 Kernel Extensions: /Applications/Acronis True Image.app fileprotector.kext (3.0.0 - SDK 10.14) ngscan.kext (1.0 - SDK 10.14) filterframework.kext (1.0 - SDK 10.14) systeminterceptors.kext (1.0 - SDK 10.14) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 185 Apple tasks [Running] 112 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 177 Apple tasks [Running] 126 Apple tasks [Other] One Apple task Launch Agents: [Running] com.acronis.monitor.plist (Acronis International GmbH - installed 2020-11-11) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-11) [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27) Launch Daemons: [Loaded] com.acronis.2_1.plist (? 22713561 - installed 2018-11-26) [Loaded] com.acronis.4_2.plist (? d80941e - installed 2018-11-26) [Running] com.acronis.aakore.plist (Acronis International GmbH - installed 2020-11-04) [Loaded] com.acronis.acep.plist (Acronis International GmbH - installed 2020-11-11) [Running] com.acronis.active_protection.plist (Acronis International GmbH - installed 2020-11-11) [Running] com.acronis.mms_mini.plist (Acronis International GmbH - installed 2020-11-11) [Running] com.acronis.mobile_backup_server.plist (Acronis International GmbH - installed 2020-11-11) [Running] com.acronis.mobile_backup_status_server.plist (Acronis International GmbH - installed 2020-11-11) [Running] com.acronis.scheduler.plist (Acronis International GmbH - installed 2020-11-11) [Running] com.acronis.trueimagehelper.plist (Acronis International GmbH - installed 2020-11-11) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-05) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-12-06) User Login Items: [Not Loaded] Evernote Login Helper (App Store - installed 2020-11-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-05-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Safari (Apple - installed 2020-11-13) Application /Applications/Safari.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-11-04) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-05) nplastpass: 3.2.41 (? - installed 2016-02-12) AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-05) Safari Extensions: Donation Reminder (App Store - installed 2020-07-10) LastPass (Marvasol, Inc DBA LastPass - installed 2020-11-03) Rapport Content Blocker (Trusteer LTD - installed 2019-12-03) Rapport Extension (Trusteer LTD - installed 2019-12-03) 3rd Party Preference Panes: Trusteer Endpoint Protection (Trusteer LTD - installed 2019-12-03) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: Q*****c [Network] (Last used) Total size: 1.90 TB Total number of backups: 17 Oldest backup: 2020-11-06 09:17:16 Last backup: 2020-11-13 18:47:21 2 local snapshots Oldest local snapshot: 2020-11-15 07:19:00 Last local snapshot: 2020-11-15 14:19:49 Performance: System Load: 3.69 (1 min ago) 5.36 (5 min ago) 3.62 (15 min ago) Nominal I/O speed: 1.99 MB/s File system: 29.22 seconds Write speed: 305 MB/s Read speed: 585 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 9 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 45.00 % (?) EtreCheck 18.03 % (App Store) Acronis Monitor 0.82 % (Acronis International GmbH) AMPDevicesAgent 0.34 % (Apple) AMPDeviceDiscoveryAgent 0.17 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 548 MB (App Store) Dock 197 MB (Apple) Mail 146 MB (Apple) Safari 130 MB (Apple) loginwindow 87 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 12.44 GB / 10.33 GB (?) Mail 280 KB / 27 KB (Apple) com.apple.WebKit.Networking.xpc 3 KB / 993 B (Apple) AMPDeviceDiscoveryAgent 1 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.84 GB Used RAM: 6.37 GB Cached files: 7.79 GB Available RAM: 9.63 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-02 Evernote (10.2.4) 2020-11-02 BootCamp (1.0) 2020-11-04 WhatsApp (2.2043.22) 2020-11-05 EtreCheck (5.6.3) 2020-11-05 Adobe Acrobat Reader DC (20.013.20064) (20.013.20064) 2020-11-05 ARMDC Agent Installer (1.0.0) 2020-11-06 macOS Catalina 10.15.7 Supplemental Update 2020-11-10 Microsoft PowerPoint (16.43.20110804) 2020-11-10 Microsoft Excel (16.43.20110804) 2020-11-10 Microsoft OneNote (16.43.20110804) 2020-11-10 Microsoft Outlook (16.43.20110804) 2020-11-10 Microsoft Word (16.43.20110804) 2020-11-11 Microsoft AutoUpdate (4.29.20110804) 2020-11-13 XProtectPlistConfigData (2135) 2020-11-13 Keynote (10.0) 2020-11-13 Pages (10.0) 2020-11-13 iMovie (10.2.1) 2020-11-13 Numbers (10.0) 2020-11-13 Safari (14.0.1) 2020-11-14 MRTConfigData (1.72) 2020-11-14 EPSON Printer Software Update (3.3) 2020-11-14 Mobile Device (1.0.0.0) 2020-11-15 macOS Big Sur (11.0.1) Diagnostics Information (past 7-30 days): 2020-11-15 14:23:13 Software Update.app Crash (2 times) Executable: /System/Library/CoreServices/Software Update.app Details: dyld3 mode 2020-11-15 12:02:26 LastPass.app Crash (16 times) Executable: /Applications/LastPass.app Details: Crashing on exception: Extension context of class NSExtensionContext h as not supplied an auxiliary connection host protocol. 2020-11-14 12:02:19 ath Crash (4 times) Executable: /Library/Apple/*/AirTrafficHost.framework/ath Details: dyld3 mode 2020-11-14 10:24:37 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd End of report