EtreCheckPro version: 6.8.10 (68078) Report generated: 2025-05-27 11:30:54 Download EtreCheckPro from https://etrecheck.com Runtime: 2:40 Performance: Excellent Problem: Other problem Description: desktop icons randomly disappear Major Issues: Anything that appears on this list needs immediate attention. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2020) Status: Supported iMac Model: iMac20,2 3.6 GHz 10-Core Intel Core i9 (i9-10910) CPU: 10-core 64 GB RAM - Upgradeable Video Information: AMD Radeon Pro 5700 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP2048N 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express S.M.A.R.T. Details: 3% used, 103.09 TB written, 100% health, 97 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 2.00 TB disk1 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (9.35 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (1.03 TB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.59 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.15 GB used) disk1s5 - VM (APFS) [APFS VM] (20 KB used) disk1s6 - Update (APFS) (13 MB used) disk2 - Samsung PSSD T7 2.00 TB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - E*********************M (Journaled HFS+) 500.00 GB (324.95 GB used) disk2s3 - E***************************B (Journaled HFS+) 1.50 TB (297.94 GB used) disk3 - Samsung PSSD T7 2.00 TB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk3s1 - G***********R (MS-DOS FAT12) 2.00 TB disk4 - Samsung PSSD T7 2.00 TB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 2.00 TB disk7 [APFS Virtual drive] 2.00 TB disk7s2 - E******************e (APFS) (374.05 GB used) disk5 - Samsung PSSD T7 2.00 TB (Solid State - TRIM: No) External USB Up to 10 Gb/s USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 [APFS Container] 2.00 TB disk6 [APFS Virtual drive] 2.00 TB (Shared by 4 volumes) disk6s1 - E**************T (APFS) (400.95 GB used) disk6s2 - Preboot (APFS) [APFS Preboot] (20 KB used) disk6s3 - Recovery (APFS) [Recovery] (20 KB used) disk6s4 - VM (APFS) [APFS VM] (20 KB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.35 GB Shared values Size: 2.00 TB Free: 960.86 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 1.03 TB Shared values Size: 2.00 TB Free: 960.86 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.59 GB Shared values Size: 2.00 TB Free: 960.86 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 2.00 TB Free: 960.86 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 13 MB Shared values Size: 2.00 TB Free: 960.86 GB disk2s2 - E*********************M Filesystem: Journaled HFS+ Mount point: /Volumes/E*********************M Owners enabled: No Used: 324.95 GB Size: 500.00 GB Free: 175.05 GB disk2s3 - E***************************B Filesystem: Journaled HFS+ Mount point: /Volumes/E***************************B Owners enabled: No Used: 297.94 GB Size: 1.50 TB Free: 1.20 TB disk3s1 - G***********R Filesystem: MS-DOS FAT12 Mount point: /Volumes/G***********R Size: 2.00 TB disk6s1 - E**************T Filesystem: APFS Mount point: /Volumes/E**************T Used: 400.95 GB Shared values Size: 2.00 TB Free: 1.60 TB Available: 1.62 TB disk7s2 - E******************e Filesystem: APFS Mount point: /Volumes/E******************e Used: 374.05 GB Shared values Size: 2.00 TB Free: 1.63 TB USB: USB 3.1 bus GenesysLogic - USB3.2 Hub Samsung - PSSD T7 Samsung - PSSD T7 Samsung - PSSD T7 Samsung - PSSD T7 USB 3.1 bus GenesysLogic - USB2.1 Hub T2Bus Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.7.6 (22H625) Installed 2025-05-14 Time since boot: About a day Notifications: SuperDuper!.app one notification WhatsApp.app 5 notifications iMazing Mini.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Security Updates: Disabled Antivirus software: None! Unsigned Files: Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Apps: 1 System Extensions: [Not Loaded] DuckDuckGo VPN Network Extension - version 1.134.0 (Duck Duck Go, Inc. - installed 2025-04-20) Application: /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo VPN.app - version 1.134.0 (Duck Duck Go, Inc. - installed 2025-04-20) Description: DuckDuckGo VPN Kernel Extensions: /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (18.3.2 53621 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (18.3.2 53621 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (18.3.2 