EtreCheckPro version: 6.5.1 (6F003)
Report generated: 2021-08-02 14:18:48
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:47
Performance: Good

Problem: Computer is restarting
Description: 
Constant kernel panic. Laptop has become unusable.

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Battery failure - Your battery is reporting that it needs to be serviced.
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  No Time Machine backup - Time Machine backup not found.
  High battery cycle count - Your battery may be losing capacity.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  MacBook (Retina, 12-inch, 2017)
  MacBook Model: MacBook10,1
  1.4 GHz Dual-Core Intel Core i7 (i7-7Y75) CPU: 2-core
  16 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 8 GB LPDDR3 1867  
    BANK 1/DIMM0 - 8 GB LPDDR3 1867  
  Battery: Health = Service Battery - Cycle count = 1124

Video Information:
  Intel HD Graphics 615 - VRAM: 1536 MB
    Color LCD (built-in) 2560 x 1600

Drives:
  disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x2 NVM Express
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Container] 499.96 GB
      disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 234.91 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 565 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk1s6 - Update (APFS) (Shared - 5 MB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    499.96 GB (Shared - 234.91 GB used, 248.94 GB available, 247.28 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk1s2 - Preboot [APFS Preboot]
    499.96 GB (Shared - 565 MB used, 247.28 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk1s4 - VM [APFS VM]
    499.96 GB (Shared - 1.07 GB used, 247.28 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    499.96 GB (Shared - 15.33 GB used, 248.94 GB available, 247.28 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk1s6 - Update
    499.96 GB (Shared - 5 MB used, 247.28 GB free)
    APFS
    Mount point: /System/Volumes/Update

Network:
  Interface lpss-serial2: LPSS Serial Adapter (2)
  Interface en3: USB 10/100/1000 LAN
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en1: Bluetooth PAN
  iCloud Quota: 2.39 GB available

System Software:
  macOS Big Sur 11.5.1 (20G80) 
  Time since boot: About an hour

Notifications:
  Messenger.app
    one notification

  qbittorrent.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Malwarebytes

Unsigned Files:
  Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist
    Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller
    Details: Exact match found in the legitimate list - probably OK

  Apps: 2

Old Applications:
  33 x86-only apps

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8)
    [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9)

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  196 Apple tasks
  [Running]  131 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  188 Apple tasks
  [Running]  129 Apple tasks

Launch Daemons:
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2019-09-19)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-07-28)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-07-22)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-20)
  [Running] com.nordvpn.osx.helper.plist (TEFINKOM & CO S.A - installed 2021-03-17)
  [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-14)
  [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d  - installed 2018-02-05)
  [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166  - installed 2019-04-28)

Launch Agents:
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04)
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-07-22)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-20)
  [Other] com.teamviewer.teamviewer.plist (? 9223e856  - installed 2018-02-05)
  [Other] com.teamviewer.teamviewer_desktop.plist (? efecefe3  - installed 2018-02-05)

User Login Items:
  [Loaded] AdGuard Login Helper (App Store - installed 2021-07-13)
    Modern Login Item
    /Applications/AdGuard for Safari.app/Contents/Library/LoginItems/AdGuard Login Helper.app

  [Running] BetterTouchTool (Andreas Hegenberg - installed 2021-07-29)
    Application
    /Applications/BetterTouchTool.app

  [Running] CIJSULAgent (Canon Inc. - installed 2019-04-28)
    Modern Login Item
    /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app

  [Running] CIJSUAgent (Canon Inc. - installed 2019-04-28)
    Modern Login Item
    /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app

  [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2019-04-28)
    Modern Login Item
    /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app

  [Running] Flux (Michael Herf - installed 2019-11-21)
    Application
    /Applications/Flux.app

  [Not Loaded] Messenger Login Helper (App Store - installed 2021-04-13)
    Modern Login Item
    /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app

  [Not Loaded] NordVPNLauncher Sideload (TEFINKOM & CO S.A - installed 2021-03-17)
    Modern Login Item
    /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher Sideload.app

  [Not Loaded] StartUpHelper (Spotify - installed 2021-07-23)
    Modern Login Item
    /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

Safari Extensions:
  AdGuard (App Store - installed 2021-07-13)
  AdGuard Custom (App Store - installed 2021-07-13)
  AdGuard Other (App Store - installed 2021-07-13)
  AdGuard Privacy (App Store - installed 2021-07-13)
  AdGuard Safari Icon (App Store - installed 2021-07-13)
  AdGuard Security (App Store - installed 2021-07-13)
  AdGuard Social (App Store - installed 2021-07-13)
  AdvancedBlocking (App Store - installed 2021-07-13)

Backup:
  Time Machine Not Configured!

