EtreCheckPro version: 6.8.12 (68084)
Report generated: 2025-11-20 23:46:40
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:12
Performance: Excellent

Problem: Other problem
Description: 
I’m trying to uninstall the AVG TuneUp Premium.
When I run AVG installer it always returns “Sorry, something went wron
g. Please try again.”

Major Issues: None

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  No Time Machine backup - Time Machine backup not found.
  System modifications - There are a large number of system modifications running in the background.

Hardware Information:
  MacBook Pro (13-inch, M1, 2020)
    Status: Supported
  MacBook Pro Model: MacBookPro17,1
  2.40 GHz Apple M1 (m1) CPU: 8-core
  8 GB RAM - Not upgradeable
  Battery: Health = Normal - Cycle count = 91

Video Information:
  Apple M1
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD AP0256Q 251.00 GB (Solid State - TRIM: Yes) 
  Internal Apple Fabric NVM Express
  S.M.A.R.T. Details: 0% used, 5.66 TB written, 100% health, 5 unsafe shutdowns
    disk0s1 [APFS Container] 524 MB
      disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes)
        disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used)
        disk1s2 - xART (APFS) (6 MB used)
        disk1s3 - Hardware (APFS) (557 KB used)
        disk1s4 - Recovery (APFS) [Recovery] (20 KB used)
    disk0s2 [APFS Container] 245.11 GB
      disk3 [APFS Virtual drive] 245.11 GB (Shared by 6 volumes)
        disk3s1 (APFS) [APFS Container] (12.19 GB used)
          disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (12.19 GB used)
        disk3s2 - Preboot (APFS) [APFS Preboot] (8.22 GB used)
        disk3s3 - Recovery (APFS) [Recovery] (1.23 GB used)
        disk3s4 - Update (APFS) (4 MB used)
        disk3s5 - Data (APFS) [APFS Virtual drive] (48.00 GB used)
        disk3s6 - VM (APFS) [APFS VM] (20 KB used)
    disk0s3 [APFS Container] 5.37 GB
      disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes)
        disk2s1 - Recovery (APFS) [Recovery] (2.10 GB used)
        disk2s2 - Update (APFS) (3 MB used)

Mounted Volumes:
  disk1s1 - iSCPreboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/iSCPreboot
    Used: 6 MB
    Shared values
      Size: 524 MB
      Free: 506 MB

  disk1s2 - xART
    Filesystem: APFS
    Mount point: /System/Volumes/xarts
    Used: 6 MB
    Shared values
      Size: 524 MB
      Free: 506 MB

  disk1s3 - Hardware
    Filesystem: APFS
    Mount point: /System/Volumes/Hardware
    Used: 557 KB
    Shared values
      Size: 524 MB
      Free: 506 MB

  disk3s1s1 - Macintosh HD [APFS Snapshot]
    Filesystem: APFS
    Mount point: /
    Read-only: Yes
    Used: 12.19 GB
    Shared values
      Size: 245.11 GB
      Free: 175.33 GB
      Available: 185.57 GB

  disk3s2 - Preboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/Preboot
    Used: 8.22 GB
    Shared values
      Size: 245.11 GB
      Free: 175.33 GB

  disk3s4 - Update
    Filesystem: APFS
    Mount point: /System/Volumes/Update
    Used: 4 MB
    Shared values
      Size: 245.11 GB
      Free: 175.33 GB

  disk3s5 - Data [APFS Virtual drive]
    Filesystem: APFS
    Mount point: /System/Volumes/Data
    Encrypted
    Used: 48.00 GB
    Shared values
      Size: 245.11 GB
      Free: 175.33 GB
      Available: 185.57 GB

  disk3s6 - VM [APFS VM]
    Filesystem: APFS
    Mount point: /System/Volumes/VM
    Used: 20 KB
    Shared values
      Size: 245.11 GB
      Free: 175.33 GB

USB:
  USB 3.1 Bus
    <Empty>

  USB 3.1 Bus
    <Empty>

Network:
  Interface en3: Ethernet Adapter (en3)
  Interface en4: Ethernet Adapter (en4)
  Interface bridge0: Thunderbolt Bridge
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac/ax

  iCloud is limited without Full Disk Access

System Software:
  macOS Tahoe 26.1 (25B78) 
  Installed 2025-11-20
  Time since boot: Less than an hour

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled
  Secure Boot: Full Security

  Antivirus software: Apple

System Launch Daemons:
  [Not Loaded]  43 Apple tasks
  [Loaded]  201 Apple tasks
  [Running]  179 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  20 Apple tasks
  [Loaded]  244 Apple tasks
  [Running]  209 Apple tasks

Launch Daemons:
  [Not Loaded] com.avg.hub.schedule.plist (Not signed - Not found!)
    

