EtreCheck version: 6.1.3 (6B018) Report generated: 2019-10-28 01:19:40 Download EtreCheck from https://etrecheck.com Runtime: 3:27 Performance: Good Problem: Computer is too slow Description: Poor performance after OS upgrade. Very Slow boot up and take too long to switch between user accounts. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Hardware Information: MacBook Air (13-inch, Early 2015) MacBook Air Model: MacBookAir7,2 1 1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Battery: Health = Normal - Cycle count = 618 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 38.42 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.96 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 121.12 GB (Shared - 38.42 GB used - 69.94 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used - 69.94 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 121.12 GB (Shared - 10.96 GB used - 69.94 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 4.07 GB available System Software: macOS Catalina 10.15 (19A602) Time since boot: About 5 hours Notifications: ~/Downloads/EtreCheckPro.app 4 notifications Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 7 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 160 Apple tasks [Running] 133 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 189 Apple tasks [Running] 115 Apple tasks Launch Agents: [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-02) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-09-24) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-10-02) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-12) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-06-04) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2019-10-11) [Not Loaded] org.virtualbox.startup.plist (? 0 - installed ) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-10-27) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-10-27) Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2019-08-22) FlashPlayer-10.6: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-09) Flash Player: 32.0.0.270 (Adobe Systems, Inc. - installed 2019-10-09) MeetingJoinPlugin: (? - installed 2016-10-07) SharePointBrowserPlugin: 14.6.8 (? - installed 2016-10-07) User Internet Plug-ins: WebEx64: 1.0 (? - installed 2016-02-28) ZoomUsPlugIn: 4.1.34475.1105 (Zoom Video Communications, Inc. - installed 2018-11-13) CWSAssistantPlugin: 100 (? - installed 2018-03-27) 3rd Party Preference Panes: Flash Player (installed 2019-09-24) Time Machine: Time Machine Not Configured! Performance: System Load: 3.04 (1 min ago) 2.88 (5 min ago) 7.07 (15 min ago) Nominal I/O speed: 0.31 MB/s File system: 64.26 seconds Write speed: 644 MB/s Read speed: 1435 MB/s CPU Usage Snapshot: Type Overall System 3 % User 3 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 10.66 % (Apple) appstoreagent (4) 9.20 % (Apple) EtreCheckPro 5.54 % (Etresoft, Inc.) kernel_task 2.80 % (Apple) trustd (5) 1.46 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (4) 837 MB (Apple) EtreCheckPro 498 MB (Etresoft, Inc.) accountsd (2) 298 MB (Apple) com.apple.preferences.AppleIDPrefPane.remoteservice 199 MB (Apple) Dock (2) 195 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 327 KB / 251 KB (Apple) apsd 148 KB / 110 KB (Apple) fmfd 98 KB / 157 KB (Apple) com.apple.WebKit.Networking 28 KB / 35 KB (Apple) netbiosd 15 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) trustd (5) 0 (Apple) mds 0 (Apple) tccd (3) 0 (Apple) mds_stores 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 19 MB Used RAM: 5.67 GB Cached files: 2.31 GB Available RAM: 2.33 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-10-02 Numbers (6.0) 2019-10-02 Pages (8.0) 2019-10-02 Keynote (9.0) 2019-10-08 Safari (13.0.2) 2019-10-09 Adobe Flash Player (32.0.0.270) 2019-10-16 Microsoft Excel (16.30.19101301) 2019-10-16 Microsoft PowerPoint (16.30.19101301) 2019-10-16 Microsoft Word (16.30.19101301) 2019-10-16 XProtectPlistConfigData (2106) 2019-10-16 MRTConfigData (1.50) Diagnostics Information (past 7 days): 2019-10-25 23:19:40 com.piriform.ccleaner.CCleanerAgent Crash Executable: /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent Details: dyld: launch, loading dependent libraries 2019-10-25 23:18:49 CCleaner.app Crash Executable: /Volumes/V****E/*/C**********p Details: ˜á1顡Œ End of report