Performance:
  System Load: 2.15 (1 min ago) 1.81 (5 min ago) 2.49 (15 min ago)
  Nominal I/O speed: 0.10 MB/s
  File system: 36.78 seconds
  Write speed: 1020 MB/s
  Read speed: 1551 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 3 %
  User: 6 %
  Idle: 91 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 12.28 % (Apple)
  EtreCheckPro 10.40 % (Etresoft, Inc.)
  kernel_task 2.37 % (Apple)
  ps (5) 0.60 % (Apple)
  thermald 0.26 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  com.apple.WebKit.WebContent (8) 1.17 GB (Apple)
  EtreCheckPro 629 MB (Etresoft, Inc.)
  com.apple.SafariServices.ExtensionHelper (2) 332 MB (Apple)
  App Store 227 MB (Apple)
  Safari 218 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  com.apple.WebKit.Networking 2 MB / 63 KB (Apple)
  mDNSResponder 1 MB / 112 KB (Apple)
  cloudd 41 KB / 30 KB (Apple)
  apsd 16 KB / 38 KB (Apple)
  trustd 43 KB / 3 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 6 (Apple)
  aslmanager 1 (Apple)
  com.apple.Safari.History 1 (Apple)
  com.apple.WebKit.WebContent (8) 0 (Apple)
  RTProtectionDaemon 0 (Malwarebytes Corporation)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 2.19 GB
  Used RAM: 6.22 GB
  Cached files: 7.59 GB

  Available RAM: 9.78 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-06-28 XProtectPlistConfigData (2149)
  2021-06-28 MRTConfigData (1.81)
  2021-07-13 AdGuard for Safari (1.9.19)
  2021-07-20 Microsoft Edge (92.0.902.62)
  2021-07-20 Microsoft AutoUpdate (4.37.21071101)
  2021-07-21 macOS 11.5 (11.5)
  2021-07-28 Malwarebytes for Mac (1.0)
  2021-07-30 Numbers (11.1)
  2021-07-30 Keynote (11.1)
  2021-07-30 Pages (11.1)
  2021-07-30 GarageBand (10.4.3)
  2021-07-30 iMovie (10.2.5)
  2021-07-30 macOS 11.5.1 (11.5.1)

Clean up:
  /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
    /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop
    Executable not found
  /Library/LaunchAgents/com.teamviewer.teamviewer.plist
    /Applications/TeamViewer.app/Contents/MacOS/TeamViewer
    Executable not found
  /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
    /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service
    Executable not found

Diagnostics Information (past 7-30 days):
  2021-08-02 13:16:13 Kernel Panic (19 times)
    Details:
      panic(cpu 0 caller 0xffffff801b30db57): "cluster_push_err: Expected NU
      LL cl_scmap\n"@/System/Volumes/Data/SWE/macOS/BuildRoots/d7e177bcf5/Li
      brary/Caches/com.apple.xbs/Sources/xnu/xnu-7195.141.2/bsd/vfs/vfs_clus
      ter.c:5743


  2021-08-02 13:07:16 IMDPersistenceAgent High CPU Use (5 times)
    Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent
    Details:
      dyld3 mode

  2021-07-31 23:20:37 com.apple.WebKit.WebContent High CPU Use
    Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

  2021-07-31 07:24:20 Messages.app Hang (2 times)
    Executable: /System/Applications/Messages.app

  2021-07-30 22:12:40 appstoreagent Crash
    Executable: /System/Library/PrivateFrameworks/AppStoreDaemon.framework/Support/appstoreagent
    Details:
      dyld3 mode


End of report