EtreCheck version: 5.5.3 (5102) Report generated: 2020-04-06 09:48:15 Download EtreCheck from https://etrecheck.com Runtime: 1:53 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: My Mac mail app is timing out. It gives me an error message. p45-imap .mail.me.com on the default ports timed out; Safari is running slow and some site time out also. iTunes cannot connect to the iTunes Store. MacOS will not update. It times out. Major Issues:     Anything that appears on this list needs immediate attention.     Proxies - Network proxies detected. This could be evidence of malware.     Adware - Adware detected.     Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.     Clean up - There are orphan files that could be removed.     Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.     System modifications - There are a large number of system modifications running in the background.     32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".     Limited drive access - More information may be available with Full Drive Access.     Kernel extensions present - This machine has kernel extensions that may not work in the future.     Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information:     iMac (Retina 5K, 27-inch, Late 2015)     iMac Model: iMac17,1     1 3.3 GHz Intel Core i5 (i5-6600) CPU: 4-core     8 GB RAM - Upgradeable         BANK 0/DIMM0 - 4 GB DDR3 1867         BANK 0/DIMM1 - Empty         BANK 1/DIMM0 - 4 GB DDR3 1867         BANK 1/DIMM1 - Empty Video Information:     AMD Radeon R9 M395 - VRAM: 2 GB         iMac (built-in) 5120 x 2880 Drives:     disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)     Internal PCI 8.0 GT/s x4 Serial ATA         disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk0s2 [APFS Fusion Drive] 121.12 GB             disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)                 disk2s1 - ****D (APFS) (Shared - 1.97 TB used)                 disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)                 disk2s3 - Recovery (APFS) [Recovery] (Shared)                 disk2s4 - VM (APFS) [APFS VM] (Shared - 25 KB used)     disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)     Internal SATA 6 Gigabit Serial ATA         disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk1s2 [APFS Fusion Drive] 2.00 TB             disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)                 disk2s1 - ****D (APFS) (Shared - 1.97 TB used)                 disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)                 disk2s3 - Recovery (APFS) [Recovery] (Shared)                 disk2s4 - VM (APFS) [APFS VM] (Shared - 25 KB used) Mounted Volumes:     disk2s1 - ****D         2.12 TB (Shared - 1.97 TB used, 170.68 GB available, 138.11 GB free)         APFS         Mount point: /     disk2s4 - VM [APFS VM]         2.12 TB (Shared - 25 KB used, 138.11 GB free)         APFS         Mount point: /private/var/vm Network:     Interface Bluetooth-Modem: Bluetooth DUN         Proxies: SOCKS     Interface en0: Ethernet         Proxies: SOCKS     Interface en6: iPhone         Proxies: SOCKS     Interface en5: iPad         Proxies: SOCKS     Interface en1: Wi-Fi         802.11 a/b/g/n/ac         Proxies: SOCKS     Interface en4: Bluetooth PAN         Proxies: SOCKS     Interface bridge0: Thunderbolt Bridge         Proxies: SOCKS     File sharing: Enabled     Remote Management: Enabled     Screen sharing: Enabled     Remote login: Enabled System Software:     macOS Mojave 10.14.5 (18F132)     Time since boot: Less than an hour Configuration Profiles:     This computer has configuration profiles installed. Notifications:     Notifications not available without Full Drive Access. Security:     Gatekeeper: Enabled     System Integrity Protection: Enabled 
    Antivirus software: Apple     File sharing: Enabled     Remote Management: Enabled     Screen sharing: Enabled     Remote login: Enabled Adware:     Launchd: /Library/LaunchDaemons/com.NetLookupSearchDaemon.plist         Reason: Adware pattern match         Executable: /Library/Application Support/com.NetLookupSearchDaemon/NetLookupSearch r     Launchd: ~/Library/LaunchAgents/com.NetLookupSearch.plist         Reason: Adware pattern match         Executable: ~/Library/Application Support/com.NetLookupSearch/NetLookupSearch r Unsigned Files:     Launchd: /Library/LaunchAgents/com.nike.nikeplusconnect.plist         Executable: /Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/com.netputing.airprintactivator.plist         Executable: ~/Library/Application Support/AirPrintActivator/AirPrintDaemon.app/Contents/MacOS/AirPrintDaemon         Details: Exact match found in the whitelist - probably OK     Launchd: /Library/LaunchDaemons/com.datarobotics.ddservice64d.plist         