53621 - SDK 10.9) [Loaded] prl_vnic.kext - com.parallels.kext.vnic (18.3.2 53621 - SDK 10.9) /Library/Extensions [Not Loaded] hp_io_printerclassdriver_enabler.kext - com.hp.hpio.hp-io-printerclassdriver-enabler (19.29.0 - SDK 10.13) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.5 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (4.3.0 - SDK 10.10) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 175 Apple tasks [Running] 175 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 174 Apple tasks [Running] 205 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-02-20) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-02-20) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-10-28) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-22) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-22) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-02-20) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-04-22) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Running] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2025-04-17) Executable: /Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini [Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-04-08) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.dropbox.dropboxmacupdate.agent.plist (Not signed - installed 2025-03-07) [Not Loaded] com.dropbox.dropboxmacupdate.xpcservice.plist (Not signed - installed 2025-03-07) [Not Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Not Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2025-05-26) Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor [Running] com.hp.productresearch.plist (HP Inc. - installed 2025-05-26) Executable: /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research [Loaded] com.shirtpocket.backupbytime.plist (Bruce Lacey - installed 2025-05-21) Executable: /Applications/SuperDuper!.app/Contents/Helpers/sdbackupbytime [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2018-06-28) Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent User Login Items: [Loaded] AdGuard Login Helper (App Store - installed 2025-05-14) Modern Login Item /Applications/AdGuard for Safari.app/Contents/Library/LoginItems/AdGuard Login Helper.app [Running] Dropbox (Dropbox, Inc. - installed 2025-05-16) Application /Applications/Dropbox.app [Not Loaded] DuckDuckGo Notifications (Duck Duck Go, Inc. - installed 2025-04-20) Modern Login Item /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo Notifications.app [Not Loaded] DuckDuckGo Personal Information Removal (Duck Duck Go, Inc. - installed 2025-04-20) Modern Login Item /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo Personal Information Removal.app [Not Loaded] DuckDuckGo VPN (Duck Duck Go, Inc. - installed 2025-04-20) Modern Login Item /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo VPN.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2025-05-23) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Loaded] Skype (Skype Communications S.a.r.l - installed 2025-04-05) Application /Applications/Skype.app [Loaded] Smallpdf (Smallpdf GmbH - installed 2019-09-24) Application /Applications/Smallpdf.app [Running] HP Device Monitor (HP Inc. - installed 2021-04-21) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2018-09-26) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2018-09-26) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app [Loaded] FaceTime (Apple - installed 2025-05-02) Application /System/Applications/FaceTime.app [Running] Mail (Apple - installed 2025-05-02) Application /System/Applications/Mail.app [Running] Messages (Apple - installed 2025-05-02) Application /System/Applications/Messages.app Applications: 546 Apple apps 152 3rd party apps 32 x86-only apps One unsigned app App Extensions: Safari extensions: [Loaded] "Open In" button for Internet Explorer - /Applications/Parallels Desktop.app [Loaded] AdGuard for Safari - /Applications/AdGuard for Safari.app Plugins: [Loaded] Intents - /Applications/WhatsApp.app [Loaded] Parallels VMs - /Applications/Parallels Desktop.app Notification providers: [Not Loaded] ServiceExtension - /Applications/WhatsApp.