EtreCheck version: 5.5.5 (5111) Report generated: 2020-07-08 17:41:21 Download EtreCheck from https://etrecheck.com Runtime: 10:40 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues:   Anything that appears on this list needs immediate attention.   Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues:   These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.   Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.   32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".   Limited drive access - More information may be available with Full Drive Access.   Kernel extensions present - This machine has kernel extensions that may not work in the future.   Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information:   iMac (21.5-inch, Late 2013)   iMac Model: iMac14,1   2.7 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core   8 RAM - Upgradeable by an Apple Authorized Service Provider     BANK 0/DIMM0 - 4 GB DDR3 1600       BANK 1/DIMM0 - 4 GB DDR3 1600   Video Information:   Intel Iris Pro - VRAM: 1536 MB     iMac 1920 x 1080 Drives:   disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)   Internal SATA 3 Gigabit Serial ATA     disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB     disk0s2 [APFS Container] 1000.00 GB       disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes)         disk1s1 - h***o (APFS) (Shared - 11.19 GB used)         disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)         disk1s3 - Recovery (APFS) [Recovery] (Shared)         disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used)         disk1s5 - h*****  Data (APFS) [APFS Virtual drive] (Shared - 131.26 GB used) Mounted Volumes:   disk1s1 - h***o     1000.00 GB (Shared - 11.19 GB used, 853.11 GB available, 852.42 GB free)     APFS     Mount point: /     Read-only: Yes   disk1s4 - VM [APFS VM]     1000.00 GB (Shared - 4.30 GB used, 852.42 GB free)     APFS     Mount point: /private/var/vm   disk1s5 - h*****  Data [APFS Virtual drive]     1000.00 GB (Shared - 131.26 GB used, 853.11 GB available, 852.42 GB free)     APFS     Mount point: /System/Volumes/Data Network:   Interface en0: Ethernet   Interface en1: Wi-Fi     802.11 a/b/g/n/ac   Interface en4: Bluetooth PAN   Interface bridge0: Thunderbolt Bridge   Screen sharing: Enabled System Software:   macOS Catalina 10.15.5 (19F101)   Time since boot: Less than an hour Notifications:   Notifications not available without Full Drive Access. Security:   System Status   Gatekeeper: Enabled   System Integrity Protection: Enabled   Antivirus software: Apple   Screen sharing: Enabled Unsigned Files:   Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.plist     Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard7/VideoGuard7.bundle/Contents/Resources/setupServer.sh     Details: Exact match found in the whitelist - probably OK   Launchd: /Library/LaunchDaemons/com.microsoft.autoupdate.helper.plist     Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper     Details: Exact match found in the whitelist - probably OK   Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist     Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh     Details: Exact match found in the whitelist - probably OK   Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist     Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh     Details: Exact match found in the whitelist - probably OK   Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist     Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded     Details: Exact match found in the whitelist - probably OK   Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist     Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost     Details: Exact match found in the whitelist - probably OK   Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist     Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh     Details: Exact match found in the whitelist - probably OK   Launchd: ~/Library/LaunchAgents/com.cisco.videoguard7.uninstall.plist     Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard7/condUninstall.sh     Details: Exact match found in the whitelist - probably OK   Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin   Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin   Plugin: /Library/Internet Plug-Ins/Silverlight.plugin 32-bit Applications:   