EtreCheckPro version: 6.8.9 (68074) Report generated: 2025-03-30 19:09:58 Download EtreCheckPro from https://etrecheck.com Runtime: 4:19 Performance: Good Problem: Computer is restarting Description: It restarted the computer when I was on Firefox web browser viewing th e doppler radar on the website. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Kernel boot arguments - This computer has custom kernel boot arguments. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - S********** - Data (APFS) [APFS Virtual drive] (783.10 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - S********D (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - VM (APFS) [APFS VM] (1 MB used) disk2s6 - Update (APFS) (5 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 2% used, 25.40 TB written, 100% health, 505 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - S********** - Data (APFS) [APFS Virtual drive] (783.10 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - S********D (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - VM (APFS) [APFS VM] (1 MB used) disk2s6 - Update (APFS) (5 MB used) Mounted Volumes: disk2s1 - S********** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 783.10 GB Shared values Size: 1.03 TB Free: 227.45 GB Available: 248.77 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.11 GB Shared values Size: 1.03 TB Free: 227.45 GB disk2s4s1 - S********D [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 1.03 TB Free: 227.45 GB Available: 248.77 GB disk2s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1 MB Shared values Size: 1.03 TB Free: 227.45 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 5 MB Shared values Size: 1.03 TB Free: 227.45 GB USB: USB 3.0 bus USB 2.0 Hub Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Canon - G3060 series USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en7: iPhone System Software: macOS Ventura 13.7.4 (22H420) Installed 2025-02-18 Time since boot: Less than an hour Boot args: keepsyms=1 debug=0x100 ipc_control_port_options=0 -nokcmismatchpanic Notifications: EtreCheckPro.app 2 notifications Safari.app 53 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 2 Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.4.3) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 201 Apple tasks [Running] 150 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 231 Apple tasks [Running] 145 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-04) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-04) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-01-16) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2025-02-19) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Not Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2024-10-01) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2024-11-17) Executable: /Library/PrivilegedHelperTools/com.crystalidea.macsfancontrol.smcwrite [Not Loaded] com.ea.app.backgroundservice.plist (EA Swiss Sarl - installed 2025-02-24) Executable: /Applications/EA app.app/Contents/Applications/EABackgroundService.app/Contents/MacOS/EABackgroundService [Running] com.gmathews.volta.helper.plist (Gary Mathews - installed 2025-02-04) Executable: /Library/PrivilegedHelperTools/com.gmathews.volta.helper [Not Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-10-17) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-03-22) [Other] com.malwarebytes.mbam.rtprotection.daemon.plist (Not signed - installed 2025-03-26) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i Malwarebytes-Mac-5.12.0.2214.pkg Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2025-03-25) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-01-16) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-02-20) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-03-22) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-03-22) [Not Loaded] org.cindori.SenseiMonitor.plist (Oskar Groth - installed 2021-01-03) Executable: /Library/Application Support/Sensei/Sensei Monitor.app/Contents/MacOS/Sensei Monitor User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-02-19) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Not Loaded] com.ea.app.backgroundAgent.plist (EA Swiss Sarl - installed 2025-02-24) Executable: /Applications/EA app.app/Contents/Applications/EABackgroundAgent.app/Contents/MacOS/EABackgroundAgent User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2024-09-05) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] CIJSULAgent (Canon Inc. - installed 2024-03-23) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Not Loaded] CCC Dashboard (Bombich Software, Inc. - installed 2023-06-25) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Not Loaded] InTranslatorHelper (App Store - installed 