EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-03 13:38:48 Download EtreCheckPro from https://etrecheck.com Runtime: 3:02 Performance: Excellent Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 48 GB RAM - Upgradeable BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 1.92 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 335 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk2s6 - Update (APFS) (Shared - 2 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 1.92 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 335 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk2s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk2s1 - M*****************a [APFS Virtual drive] 2.12 TB (Shared - 1.92 TB used, 645.74 GB available, 172.04 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 2.12 TB (Shared - 335 MB used, 172.04 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 2.12 TB (Shared - 2.15 GB used, 172.04 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 2.12 TB (Shared - 15.31 GB used, 645.74 GB available, 172.04 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 2.12 TB (Shared - 2 MB used, 172.04 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac iCloud Quota: 13.40 GB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 1 Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist Executable: /Library/Application Support/WD SmartWare Services/SmartwareDriveService Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.redgiantsoftware.updater.plist Executable: /Applications/Red Giant Link.app --args --silent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist Executable: /Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/Contents/MacOS/SmartwareServiceApp Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.xrite.device.xrdd.plist Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/xrdd Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.srib.pssddaemon.plist Executable: ~/Library/Application Support/PortableSSD/SamsungPortableSSD.app/Contents/Resources/SamsungPortableSSDMon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.xrite.device.softwareupdate.plist Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/XRD Software Update.app/Contents/MacOS/XRD Software Update Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.samsung.portablessd.mon.plist Executable: ~/Library/Application Support/PortableSSD/SamsungPortableSSD.app/Contents/Resources/SamsungPortableSSDMon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.bjango.istatmenus.installerhelper.plist Executable: /Library/PrivilegedHelperTools/com.bjango.istatmenus.installerhelper Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Apps: 9 System Extensions: [Running] Little Snitch Network Extension - version 5.2.2 (Objective Development Software GmbH - 2021-06-29) Application: /Applications/Little Snitch.app - version 5.2.2 (Objective Development Software GmbH - 2021-06-29) Description: This system extension enables Little Snitch to filter network traffic. [Not Loaded] Little Snitch Endpoint Security - version 5.2.2 (Objective Development Software GmbH - 2021-06-29) Application: /Applications/Little Snitch.app - version 5.2.2 (Objective Development Software GmbH - 2021-06-29) Description: Little Snitch Endpoint Security Kernel Extensions: /Applications/DJI Assistant 2 For Mavic.app [Not Loaded] HoRNDIS.kext - com.joshuawise.kexts.HoRNDIS (9.2 - SDK 10.11) /Library/Application Support/HASP/kexts [Not Loaded] aksfridge.kext - com.aladdin.kext.aksfridge (1.0.16332) /Library/Extensions [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (1.5.03 - SDK 10.7) [Not Loaded] SamsungPortableSSDDriverX.kext - com.samsung.portablessd.driverX (1.5.09 - SDK 10.12) [Not Loaded] SiLabsUSBDriver.kext - com.silabs.driver.CP210xVCPDriver (3.0.0d1) [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 183 Apple tasks [Running] 133 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 184 Apple tasks [Running] 142 Apple tasks [Other] One Apple task Launch Agents: [Running] at.obdev.littlesnitch.agent.plist (Objective Development Software GmbH - installed 