Executable: /Library/Application Support/Data Robotics/Drobo Dashboard/DDService64d         Details: Exact match found in the whitelist - probably OK     Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist         Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords         Details: Exact match found in the whitelist - probably OK     Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist         Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper         Details: Exact match found in the whitelist - probably OK     Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist         Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/com.69A9487A.7227.461C.AA18.C183E455506B.plist         Executable: ~/Library/Application Support/.0EF7A1FA-D45D-4234-99D0-A2A6F9A0CA83/.B783E100-8704-4A69-AF92-9BE462B56D3C h         Details: Executable file is hidden - possibly adware     Launchd: /Library/LaunchDaemons/com.attotech.iscsid.plist         Executable: /usr/sbin/xtendsan/iscsid -d -J-Djava.security.policy=/usr/sbin/xtendsan/iscsid.sec -J-Dcom.attotech.iscsid.discovery.verbose=true --J-Dcom.attotech.iscsid.logLevel=VERBOSE --J-Dcom.attotech.iscsid.discovery.MaxRecvDataSegmentLength=512 --J-Dcom.attotech.iscsid.discovery.AllowPaddedDSL=true         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/ProtonMail Bridge.plist         Executable: /Applications/ProtonMail Bridge.app/Contents/MacOS/ProtonMail Bridge --no-window         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/com.6309911648375270093.7811612488.plist         Executable: ~/Library/Application Support/com.16633940865140107118/7277473316677238033 6F267ACE-95AD-4F2D-8507-C52DF4AAB33F 82921F16-0D8F-40D3-BFCD-33258949557E         Details: Executable file is not accessible without Full Drive Access     Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist         Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/com.aviatainc.powerengage.helper.FUJ1.plist         Executable: /Applications/ScanSnap/Sub/Fujitsu Registration.app/Contents/Library/LoginItems/EngageLauncher.app/Contents/MacOS/EngageLauncher -LSRC autolaunch         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/com.aviatainc.powerengage.FUJ1.plist         Executable: /Applications/ScanSnap/Sub/Fujitsu Registration.app/Contents/MacOS/Fujitsu Registration -LSRC autolaunch         Details: Exact match found in the whitelist - probably OK     Launchd: ~/Library/LaunchAgents/ws.agile.1PasswordAgent.plist         Executable: ~/Library/Application Support/1Password/Agent/1PasswordAgent.app/Contents/MacOS/1PasswordAgent         Details: Exact match found in the whitelist - probably OK     Launchd: /Library/LaunchDaemons/com.NetLookupSearchP.plist         Executable: /var/root/.NetLookupSearch/NetLookupSearchDaemon         Details: Executable file is hidden - possibly adware     Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist         Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool         Details: Exact match found in the whitelist - probably OK     Launchd: /Library/LaunchDaemons/com.datarobotics.ddserviced.plist         Executable: /Library/Application Support/Data Robotics/Drobo Dashboard/DDServiced         Details: Exact match found in the whitelist - probably OK     Safari Extension: TaskUpgrade     Login Item: /Applications/OmniPresence.app/Contents/Library/LoginItems/OmniPresenceLauncher.app     Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin     Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin     Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin     Plugin: /Library/Internet Plug-Ins/Silverlight.plugin     Plugin: /Library/Internet Plug-Ins/Blog Torrent Safari Plugin 0.1.plugin     Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin     Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin     Plugin: /Library/Internet Plug-Ins/Blog Torrent Mozilla Plugin 0.1.plugin     Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin     Plugin: /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin     Preference Pane: /Library/PreferencePanes/CepstralVoices.prefPane     Preference Pane: /Library/PreferencePanes/DejaVu.prefPane     Preference Pane: /Library/PreferencePanes/EarthDesk.prefPane     Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane     Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane     Preference Pane: /Library/PreferencePanes/StuffIt AVR.prefPane     Apps: 17 32-bit Applications:     113 32-bit apps Kernel Extensions:     /Library/Application Support/Roxio         TDIXController.kext (2.0)     /Library/Extensions         TrustedDataSCSIDriver.kext (Drobo, Inc., 1.8.0 - SDK 10.7)         DroboTBT.kext (Drobo, Inc., 1.1 - SDK 10.8)     /System/Library/Extensions         ATTOiSCSI.kext (3.4.1b1 - SDK 10.6)         NikeSportWatch.kext (1.0.0) System Launch Agents:     [Not Loaded] 16 Apple tasks     [Loaded] 167 Apple tasks     [Running] 118 Apple tasks System Launch Daemons:     [Not Loaded] 34 Apple tasks     [Loaded] 179 Apple tasks     [Running] 123 Apple tasks Launch Agents:     [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-12)     [Running] com.carbonite.launchd.carbonitealerts.plist (Carbonite - installed 2019-09-24)     [Running] com.carbonite.launchd.carbonitestatus.plist (Carbonite - installed 2019-09-24)     [Running] com.citrix.AuthManager_Mac.plist (? 