EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-08-09 21:40:59 Download EtreCheckPro from https://etrecheck.com Runtime: 2:59 Performance: Excellent Problem: Computer is restarting Description: Monterey 12.6.8 crashing MacBook Pro (early 2015) Every time I try and update to macOS Monterey 12.6.8 my MacBook crashe s. Iâ ve done all the Diagnostics (all ok), restart in Recovery (First Aid all ok) but whenever I try and update to 12.6.8 - my MacBook crash es / rainbow wheel of death shows up / screen goes black. Then either takes an age to restart, or I have to force a restart. Even trying to back up, crashes my MacBook. Anything longer than abou t 10 mins of MacBook being on, it hangs and crashes. Iâ m at my whitsend, backing up all docs manually onto an external hard drive in case I have to wipe everything and start again, but is this happening for others? My current macOS on â About This Macâ already says 12.6.8 so not sure w hy itâ s wanting to update with a 11.5GB downloadâ ¦! HELP. Pleases and thank yous! Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Failing hard drive - This computer has a hard drive that appears to be failing. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Runaway user process - A user process is using a large percentage of your CPU. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) Status: Vintage MacBook Pro Model: MacBookPro12,1 3.1 GHz Dual-Core Intel Core i7 (i7-5557U) CPU: 2-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 Battery: Health = Service Battery - Cycle count = 1549 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 999.69 GB disk1 [APFS Virtual drive] 999.69 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (743.80 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.28 GB used) disk1s3 - Recovery (APFS) [Recovery] (2.24 GB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (23 MB used) disk0s3 655 MB Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 743.80 GB Shared values Size: 999.69 GB Free: 234.65 GB Available: 246.52 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.28 GB Shared values Size: 999.69 GB Free: 234.65 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 999.69 GB Free: 234.65 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 999.69 GB Free: 234.65 GB Available: 246.52 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 23 MB Shared values Size: 999.69 GB Free: 234.65 GB Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.8 (21G716) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist Command: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM --args -daemon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.intego.backupassistant.agent.plist Command: /Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/MacOS/BackupAssistantAgent --launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.intego.BackupAssistant.daemon.plist Executable: /Library/StartupItems/Intego Backup Assistant/BackupAssistantDaemon Details: Exact match found in the legitimate list - probably OK Apps: 1 Applications: 419 apps 55 x86-only apps 9 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] LaCieScsiType00.kext - com.LaCie.ScsiType00 (1.9.1 - SDK 10.5) [Not Loaded] UsbEthernetGadget.kext - com.tomtom.driver.UsbEthernetGadget (1.0.0d1) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 212 Apple tasks [Running] 130 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 205 Apple tasks [Running] 134 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2023-07-09) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.intego.BackupAssistant.daemon.plist (Not signed - installed 2023-07-09) Executable: /Library/StartupItems/Intego Backup Assistant/BackupAssistantDaemon [Loaded] com.lacie.LaCieDesktopManagerDaemon.plist (Not signed - installed 2023-07-09) Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-06-01) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-07-09) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.intego.backupassistant.agent.plist (Not signed - installed 2023-07-09) Command: /Library/StartupItems/Intego Backup Assistant/BackupAssistantAgent.app/Contents/MacOS/BackupAssistantAgent --launchd [Loaded] com.lacie.LaCieDesktopManagerAgent.plist (Not signed - installed 2023-07-09) Command: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM --args -daemon User Launch Agents: [Loaded] com.Box.Box-Edit.launch.plist (Box, Inc. - installed 2023-07-17) Command: /usr/bin/open -b com.Box.Box-Edit [Loaded] com.box.Box-Local-Com-Server.launch.plist (Box, Inc. - installed 2023-07-17) Command: /usr/bin/open -b com.box.Box-Local-Com-Server [Loaded] com.cisco.videoguard7.plist (Apple - installed 2023-06-22) Command: sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh [Loaded] com.cisco.videoguard7.uninstall.plist (Apple - installed 2023-06-22) Command: sh /Users/JessFleming/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh [Loaded] com.cisco.videoguard8.plist (Apple - installed 2023-06-22) Command: sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard8/VideoGuard8.bundle/Contents/Resources/setupServer.sh [Loaded] com.cisco.videoguard8.uninstall.plist (Apple - installed 2023-06-22) Command: sh /Users/JessFleming/.cisco/VideoGuard/uninstall/cisco_videoguard8/condUninstall.sh [Loaded] com.cisco.videoguard9.plist (Apple - installed 2023-06-22) Command: sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh [Loaded] com.cisco.videoguard9.uninstall.plist (Apple - installed 2023-06-22) Command: sh /Users/JessFleming/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh [Other] com.cisco.videoguardmonitor.plist (Apple - installed 2023-06-22) Command: sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2017-11-08) Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent User Login Items: [Not Loaded] HotspotShieldHelper (App Store - installed 2023-07-18) Modern Login Item /Applications/Hotspot Shield.app/Contents/Library/LoginItems/HotspotShieldHelper.app [Not Loaded] StartAtLoginHelper (App Store - installed 2023-07-18) Modern Login Item /Applications/Hotspot Shield.app/Contents/Library/LoginItems/StartAtLoginHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2023-07-09) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app App Extensions: Finder sync extensions: Box Edit Finder Extension - ~/Library/Application Support/Box/Box Edit/Box Edit.app VPNs: WireguardTunnelProvider - /Applications/Hotspot Shield.app HydraTunnelProvider - /Applications/Hotspot Shield.app Share services: Telegram - /Applications/Telegram.localized/Telegram.app Safari extensions: Box Tools - ~/Library/Application Support/Box/Box Edit/Box Local Com Server.app Backup: Time Machine information is limited without Full Disk Access Destinations: L***e [Local] (Last used) One local snapshot Oldest local snapshot: 2023-08-09 21:26:08 Last local snapshot: 2023-08-09 21:26:08 Performance: System Load: 11.02 (1 min ago) 15.55 (5 min ago) 7.84 (15 min ago) Nominal I/O usage: 5.52 MB/s File system: 21.63 seconds Write speed: 1424 MB/s Read speed: 1262 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 22 % Idle: 68 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker_shared (39) 119.73 % (Apple) com.apple.audio.SandboxHelper (11) 36.88 % (Apple) mds_stores 26.08 % (Apple) WindowServer 7.18 % (Apple) EtreCheckPro 6.76 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (9) 911 MB (Google LLC) EtreCheckPro 689 MB (Etresoft, Inc.) mdworker_shared (53) 473 MB (Apple) kernel_task 262 MB (Apple) Google Chrome 259 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 115 KB / 73 KB (Apple) trustd 59 KB / 9 KB (Apple) rapportd 16 KB / 25 KB (Apple) assistant_service 32 KB / 5 KB (Apple) apsd 6 KB / 15 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds_stores 35 (Apple) WindowServer 4 (Apple) dasd 1 (Apple) trustd (4) 0 (Apple) fseventsd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.52 GB Used RAM: 4.29 GB Cached files: 4.19 GB Available RAM: 11.71 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-06-15 Numbers (13.1) 2023-06-15 Keynote (13.1) 2023-06-15 Pages (13.1) 2023-06-17 macOS 12.6.7 (12.6.7) 2023-07-07 XProtectPlistConfigData (2169) 2023-07-18 Hotspot Shield (6.3.0) 2023-07-18 Disk Doctor (4.4) 2023-07-18 macOS Monterey (12.6.8) 2023-07-19 macOS 12.6.8 (12.6.8) 2023-07-21 XProtectPayloads (105) 2023-07-23 Safari (17.0 Seed 3) 2023-07-28 PDF Reader Pro Lite (2.9.4) 2023-08-05 Telegram (9.7.2) Diagnostics Information (past 7-30 days): 2023-08-09 21:34:50 Kernel Panic (2 times) Details: panic(cpu 2 caller 0xffffff8013f7f99f): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds Panicked task 0xffffff992a1803b0: 4 threads: pid 106: watchdogd 2023-08-07 22:53:14 Kernel Panic (4 times) Details: panic(cpu 2 caller 0xffffff801a77f99f): userspace watchdog timeout: no successful checkins from logd in 120 seconds Panicked task 0xffffff904ccfc380: 4 threads: pid 106: watchdogd 2023-08-07 22:45:23 Kernel Panic Details: panic(cpu 2 caller 0xffffff800517f938): watchdog timeout: no checkins from watchdogd in 91 seconds (63 total checkins since monitoring last enabled) Panicked task 0xffffff905aed4670: 167 threads: pid 0: kernel_task Could not recover SATA HDD after 5 attempts. Terminating. 2023-08-07 13:44:01 Kernel Panic Details: panic(cpu 2 caller 0xffffff800b97f99f): userspace watchdog timeout: no successful checkins from logd since wake Panicked task 0xffffff8b790dc6a0: 4 threads: pid 106: watchdogd 2023-08-05 22:43:50 triald High CPU Use (2 times) Executable: /usr/libexec/triald 2023-08-03 01:12:33 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report