  [Not Loaded] com.avg.hub.xpc.plist (Not signed - Not found!)
    

  [Not Loaded] com.avg.tuneup.engine.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Executable: /Applications/AVGTuneUp.app/Contents/Frameworks/CleaningEngine.framework/XPCServices/com.avg.tuneup.engine.xpc

  [Not Loaded] com.avg.tuneup.services.submit.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Executable: /Applications/AVGTuneUp.app/Contents/PlugIns/Services.framework/Versions/Current/com.avg.tuneup.services.crashReporter

  [Not Loaded] com.avg.tuneup.services.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Executable: /Applications/AVGTuneUp.app/Contents/PlugIns/Services.framework/XPCServices/com.avg.tuneup.services.xpc

  [Not Loaded] com.avg.tuneup.uninstall.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Executable: /Applications/AVGTuneUp.app/Contents/Uninstaller.app/Contents/XPCServices/com.avg.tuneup.uninstall.helper

  [Not Loaded] com.avg.tuneup.update.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Executable: /Applications/AVGTuneUp.app/Contents/Frameworks/com.avg.tuneup.update.bundle/Contents/XPCServices/com.avg.tuneup.update.xpc/Contents/MacOS/com.avg.tuneup.update.xpc

  [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-11-13)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper
    Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-11-13)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

  [Loaded] com.teamviewer.Helper.plist (TeamViewer Germany GmbH - installed 2025-02-01)
    Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper

  [Loaded] com.teamviewer.UninstallerHelper.plist (TeamViewer Germany GmbH - installed 2025-02-01)
    Executable: /Library/PrivilegedHelperTools/com.teamviewer.UninstallerHelper

  [Loaded] com.teamviewer.UninstallerWatcher.plist (TeamViewer Germany GmbH - installed 2025-02-01)
    Command: /Library/Application Support/TeamViewer/TeamViewerUninstaller.app/Contents/Helpers/com.teamviewer.UninstallerStarter --module Full

Launch Agents:
  [Not Loaded] com.avg.hub.plist (Not signed - Not found!)
    

  [Not Loaded] com.avg.tuneup.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Command: /Applications/AVGTuneUp.app/Contents/MacOS/AVGTuneUp -standaloneInstanceAllowed YES

  [Not Loaded] com.avg.tuneup.update.plist (AVG Technologies CZ, s.r.o. - installed 2025-07-02)
    Executable: /Applications/AVGTuneUp.app/Contents/Frameworks/com.avg.tuneup.update.bundle/Contents/MacOS/com.avg.tuneup.update

  [Not Loaded] com.microsoft.teams2.agent.plist (Microsoft Corporation - installed 2025-11-11)
    Executable: /Applications/Microsoft Teams.app/Contents/Library/LaunchAgents/com.microsoft.teams2.agent
    Location: /Applications/Microsoft Teams.app

  [Not Loaded] com.microsoft.teams2.respawn.plist (Microsoft Corporation - installed 2025-11-11)
    Executable: /Applications/Microsoft Teams.app/Contents/Library/LaunchAgents/com.microsoft.teams2.respawn
    Location: /Applications/Microsoft Teams.app

  [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-11-11)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent
    Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-11-13)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

User Login Items:
  [Not Loaded] All-in-One Messenger Login Helper (App Store - installed 2022-02-17)
    Modern Login Item
    /Applications/All-in-One Messenger.app/Contents/Library/LoginItems/All-in-One Messenger Login Helper.app

  [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-10-29)
    Modern Login Item
    /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app

  [Not Loaded] WeatherMenu (Apple - installed 2025-10-29)
    Modern Login Item
    /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app

Applications:
  790 Apple apps
  19 3rd party apps
  7 x86-only apps
  No unsigned apps

App Extensions:
  Widgets:
    [Loaded] TeamsWidgetExtension - /Applications/Microsoft Teams.app

  Safari extensions:
    [Loaded] Web eID Extension - /Applications/web-eid-safari.app

  QuickLook Previews:
    [Loaded] DigiDocQL - /Applications/qdigidoc4.app
      ee.ria.bdoc *.asice
      ee.ria.asics *.asics
    [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
      com.etresoft.etrecheck4 *.etrecheck

Audio Plug-ins:
  TVRemoteAudio: 1.0.1 (TeamViewer Germany GmbH - installed 2025-02-01)
  MSTeamsAudioDevice: 2025.30.00.37 (Microsoft Corporation - installed 2025-07-22)
  ParrotAudioPlugin: 1.0 (Apple - installed 2025-10-29)