8bba567b - installed 2013-10-22)     [Running] com.citrix.ReceiverHelper.plist (? 75b63b97 - installed 2013-10-22)     [Running] com.citrix.ServiceRecords.plist (? 484f5457 - installed 2013-10-22)     [Running] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (PFU LIMITED - installed 2020-01-17)     [Running] com.fujitsu.pfu.SshRegister.plist (PFU LIMITED - installed 2019-12-11)     [Running] com.fujitsu.pfu.SshResident.plist (PFU LIMITED - installed 2019-12-11)     [Running] com.fujitsu.pfu.SshSCloudWatch.plist (PFU LIMITED - installed 2019-12-11)     [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)     [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)     [Running] com.nike.nikeplusconnect.plist (? c057c0cc - installed 2014-10-06) Launch Daemons:     [Loaded] com.NetLookupSearchDaemon.plist (Adware - installed 2020-04-04)     [Running] com.NetLookupSearchP.plist (? aa304de2 - installed 2020-03-24)     [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07)     [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07)     [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25)     [Loaded] com.apple.aelwriter.plist (Apple - installed 2010-12-05)     [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04)     [Not Loaded] com.attotech.iscsid.plist (? ab5afb27 - installed 2014-03-09)     [Running] com.carbonite.launchd.carbonitedaemon.plist (Carbonite - installed 2019-09-24)     [Running] com.datarobotics.ddservice64d.plist (? 732008ea - installed 2016-03-29)     [Running] com.datarobotics.ddserviced.plist (? 5ae83f29 - installed 2016-03-29)     [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11)     [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-17)     [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-06-22) User Launch Agents:     [Other] ProtonMail Bridge.plist (? 0 - installed 2017-11-22)     [Other] com.6309911648375270093.7811612488.plist (? 0 - installed 2019-09-19)     [Loaded] com.69A9487A.7227.461C.AA18.C183E455506B.plist (? 0 - installed 2019-12-06)     [Loaded] com.NetLookupSearch.plist (Adware - installed 2019-11-13)     [Loaded] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2009-01-25)     [Loaded] com.aviatainc.powerengage.FUJ1.plist (? 0 - installed 2019-08-20)     [Other] com.aviatainc.powerengage.helper.FUJ1.plist (? 0 - installed 2019-08-22)     [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)     [Running] com.netputing.airprintactivator.plist (? 0 - installed 2012-12-06)     [Running] ws.agile.1PasswordAgent.plist (? 0 - installed 2014-06-15) User Login Items:     [Running] 2BUA8C4S2C.com.agilebits.onepassword4-helper (AgileBits Inc. - installed 2018-05-25)         Modern Login Item         /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app     [Not Loaded] Cobook (App Store - installed 2015-07-16)         Modern Login Item         /Applications/Cobook.app/Contents/Library/LoginItems/CobookHelper.app     [Running] Day One Classic Reminders (App Store - installed 2016-08-02)         Modern Login Item         /Applications/Day One Classic.app/Contents/Library/LoginItems/Day One Classic Reminders.app     [Loaded] ATLoginItemHelper (App Store - installed 2018-09-09)         Modern Login Item         /Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app     [Not Loaded] Evernote Helper (App Store - installed 2019-12-24)         Modern Login Item         /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app     [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-24)         Modern Login Item         /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app     [Not Loaded] MemoryCleanHelper (App Store - installed 2018-08-03)         Modern Login Item         /Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app     [Not Loaded] OmniPresenceLauncher (? - installed 2013-11-11)         Modern Login Item         /Applications/OmniPresence.app/Contents/Library/LoginItems/OmniPresenceLauncher.app     [Not Loaded] Skitch Helper (App Store - installed 2014-11-12)         Modern Login Item         /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app     [Not