EtreCheck version: 5.5.4 (5106) Report generated: 2020-04-14 18:50:14 Download EtreCheck from https://etrecheck.com Runtime: 2:48 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Mac OS VPN connection credentials requested when non is configured Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Insufficient permissions - EtreCheck running under a standard user. Diagnostic information may not be available. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: Mac mini (Late 2014) Mac mini Model: Macmini7,1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris - VRAM: 1536 MB IPS235 1920 x 1080 Drives: disk0 - APPLE HD D HTS541010A9E66 1.00 TB External USB USB disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - E********D (Journaled HFS+) 999.35 GB (505.57 GB used) disk1 - WDC WDS 100T2B0A-00S 1.00 TB External USB USB disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 - Macintosh HD (Journaled HFS+) 999.86 GB (629.22 GB used) disk2 - WD My Passport 071D 1.00 TB External FireWire Up to 800 Mb/sec disk2s1 [Partition Map] 32 KB disk2s2 29 KB disk2s3 29 KB disk2s4 29 KB disk2s5 29 KB disk2s6 262 KB disk2s7 262 KB disk2s8 262 KB disk2s10 - T*********l (Journaled HFS+) 1.00 TB (873.91 GB used) Mounted Volumes: disk0s2 - E********D 999.35 GB (505.57 GB used, 493.77 GB free) Journaled HFS+ Mount point: /Volumes/E********D Owners enabled: No disk1s2 - Macintosh HD 999.86 GB (629.22 GB used, 370.38 GB free) Journaled HFS+ Mount point: / disk2s10 - T*********l 1.00 TB (873.91 GB used, 126.13 GB free) Journaled HFS+ Mount point: /Volumes/T*********l Network: Interface en1: AirPort 802.11 a/b/g/n/ac Interface en0: Ethernet Interface Bluetooth-Modem: Bluetooth Interface fw0: Thunderbolt FireWire Interface en5: iPhone Interface fw1: Display FireWire Interface en4: Display Ethernet Interface en8: Bluetooth PAN File sharing: Enabled System Software: macOS Sierra 10.12.6 (16G2136) Time since boot: About 9 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, Avast, and Malwarebytes File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer 8/TeamViewer.app/Contents/Resources/TeamViewer_Service Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist Executable: /Library/Application Support/BlackBerry/RimAlbumArtDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/cn.com.zte.PPPMonitor.plist Executable: /Library/Application Support/ZTE/ZTEPPPMonitord Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer 8/TeamViewer.app/Contents/MacOS/TeamViewer --agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.vmware.launchd.vmware.plist Executable: /Library/Application Support/VMware Fusion/boot.sh --start Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer 8/TeamViewer.app/Contents/Resources/TeamViewer_Desktop --agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/PT.updd.plist Executable: /Library/PrivilegedHelperTools/PT.updd Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist Executable: /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resources/gconsync --sync com.google.ContactSync --periodic Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/SiteAdvisor.plugin Plugin: /Library/Internet Plug-Ins/npTGEQPlugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SpeedDownload Browser Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Preference Pane: /Library/PreferencePanes/Flash Player.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 48 32-bit Applications: 119 32-bit apps Kernel Extensions: /Applications/Avast.app AvastFileShield.kext (4.0.0 - SDK 10.12) AvastPacketForwarder.kext (2.1 - SDK 10.12) /Applications/Utilities/DiskWarrior/DiskWarrior.app DiskWarriorPreview.kext (4.1) /Library/Application Support/Roxio TDIXController.kext (1.4) /System/Library/Extensions Soundflower.kext (1.5.1) ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.1) ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.1) LJACDDriver.kext (1.0.0d1) LJACDDriver64.kext (1.0.1) HotSync Classic Seize.kext (3.2.1) RIMBBUSB.kext (0.0.74) RIMBBVSP.kext (0.0.74) LJAUSBModemCDC.kext (1.0.0) LJAUSBModemCDC64.kext (4.0.2) LJAUSBModemData.kext (1.0.0) LJAUSBModemData64.kext (4.0.2) IODVDImage.kext (1.0.1.1) System Launch Agents: [Not Loaded] 13 Apple tasks [Loaded] 166 Apple tasks [Running] 105 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 167 Apple tasks [Running] 105 Apple tasks [Killed] 3 Apple tasks [Other] 3 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2020-04-14) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2020-02-11) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Running] com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2012-07-17) [Not Loaded] com.teamviewer.teamviewer.plist (? 971d04dd - installed 2013-06-30) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? 1e19f1b2 - installed 2013-06-30) Launch Daemons: [Running] PT.updd.plist (? 