2021-06-29) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-17) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-12) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-06-29) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-14) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-14) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-09) [Running] com.extensis.FMCore.plist (Extensis - installed 2019-08-17) [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2021-05-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-05-02) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-05-15) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-25) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-09-11) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-09-11) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-26) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-26) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-26) [Loaded] com.xrite.device.softwareupdate.plist (? 2f2d6b43 - installed 2014-06-24) Launch Daemons: [Running] at.obdev.littlesnitch.daemon.plist (Objective Development Software GmbH - installed 2021-06-29) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-06-29) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-14) [Running] com.aescripts.ZXP-Installer.helper.plist (AESCRIPTS, INC. - installed 2019-06-25) [Other] com.aladdin.aksusbd.plist (? 0 - installed 2014-09-11) [Other] com.aladdin.hasplmd.plist (? 0 - installed 2014-09-11) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2020-01-24) [Loaded] com.bjango.istatmenus.installerhelper.plist (? c8b85b2b - installed 2019-10-07) [Loaded] com.extensis.cache-cleaner.plist (Extensis - installed 2018-08-29) [Loaded] com.extensis.plugin-install-helper.plist (Extensis - installed 2019-10-03) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-05-02) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-05-22) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-05-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-25) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-22) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.redgiant.service.plist (Red Giant Software - installed 2020-12-05) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-09-11) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-09-11) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-26) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2020-09-26) [Other] com.wdc.SmartwareDriveService.plist (? b71286b - installed 2013-11-19) [Other] com.wdc.WDSmartWareService.plist (? dbb7e753 - installed 2013-11-12) [Other] com.xrite.device.xrdd.plist (? 28f4ae75 - installed 2014-06-24) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-14) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-27) [Loaded] com.redgiantsoftware.updater.plist (? 0 - installed 2020-11-25) [Not Loaded] com.samsung.portablessd.mon.plist (? 0 - installed 2020-11-26) [Running] com.srib.pssddaemon.plist (? 0 - installed 2020-11-26) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-08-27) User Login Items: [Running] FontDoctorHandler (FontGear Inc. - installed 2018-11-05) Modern Login Item /Applications/ Design Apps/FontDoctor.app/Contents/Library/LoginItems/FontDoctorHandler.app [Not Loaded] FontDoctorScheduler (FontGear Inc. - installed 2018-11-05) Modern Login Item /Applications/ Design Apps/FontDoctor.app/Contents/Library/LoginItems/FontDoctorScheduler.app [Running] Dropbox (Dropbox, Inc. - installed 2021-06-27) Application /Applications/Dropbox.app [Running] FontBase (Dominik Levitskiy - installed 2021-06-16) Application /Applications/FontBase.app [Loaded] LaunchHelper (App Store - installed 2016-06-11) Modern Login Item /Applications/FreeMemory.app/Contents/Library/LoginItems/LaunchHelper.app [Running] IP in menu bar (Christian Schmitz Software GmbH - installed 2018-04-13) Application /Applications/IP in menu bar.app [Running] Plex Media Server (Plex Inc. - installed 2021-06-15) Application /Applications/Plex Media Server.app [Not Loaded] Scratch 3 Login Helper (App Store - installed 2021-06-13) Modern Login Item /Applications/Scratch 3.app/Contents/Library/LoginItems/Scratch 3 