5 32-bit apps Kernel Extensions:   /Library/Extensions     Dropbox.kext (1.5.0 - SDK 10.10) System Launch Agents:   [Not Loaded]  16 Apple tasks   [Loaded]  175 Apple tasks   [Running]  121 Apple tasks   [Other]  One Apple task System Launch Daemons:   [Not Loaded]  35 Apple tasks   [Loaded]  182 Apple tasks   [Running]  120 Apple tasks Launch Agents:   [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-06-18) Launch Daemons:   [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)   [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)   [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-05-22)   [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)   [Loaded] com.microsoft.autoupdate.helper.plist (? c2a01ca  - installed 2016-11-21)   [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11) User Launch Agents:   [Loaded] com.cisco.videoguard7.plist (? 0  - installed 2017-02-09)   [Loaded] com.cisco.videoguard7.uninstall.plist (? 0  - installed 2017-07-01)   [Loaded] com.cisco.videoguard9.plist (? 0  - installed 2018-05-21)   [Loaded] com.cisco.videoguard9.uninstall.plist (? 0  - installed 2018-05-21)   [Other] com.cisco.videoguardmonitor.plist (? 0  - installed 2018-05-21)   [Running] com.google.keystone.agent.plist (? 0  - installed 2020-03-12)   [Running] com.google.keystone.xpcservice.plist (? 0  - installed 2020-03-12)   [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-07-08) User Login Items:   [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-21)     Modern Login Item     /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app   [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25)     Modern Login Item     /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app   [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25)     Modern Login Item     /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins:   FlashPlayer-10.6: 32.0.0.387 (Adobe Inc. - installed 2020-06-18)   NP_2020Player_IKEA: 5.0.94.1 (? - installed 2012-09-28)   AdobePDFViewer: 17.012.20098 (Adobe Systems, Inc. - installed 2017-09-15)   AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2017-09-15)   Flash Player: 32.0.0.387 (Adobe Inc. - installed 2020-06-18)   SharePointBrowserPlugin: 14.5.4 (? - installed 2015-08-30)   Silverlight: 5.1.50901.0 (? - installed 2017-01-06) User Internet Plug-ins:   User Internet Plug-ins need Full Drive Access User Audio Plug-ins:   User Audio Plug-ins need Full Drive Access User iTunes Plug-ins:   User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes:   Flash Player (Adobe Inc. - installed 2020-05-22) Time Machine:   Time Machine information not available without Full Drive Access.   One local snapshot   Oldest local snapshot: 2020-07-08 15:46:04   Last local snapshot: 2020-07-08 15:46:04 Performance:   System Load: 3.11 (1 min ago) 1.75 (5 min ago) 0.92 (15 min ago)   Nominal I/O speed: 5.82 MB/s   File system: 169.68 seconds (timed out)   Write speed: 27 MB/s   Read speed: 24 MB/s CPU Usage Snapshot:   Type Overall   System: 5 %   User: 9 %   Idle: 85 % Top Processes Snapshot by CPU:   Process (count) CPU (Source - Location)   Other processes 52.11 % (?)   EtreCheck 3.96 % (App Store)   cloudd 0.48 % (Apple)   nsurlsessiond 0.45 % (Apple)   bird 0.43 % (Apple) Top Processes Snapshot by Memory:   Process (count) RAM usage (Source - Location)   EtreCheck 471 MB (App Store)   App Store 115 MB (Apple)   accountsd 99 MB (Apple)   suggestd 65 MB (Apple)   Finder 57 MB (Apple) Top Processes Snapshot by Network Use:   Process (count) Input / Output (Source - Location)   Other processes 449 KB / 168 KB (?)   homed 60 KB / 6 KB (Apple)   SystemUIServer 0 B / 64 B (Apple)   mdworker_shared 0 B / 0 B (Apple)   spindump_agent 0 B / 0 B (Apple) Virtual Memory Information:   Physical RAM: 8 GB   Free RAM: 1.35 GB   Used RAM: 3.11 GB   Cached files: 3.55 GB   Available RAM: 4.89 GB   Swap Used: 0 B Software Installs (past 30 days):   Install Date Name (Version)   2020-06-18 ARMDC Agent Installer   2020-06-18 macOS Catalina 10.15.5 Update   2020-06-18 Adobe Flash Player   2020-07-08 MRTConfigData (1.63)   2020-07-08 XProtectPlistConfigData (2125)   2020-07-08 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days):   Directory /Library/Logs/DiagnosticReports is not accessible.   Enable Full Drive Access to see more information. End of report