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Not Loaded] Send with Windows Email App - /Applications/Parallels Desktop.app Finder sync extensions: [Not Loaded] Dropbox Finder Extension - /Applications/Dropbox.app Ad-blockers: [Loaded] AdGuard Privacy - /Applications/AdGuard for Safari.app [Loaded] AdGuard Custom - /Applications/AdGuard for Safari.app [Loaded] AdGuard Social - /Applications/AdGuard for Safari.app [Loaded] AdGuard Other - /Applications/AdGuard for Safari.app [Loaded] AdGuard Security - /Applications/AdGuard for Safari.app [Loaded] AdGuard General - /Applications/AdGuard for Safari.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Desktop/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): Parallels Toolbox - /Applications/Parallels Toolbox.app com.apple.application-bundle *.app DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps ParallelsQL - /Applications/Parallels Desktop.app com.parallels.vm.vmpackage.packed *.pvmp com.parallels.vm.vmpackage *.pvm com.parallels.vm.macvmpackage *.macvm com.vmware.foreign.pvm com.parallels.vm.vmpackage.compressed *.pvmz ExeQL - /Applications/Parallels Desktop.app com.microsoft.windows-executable *.exe User Internet Plug-ins: GlancePlugIn: 4.2.0 (Glance Networks, Inc. - installed 2025-04-28) Audio Plug-ins: MSTeamsAudioDevice: 2024.45.00.6 (Microsoft Corporation - installed 2024-10-28) Backup: Time Machine information is limited without Full Disk Access Destinations: E******************e [Local] (Last used) 24 local snapshots Oldest local snapshot: 2025-05-26 11:56:57 Last local snapshot: 2025-05-27 11:17:09 One other local snapshot 3rd party backup: Super Duper! Performance: System Load: 1.29 (1 min ago) 1.05 (5 min ago) 1.12 (15 min ago) Nominal I/O usage: 0.01 MB/s File system: 14.35 seconds Write speed: 2091 MB/s Read speed: 2799 MB/s CPU Usage Snapshot: Type Overall System: 0 % User: 1 % Idle: 98 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.38 % (Etresoft, Inc.) WindowServer 11.86 % (Apple) com.apple.WebKit.WebContent (45) 4.24 % (Apple) Safari 2.34 % (Apple) kernel_task 2.23 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (45) 18.83 GB (Apple) iMazing Mini 2.36 GB (DigiDNA SARL) photolibraryd 1.41 GB (Apple) EtreCheckPro 1.36 GB (Etresoft, Inc.) Safari 884 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 31 MB / 4 MB (Apple) corespeechd 3 KB / 15 MB (Apple) com.apple.WebKit.Networking 14 MB / 145 KB (Apple) apsd 1 MB / 2 MB (Apple) remoted 798 KB / 1 MB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) com.apple.WebKit.GPU 1 (Apple) launchd 1 (Apple) WhatsApp 0 (WhatsApp Inc.) bluetoothd 0 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 9.89 GB Used RAM: 40.50 GB Cached files: 13.61 GB Available RAM: 23.50 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-04-05 Safari (18.4) - Software update 2025-04-05 macOS 13.7.5 (13.7.5) - Software update 2025-04-05 Microsoft Teams (25060.203.3471.5023) - Installer 2025-04-05 Microsoft AutoUpdate (4.79.25033028) - Installer 2025-04-09 Microsoft Teams (25072.1704.3539.4369) - Installer 2025-04-18 Microsoft Teams (25079.2107.3576.1611) - Installer 2025-04-22 HP Smart (18.6.1) - App Store 2025-04-22 Microsoft AutoUpdate (4.79.25033028) - Installer 2025-04-22 Microsoft Teams (25079.2107.3576.1611) - Installer 2025-04-25 Mahjong Solitaire Epic (2.8.7) - App Store 2025-04-27 SuperDuper! (135) - Installer 2025-04-29 Mahjong Solitaire Epic (2.8.8) - App Store 2025-05-03 Microsoft Teams (25093.2105.3614.8220) - Installer 2025-05-04 Microsoft Teams (25093.2105.3614.8220) - Installer 2025-05-14 AdGuard for Safari (1.11.22) - App Store 2025-05-14 Safari (18.5) - Software update 2025-05-14 macOS 13.7.6 (13.7.6) - Software update 2025-05-16 Microsoft Teams (25107.1606.3643.3915) - Installer 2025-05-23 HP Smart (18.10.1) - App Store Diagnostics Information (past 60 days): 2025-05-27 09:58:23 signpost_reporter High CPU Use (3 times) First occurrence: 2025-05-21 09:23:51 Executable: /usr/libexec/signpost_reporter 2025-05-27 03:15:58 knowledge-agent High CPU Use (2 times) First occurrence: 2025-05-26 07:58:03 Executable: /usr/libexec/knowledge-agent 2025-05-26 15:37:42 intelligenceplatformd High CPU Use Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd 2025-05-26 08:49:20 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2025-05-26 08:11:35 photolibraryd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2025-05-24 09:59:15 WhatsApp Crash (2 times) First occurrence: 2025-05-24 09:59:09 Executable: /Applications/WhatsApp.app End of report