Login Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-10) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] 5A4RE8SF68.com.tencent.xinWeChat.IPCHelper (App Store - installed 2021-07-01) Modern Login Item /Applications/WeChat.app/Contents/Library/LoginItems/5A4RE8SF68.com.tencent.xinWeChat.IPCHelper.app [Loaded] iStatisticaSensorsHelper (Andrey Tsarkov - installed 2020-11-26) Modern Login Item /Applications/iStatistica Sensors.app/Contents/Library/LoginItems/iStatisticaSensorsHelper.app [Running] iStatistica (App Store - installed 2020-11-23) Application /Applications/iStatistica.app [Not Loaded] iStatisticaHelper (App Store - installed 2020-11-23) Modern Login Item /Applications/iStatistica.app/Contents/Library/LoginItems/iStatisticaHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-09) AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-06-09) Unity Web Player: UnityPlayer version 4.5.2f1 (? - installed 2014-08-02) iPhotoPhotocast: 7.0 (Apple - installed 2014-06-04) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-06-29) PepperFlashPlayer: 32.0.0.192 (Adobe Systems, Inc. - installed 2019-05-27) Safari Extensions: Grammarly for Safari (App Store - installed 2021-06-15) 3rd Party Preference Panes: WacomTablet (Wacom Technology Corp. - installed 2020-09-26) Backup: Auto backup: Yes Destinations: K******s [Local] (Last used) Total size: 4.00 TB Total number of backups: 25 Oldest backup: 2020-03-09 01:01:58 Last backup: 2021-07-02 13:38:54 H***y [Local] Total size: 0 B Total number of backups: 0 17 local snapshots Oldest local snapshot: 2021-07-01 21:22:31 Last local snapshot: 2021-07-02 21:05:48 Performance: System Load: 6.95 (1 min ago) 4.66 (5 min ago) 2.08 (15 min ago) Nominal I/O speed: 6.98 MB/s File system: 28.71 seconds Write speed: 690 MB/s Read speed: 2643 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 20 % Idle: 76 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) FMCore 83.30 % (Extensis) mdworker_shared (37) 34.05 % (Apple) EtreCheckPro 11.26 % (Etresoft, Inc.) WindowServer 9.46 % (Apple) Finder 5.64 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (7) 1.70 GB (Apple) EtreCheckPro 706 MB (Etresoft, Inc.) Adobe CEF Helper (Renderer) 590 MB (Adobe Inc.) mdworker_shared (39) 515 MB (Apple) Dropbox (3) 408 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) cloudd 768 KB / 38 KB (Apple) mDNSResponder 263 KB / 70 KB (Apple) Dropbox 22 KB / 147 KB (Dropbox, Inc.) trustd 80 KB / 6 KB (Apple) apsd 18 KB / 27 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) suggestd 5 (Apple) mds 3 (Apple) mdworker_shared (15) 3 (?) WindowServer 3 (Apple) mds_stores 2 (Apple) Virtual Memory Information: Physical RAM: 48 GB Free RAM: 30.25 GB Used RAM: 11.97 GB Cached files: 5.79 GB Available RAM: 36.03 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-05-10 macOS 11.3.1 (11.3.1) 2021-05-11 Adobe Acrobat DC (21.001.20155) (21.001.20155) 2021-05-22 Malwarebytes for Mac (1.0) 2021-06-02 Pages (11.1) 2021-06-02 Keynote (11.1) 2021-06-02 Numbers (11.1) 2021-06-09 Adobe Acrobat DC (21.005.20048) (21.005.20048) 2021-06-13 Scratch 3 (3.23.1) 2021-06-14 DJI Assistant 2 For Mavic (2.0.14.1) 2021-06-15 Grammarly for Safari (9.34) 2021-06-15 macOS (12.6.03) 2021-06-29 XProtectPlistConfigData (2149) 2021-06-29 iMovie (10.2.4) 2021-07-01 Microsoft To Do (2.47) 2021-07-01 WeChat (3.1.2) 2021-07-02 macOS Big Sur (11.4) 2021-07-02 macOS 11.4 (11.4) 2021-07-02 MRTConfigData (1.81) Clean up: /Library/LaunchDaemons/com.aladdin.hasplmd.plist /usr/libexec/hasplmd Executable not found /Library/LaunchDaemons/com.aladdin.aksusbd.plist /usr/libexec/aksusbd Executable not found Diagnostics Information (past 7-30 days): 2021-07-02 21:00:24 Kernel Panic (2 times) Details: panic(cpu 0 caller 0xffffff8019d8d8aa): "UPSB(iMac18,3): thunderbolt p ower on failed 0xffffffff\n"@/System/Volumes/Data/SWE/macOS/BuildRoots /e90674e518/Library/Caches/com.apple.xbs/Sources/IOPCIFamily/IOPCIFami ly-428.120.4/IOPCIBridge.cpp:1433 2021-06-27 17:58:54 SceneKitQLThumbnailExtension Crash Executable: /System/Library/Frameworks/SceneKit.framework/PlugIns/SceneKitQLThumbnailExtension.appex/Contents/MacOS/SceneKitQLThumbnailExtension Details: dyld3 mode End of report