Loaded] StatsBarHelper (App Store - installed 2018-09-09)         Modern Login Item         /Applications/StatsBar.app/Contents/Library/LoginItems/StatsBarHelper.app     [Loaded] TMHelper (App Store - installed 2017-11-04)         Modern Login Item         /Applications/Time Machine Backup Scheduler.app/Contents/Library/LoginItems/TMHelper.app     [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-21)         Modern Login Item         /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins:     o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-15)     OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-17)     Flip4Mac WMV Plugin: 2.3.2.6 (? - installed 2010-02-19)     Silverlight: 5.1.50901.0 (? - installed 2018-11-04)     FlashPlayer-10.6: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-12)     Blog Torrent Safari Plugin 0.1: (? - installed 1979-11-30)     Flash Player: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-12)     iPhotoPhotocast: 7.0 (Apple - installed 2013-04-19)     CitrixICAClientPlugIn: 11.8.2 (? - installed 2013-10-22)     googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)     Blog Torrent Mozilla Plugin 0.1: (? - installed 1979-11-30)     JavaAppletPlugin: Java 8 Update 101 build 13 (? - installed 2016-07-24) User Internet Plug-ins:     User Internet Plug-ins need Full Drive Access Audio Plug-ins:     AirPlay: 2.0 (Apple - installed 2019-06-30)     BridgeAudioSP: 5.46 (Apple - installed 2019-06-30)     iSightAudio: 7.7.3 (Apple - installed 2019-06-30)     AppleAVBAudio: 740.1 (Apple - installed 2019-06-30)     DVCPROHDAudio: 1.2 (? - installed 2006-01-17)     BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-06-30)     AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-30) User Audio Plug-ins:     User Audio Plug-ins need Full Drive Access User iTunes Plug-ins:     User iTunes Plug-ins need Full Drive Access Safari Extensions:     1Password Safari Extension Companion (AgileBits Inc. - installed 2018-05-25)     TaskUpgrade (? - installed 2020-03-22) 3rd Party Preference Panes:     Carbonite (Carbonite - installed 2019-10-27)     Cepstral Voices (? - installed 2008-04-23)     Déjà Vu (? - installed 2007-02-11)     EarthDesk (? - installed 2007-02-18)     Flash Player (Adobe Systems, Inc. - installed 2020-02-25)     Flip4Mac WMV (? - installed 2010-02-19)     Java (? - installed 2016-07-24)     StuffIt AVR (? - installed 2005-12-26) Time Machine:     Time Machine information not available without Full Drive Access.     One local snapshot     Oldest local snapshot: 2020-03-05 23:48:20     Last local snapshot: 2020-03-05 23:48:20 Performance:     System Load: 1.46 (1 min ago) 1.73 (5 min ago) 1.77 (15 min ago)     Nominal I/O speed: 4.54 MB/s     File system: 21.74 seconds     Write speed: 273 MB/s     Read speed: 1635 MB/s CPU Usage Snapshot:     Type Overall     System: 2 %     User: 3 %     Idle: 94 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     Other processes 16.79 % (?)     EtreCheck 5.63 % (App Store)     Dropbox 0.24 % (Dropbox, Inc.)     Time Machine Backup Scheduler 0.21 % (App Store)     loginwindow 0.15 % (Apple) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     EtreCheck 631 MB (App Store)     Dropbox 344 MB (Dropbox, Inc.)     App Store 268 MB (Apple)     photoanalysisd 122 MB (Apple)     assistant_service 107 MB (Apple) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     Dropbox 150 KB / 231 KB (Dropbox, Inc.)     Other processes 156 KB / 137 KB (?)     SystemUIServer 0 B / 64 B (Apple)     spindump_agent 0 B / 0 B (Apple)     mdworker_shared 0 B / 0 B (Apple) Virtual Memory Information:     Physical RAM: 8 GB     Free RAM: 25 MB     Used RAM: 4.86 GB     Cached files: 3.12 GB     Available RAM: 3.14 GB     Swap Used: 0 B Software Installs (past 30 days):     Install Date Name (Version)     2020-03-08 Affinity Photo (1.8.1)     2020-03-12 Adobe Flash Player     2020-03-26 ScanSnap Online Update     2020-04-02 XProtectPlistConfigData (2117)     2020-04-02 MRTConfigData (1.58)     2020-04-06 EtreCheck (5.5.3) Clean up:     ~/Library/LaunchAgents/com.aviatainc.powerengage.helper.FUJ1.plist         /Applications/ScanSnap/Sub/Fujitsu Registration.app/Contents/Library/LoginItems/EngageLauncher.app/Contents/MacOS/EngageLauncher         Executable not found     /Library/LaunchDaemons/com.attotech.iscsid.plist         /usr/sbin/xtendsan/iscsid         Executable not found     ~/Library/LaunchAgents/ProtonMail Bridge.plist         /Applications/ProtonMail Bridge.app/Contents/MacOS/ProtonMail Bridge         Executable not found Diagnostics Information (past 7-30 days):     Directory /Library/Logs/DiagnosticReports is not accessible.     Enable Full Drive Access to see more information. End of report