Backup:
  Time Machine information is limited without Full Disk Access

Performance:
  System Load: 1.45 (1 min ago) 4.88 (5 min ago) 8.88 (15 min ago)
  Nominal I/O usage: 1.12 MB/s
  File system: 9.41 seconds
  Write speed: 2347 MB/s
  Read speed: 2618 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 2 %
  User: 6 %
  Idle: 92 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 27.82 % (Apple)
  EtreCheckPro 20.94 % (Etresoft, Inc.)
  com.apple.AuthenticationServices.Helper 13.30 % (Apple)
  TouchBarServer 10.90 % (Apple)
  kernel_task 8.62 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 929 MB (Etresoft, Inc.)
  com.apple.WebKit.WebContent (6) 640 MB (Apple)
  Safari 185 MB (Apple)
  AppleSpell 180 MB (Apple)
  com.apple.appkit.xpc.openAndSavePanelService (2) 123 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  com.apple.WebKit.Networking 348 KB / 51 KB (Apple)
  mDNSResponder 115 KB / 82 KB (Apple)
  apsd 36 KB / 106 KB (Apple)
  appstorecomponentsd 54 KB / 30 KB (Apple)
  trustd 22 KB / 6 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 2 (Apple)
  com.apple.AuthenticationServices.Helper 2 (Apple)
  iconservicesagent 1 (Apple)
  Safari 1 (Apple)
  ReportMemoryException 1 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 284 MB
  Used RAM: 5.26 GB
  Cached files: 2.47 GB

  Available RAM: 2.74 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2025-09-24 XProtectCloudKitUpdate (5316) - XProtectUpdateService
  2025-09-24 Microsoft Teams (25255.702.3963.1832) - Installer
  2025-10-01 XProtectCloudKitUpdate (5317) - XProtectUpdateService
  2025-10-01 XProtectPlistConfigData (5317) - Software update
  2025-10-02 Microsoft Teams (25255.703.3981.5698) - Installer
  2025-10-10 XProtectCloudKitUpdate (5318) - XProtectUpdateService
  2025-10-10 XProtectPlistConfigData (5318) - Software update
  2025-10-10 Microsoft AutoUpdate (4.81.25111027) - Installer
  2025-10-15 Microsoft Teams (25275.2602.4021.9366) - Installer
  2025-10-16 XProtectCloudKitUpdate (5319) - XProtectUpdateService
  2025-10-19 Microsoft AutoUpdate (4.81.25111027) - Installer
  2025-10-21 XProtectPlistConfigData (5319) - Software update
  2025-10-22 XProtectCloudKitUpdate (5320) - XProtectUpdateService
  2025-10-24 XProtectCloudKitUpdate (5321) - XProtectUpdateService
  2025-10-31 Microsoft Teams (25290.302.4044.3989) - Installer
  2025-11-07 XProtectCloudKitUpdate (5322) - XProtectUpdateService
  2025-11-07 XProtectPlistConfigData (5322) - Software update
  2025-11-07 XProtectPayloads (156) - Software update
  2025-11-07 Safari (26.1) - Software update
  2025-11-07 macOS 15.7.2 (15.7.2) - Software update
  2025-11-07 RosettaUpdateAuto (1.0.0.0.1761698074) - Install on demand
  2025-11-12 XProtectCloudKitUpdate (5323) - XProtectUpdateService
  2025-11-13 Microsoft AutoUpdate (4.81.25111027) - Installer
  2025-11-15 Microsoft Teams (25306.805.4102.7211) - Installer
  2025-11-18 Web eID (2.8.0) - App Store
  2025-11-18 XProtectPlistConfigData (5323) - Software update
  2025-11-19 DigiDoc4 (4.9.1) - App Store
  2025-11-20 Universal_Mono_Print (2.3.0) - Installer
  2025-11-20 agent-9.22.1 (9.22.1) - Installer
  2025-11-20 macOS 26.1 (26.1) - Software update
  2025-11-20 RosettaUpdateAuto (1.0.0.0.1761698074) - Install on demand

Diagnostics Information (past 60 days):
  2025-11-20 23:31:03 KeyboardSettings Crash
    Executable: /System/Library/ExtensionKit/Extensions/KeyboardSettings.appex/Contents/MacOS/KeyboardSettings

  2025-11-20 21:50:26 com.apple.WebKit.WebContent High CPU Use (2 times)
    First occurrence: 2025-11-20 20:34:54
    Details:
      1791

  2025-11-20 19:16:17 AppleIDSettings Crash
    Executable: /System/Library/ExtensionKit/Extensions/AppleIDSettings.appex/Contents/MacOS/AppleIDSettings

  2025-11-20 19:16:11 ANECompilerService High CPU Use
    Executable: /System/Library/PrivateFrameworks/AppleNeuralEngine.framework/XPCServices/ANECompilerService.xpc/Contents/MacOS/ANECompilerService

  2025-11-20 13:59:34 com.avg.av.uninstaller Crash


End of report