2025-02-27) Modern Login Item /Applications/In Translator.app/Contents/Library/LoginItems/InTranslatorHelper.app [Not Loaded] MessengerHelper (Meta Platforms, Inc. - installed 2025-02-09) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (Meta Platforms, Inc. - installed 2025-02-09) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2023-03-18) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] weatherbugosxhelper (App Store - installed 2017-09-15) Modern Login Item /Applications/WeatherBug.app/Contents/Library/LoginItems/weatherbugosxhelper.app [Not Loaded] ntouchMacHelper (App Store - installed 2025-02-27) Modern Login Item /Applications/ntouch.app/Contents/Library/LoginItems/ntouchMacHelper.app Applications: 553 Apple apps 216 3rd party apps 104 x86-only apps 2 unsigned apps App Extensions: Finder sync extensions: [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Safari extensions: [Loaded] In Translator Extension - /Applications/In Translator.app [Loaded] Sorenson Internet Dial - /Applications/ntouch.app [Loaded] One Click Translate for Safari Extension - /Applications/One Click Translate for Safari.app QuickLook Previews: [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2025-01-16) Backup: Time Machine Not Configured! 19 local snapshots Oldest local snapshot: 2025-03-29 20:03:59 Last local snapshot: 2025-03-30 18:17:54 3rd party backup: Carbon Copy Cloner Performance: System Load: 4.15 (1 min ago) 2.33 (5 min ago) 0.99 (15 min ago) Nominal I/O usage: 21.51 MB/s File system: 27.21 seconds Write speed: 808 MB/s Read speed: 1456 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker_shared (21) 20.16 % (Apple) EtreCheckPro 13.92 % (Etresoft, Inc.) mdbulkimport 7.96 % (Apple) WindowServer 4.86 % (Apple) kernel_task 3.70 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 787 MB (Etresoft, Inc.) Creative Cloud UI Helper (Renderer) 621 MB (Adobe Inc.) mdworker_shared (31) 311 MB (Apple) Adobe Desktop Service 140 MB (Adobe Inc.) Finder 107 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 238 KB / 60 KB (Apple) assistantd 9 KB / 169 KB (Apple) commerce 37 KB / 4 KB (Apple) apsd 5 KB / 27 KB (Apple) rapportd 7 KB / 17 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) mdworker_shared (16) 2 (Not signed) mds_stores 1 (Apple) mds 1 (Apple) mdworker_shared (31) 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 9.36 GB Used RAM: 3.53 GB Cached files: 3.11 GB Available RAM: 12.47 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-01-30 XProtectPlistConfigData (5286) - Software update 2025-01-31 Safari (18.3) - Software update 2025-01-31 macOS 13.7.3 (13.7.3) - Software update 2025-02-04 In Translator (2.18) - App Store 2025-02-06 XProtectPlistConfigData (5287) - Software update 2025-02-18 macOS 13.7.4 (13.7.4) - Software update 2025-02-26 XProtectPlistConfigData (5288) - Software update 2025-02-27 In Translator (2.18.1) - App Store 2025-02-27 ntouch (9.4.4) - App Store 2025-03-04 ShutterCount (6.7.1) - App Store 2025-03-04 XProtectPayloads (151) - Software update 2025-03-04 XProtectPlistConfigData (5289) - Software update 2025-03-12 XProtectPlistConfigData (5290) - Software update 2025-03-16 Duplicate File Finder (8.4.1) - App Store 2025-03-16 Safari (18.3.1) - Software update 2025-03-24 Mobile Device (1.0.0.0) - Software update 2025-03-24 AmorphousDiskMark (4.0.1) - App Store 2025-03-25 XProtectPlistConfigData (5291) - Software update 2025-03-25 Adobe Acrobat (Continuous) (25.001.20432) - Installer 2025-03-26 Malwarebytes for Mac (1.0) - Installer Clean up: /Library/LaunchDaemons/com.malwarebytes.mbam.rtprotection.daemon.plist /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon Executable not found Diagnostics Information (past 60 days): 2025-03-30 18:25:00 bluetoothd Crash (8 times) First occurrence: 2025-03-24 00:15:04 Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2025-03-30 18:11:55 Kernel Panic Details: panic(cpu 2 caller 0xffffff8007bb1313): Kernel trap at 0xffffff7f9d622 935, type 13=general protection, registers: Panicked task 0xffffff9579951698: 3 threads: pid 106: systemstats 2025-03-30 06:11:25 IMDPersistenceAgent Crash (2 times) First occurrence: 2025-03-30 06:11:24 Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent 2025-03-29 20:03:19 mdworker_shared Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker_shared 2025-03-29 19:24:35 Firefox.app Hang Executable: /Applications/Firefox.app 2025-03-29 01:13:50 com.apple.WebKit.WebContent High CPU Use (18 times) First occurrence: 2025-03-23 22:40:17 Details: Safari 2025-03-28 09:57:46 News Crash Executable: /System/Applications/News.app 2025-03-27 03:02:03 signpost_reporter High CPU Use (2 times) First occurrence: 2025-03-26 03:02:00 Executable: /usr/libexec/signpost_reporter End of report