EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-18 16:30:43 Download EtreCheckPro from https://etrecheck.com Runtime: 2:55 Performance: Excellent Problem: Other problem Description: Built-in camera not recognized, not functioning, Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (15-inch, 2016) MacBook Pro Model: MacBookPro13,3 2.9 GHz Quad-Core Intel Core i7 (i7-6920HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 545 Video Information: Intel HD Graphics 530 - VRAM: 1536 MB Color LCD (built-in) 3360 x 2100 AMD Radeon Pro 460 - VRAM: 4 GB Drives: disk0 - APPLE SSD SM2048L 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.94 TB disk1 [APFS Virtual drive] 1.94 TB (Shared by 6 volumes) disk1s1 - K****************** - Data (APFS) [APFS Virtual drive] (Shared - 994.17 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 515 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s5s1 - K****************o (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) disk0s3 - B******P 62.80 GB (34.48 GB used) Mounted Volumes: disk0s3 - B******P 62.80 GB (34.48 GB used, 28.32 GB free) Mount point: /Volumes/B******P disk1s1 - K****************** - Data [APFS Virtual drive] 1.94 TB (Shared - 994.17 GB used, 934.37 GB available, 925.97 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1.94 TB (Shared - 515 MB used, 925.97 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.94 TB (Shared - 1.07 GB used, 925.97 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - K****************o [APFS Snapshot] 1.94 TB (Shared - 15.35 GB used, 934.37 GB available, 925.97 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1.94 TB (Shared - 3 MB used, 925.97 GB free) APFS Mount point: /System/Volumes/Update Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en8: Display Ethernet Interface en13: Thunderbolt Ethernet Interface en14: Belkin USB-C LAN Interface fw0: Display FireWire Interface en7: iPhone Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled Remote login: Enabled System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: Less than an hour Notifications: EtreCheckPro.app 3 notifications FrontendAgent.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Screen sharing: Enabled Remote login: Enabled Unsigned Files: Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/Perian.prefPane Kernel Extensions: /Library/Extensions [Not Loaded] EPSONProjectorAudio.kext - com.epson.driver.EPSONProjectorAudio (EPSON, 1.40 - SDK 10.6) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.3.4) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (3.3.3 - SDK 10.8) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (Hewlett Packard, 4.2.4 - SDK 10.8) [Not Loaded] HuaweiDataCardDriver.kext - com.huawei.driver.HuaweiDataCardDriver (4.25.09.00) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] IOMissingSyncMassStorage.kext - com.markspace.iokit.IOMissingSyncMassStorage (6.0.4) [Not Loaded] Missing Sync Classic Seize.kext - com.markspace.missingsync.palmos.classicseize (1.0.0) [Not Loaded] HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2.1) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.69.0 - SDK 10.6) Startup Items: HWNetMgr Path: /Library/StartupItems/HWNetMgr MissingSyncMounting Path: /Library/StartupItems/MissingSyncMounting HWPortDetect Path: /Library/StartupItems/HWPortDetect StartOuc Path: /Library/StartupItems/StartOuc System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 187 Apple tasks [Running] 132 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 184 Apple tasks [Running] 143 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-01-27) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-01-27) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-01-27) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-12-07) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-12) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-01-27) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-05) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-01-28) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-12-07) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-12) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-12) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-10-14) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-27) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-05-12) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-05-12) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-05-17) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] AlarmClockHelper (App Store - installed 2017-03-30) Modern Login Item /Applications/Alarm Clock.app/Contents/Library/LoginItems/AlarmClockHelper.app [Not Loaded] ClassicWeather (App Store - installed 2021-04-03) Modern Login Item /Applications/ClassicWeather.app/Contents/Library/LoginItems/CW LaunchHelperApp.app [Running] Dropbox (Dropbox, Inc. - installed 2021-05-12) Application /Applications/Dropbox.app [Running] Google Chrome (Google, Inc. - installed 2021-05-10) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-12) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-12) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-05-14) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-02-09) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2017-07-09) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-17) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-05-17) iPhotoPhotocast: 7.0 (Apple - installed 2017-03-30) RealPlayer Plugin: (?) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-02-25) Safari Extensions: Webex Meetings (Cisco - installed 2021-04-06) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2015-12-28) Perian (? - installed 2011-07-23) Backup: Time Machine information not available without Full Drive Access. 5 local snapshots Oldest local snapshot: 2021-05-17 17:20:16 Last local snapshot: 2021-05-18 11:02:08 Performance: System Load: 2.91 (1 min ago) 3.87 (5 min ago) 3.11 (15 min ago) Nominal I/O speed: 0.22 MB/s File system: 20.56 seconds Write speed: 2266 MB/s Read speed: 2732 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 16 % Idle: 82 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) trustd (4) 99.20 % (Apple) EtreCheckPro 15.22 % (Etresoft, Inc.) kernel_task 7.82 % (Apple) WindowServer 5.92 % (Apple) Google Chrome Helper (Renderer) (23) 5.90 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (23) 2.30 GB (Google, Inc.) EtreCheckPro 603 MB (Etresoft, Inc.) Dropbox (3) 361 MB (Dropbox, Inc.) Google Chrome 242 MB (Google, Inc.) Dropbox Web Helper (3) 238 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 254 KB / 76 KB (Apple) Dropbox 26 KB / 167 KB (Dropbox, Inc.) biometrickitd 64 KB / 112 KB (Apple) apsd 7 KB / 22 KB (Apple) CalendarAgent 20 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) trustd (4) 49 (Apple) UserEventAgent (2) 7 (Apple) WindowServer 3 (Apple) Google Chrome Helper (Renderer) (23) 3 (Google, Inc.) Messages 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 4.21 GB Used RAM: 6.87 GB Cached files: 4.92 GB Available RAM: 9.13 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-23 Pages (11.0) 2021-03-23 Numbers (11.0) 2021-03-29 Keynote (11.0) 2021-04-03 ClassicWeather (4.8.2) 2021-04-27 macOS 11.3 (11.3) 2021-05-04 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-05-04 macOS 11.3.1 (11.3.1) 2021-05-04 MRTConfigData (1.78) 2021-05-11 Microsoft OneNote (16.49.21050901) 2021-05-11 Microsoft PowerPoint (16.49.21050901) 2021-05-14 WhatsApp (2.2117.5) 2021-05-14 XProtectPlistConfigData (2146) 2021-05-14 Microsoft AutoUpdate (4.35.21050901) 2021-05-14 Microsoft Excel (16.49.21050901) 2021-05-14 Microsoft Word (16.49.21050901) 2021-05-15 Zoom (5.6.4.765) 2021-05-17 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) Diagnostics Information (past 7-30 days): 2021-05-18 16:24:35 trustd - High CPU Use (2 times) Executable: /usr/libexec/trustd 2021-05-18 11:03:50 mdsync - High CPU Use (21 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2021-05-18 10:23:50 MTLCompilerService - High CPU Use Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService 2021-05-17 22:49:57 Google Earth Pro.app - Hang Executable: /Applications/Google Earth Pro.app 2021-05-16 14:19:46 assistantd - Crash Executable: /System/Library/PrivateFrameworks/AssistantServices.framework/Versions/A/Support/assistantd Details: objc_msgSend() selector name: __getValue:forKey: dyld3 mode 2021-05-15 13:20:41 syspolicyd - High CPU Use Executable: /usr/libexec/syspolicyd End of report