0 - installed 2019-07-29) [Running] cn.com.zte.PPPMonitor.plist (? c41ed94e - installed 2009-10-31) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2015-10-15) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2020-04-14) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2020-04-14) [Loaded] com.avast.init.plist (? fe750b9b - installed 2020-02-11) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2020-02-11) [Loaded] com.avast.update.plist (? f4a2548f - installed 2020-02-11) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-07-08) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Not Loaded] com.teamviewer.teamviewer_service.plist (? bdca6604 - installed 2013-06-30) [Other] com.vmware.launchd.vmware.plist (? 40d1be26 - installed 2008-11-12) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2014-02-26) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2016-12-31) [Loaded] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2008-12-16) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2015-07-02) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Loaded] com.google.GoogleContactSyncAgent.plist (? 0 - installed 2014-11-29) [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-21) User Login Items: [Loaded] LoginHelper (FIPLAB Ltd - installed 2019-11-17) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Loaded] NordVPNLauncher (App Store - installed 2020-04-14) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] Red Hot Timer Help (App Store - installed 2019-05-30) Modern Login Item /Applications/Red Hot Timer.app/Contents/Library/LoginItems/Red Hot Timer Help.app [Not Loaded] Slack Login Helper (App Store - installed 2020-04-14) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2019-11-21) Modern Login Item /Applications/Utilities/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-04-14) Modern Login Item /Applications/WhatsApp.localized/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] YTD Helper (Greentree Applications SRL - installed 2017-01-18) Modern Login Item ~/Applications/YTD.app/Contents/Library/LoginItems/YTD Helper.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.4.4.2 (? - installed 2012-10-03) SiteAdvisor: 2.0 (? - installed 2013-10-09) npTGEQPlugin: 7.5 (? - installed 2009-11-17) AdobePDFViewerNPAPI: 15.017.20053 (? - installed 2016-08-03) AdobePDFViewer: 9.5.5 (? - installed 2017-01-03) SpeedDownload Browser Plugin: 1.7.6 (? - installed 2009-11-11) SharePointBrowserPlugin: 14.7.5 (? - installed 2017-06-13) RealPlayer Plugin: (?) Silverlight: 5.1.30514.0 (? - installed 2014-09-24) DirectorShockwave: 11.0.3r470 (? - installed 2008-11-04) iPhotoPhotocast: 7.0 (Apple - installed 2012-04-25) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 5.0.5 (Apple - installed 2019-10-24) iSightAudio: 7.7.3 (Apple - installed 2019-10-24) AirPlay: 2.0 (Apple - installed 2019-10-24) AppleAVBAudio: 506.1 (Apple - installed 2019-10-24) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-10-24) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (? - installed 2015-10-15) Flip4Mac WMV (? - installed 2012-05-16) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 2.09 (1 min ago) 2.09 (5 min ago) 1.96 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 29.70 seconds Write speed: 202 MB/s Read speed: 371 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 26 % Idle: 63 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 113.01 % (?) trustd 16.62 % (Apple) EtreCheck 9.99 % (App Store) Google Chrome 6.27 % (Google, Inc.) lsd 1.15 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 527 MB (App Store) Google Chrome 360 MB (Google, Inc.) Backup and Sync 207 MB (Google, Inc.) LINE 161 MB (App Store) Finder 125 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 7 MB / 192 KB (?) LINE 4 KB / 2 KB (App Store) Avast 3 KB / 1 KB (AVAST Software a.s.) SystemUIServer 0 B / 128 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 18 MB Used RAM: 5.74 GB Cached files: 2.24 GB Available RAM: 2.26 GB Swap Used: 71 MB Software Installs (past 30 days): Install Date Name (Version) 2020-03-19 Adobe Acrobat Reader DC (20.006.20042) 2020-03-25 World of Tanks Blitz (6.9.0) 2020-03-26 Slack (4.4.1) 2020-04-03 MRTConfigData (1.58) 2020-04-09 XProtectPlistConfigData (2118) 2020-04-14 AvastHUB 2020-04-14 EtreCheck (5.5.4) 2020-04-14 WhatsApp (0.4.2089) 2020-04-14 NordVPN IKE (5.5.3) Clean up: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer 8/TeamViewer.app/Contents/Resources/TeamViewer_Service Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer 8/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer 8/TeamViewer.app/Contents/Resources/TeamViewer_Desktop Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. Run as an administrator account to see more information. End of report