EtreCheck version: 5.6.3 (5221) Report generated: 2020-11-16 14:49:04 Download EtreCheck from https://etrecheck.com Runtime: 4:15 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: After Big Sur update iMac 27 late 2017 is slow (start procedure of App s and boot procedure) Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 3,4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 27.69 GB disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 1000.00 GB disk2 [APFS Virtual drive] 1000.00 GB (Shared by 7 volumes) disk2s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 394.58 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 288 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2s5 - Macintosh HD (APFS) [Fusion Drive] (Shared) disk2s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk2s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk2s6 - U****e (APFS) (Shared - 963 KB used) disk3 - SanDisk SDSSDA240G 240.06 GB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 239.85 GB disk5 [APFS Virtual drive] 239.85 GB (Shared by 1 volumes) disk5s1 - S** (APFS) (Shared - 149.80 GB used) disk4 - Seagate BUP Slim SL 2.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - T**********e (Journaled HFS+) 2.00 TB (1.60 TB used) Mounted Volumes: disk2s1 - M******************n [APFS Virtual drive] 1000.00 GB (Shared - 394.58 GB used, 609.97 GB available, 588.25 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 288 MB used, 588.25 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1000.00 GB (Shared - 1.07 GB used, 588.25 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD 1000.00 GB (Shared - 14.94 GB used, 609.97 GB available, 588.25 GB free) APFS Mount point: / Read-only: Yes disk2s6 - U****e 1000.00 GB (Shared - 963 KB used, 588.25 GB free) APFS Mount point: /System/Volumes/U****e disk4s2 - T**********e 2.00 TB (1.60 TB used, 403.25 GB free) Journaled HFS+ Mount point: /Volumes/T**********e disk5s1 - S** 239.85 GB (Shared - 149.80 GB used, 89.91 GB free) APFS Mount point: /Volumes/SSD Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPad Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.0.1 (20B29) Time since boot: About 7 hours Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/de.devolo.networkservice.notify.plist Executable: /opt/devolo/bin/devolo Cockpit Notifier.app/Contents/MacOS/plcnotify /opt/devolo/share/devolonetsvc/trigger/notify Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/de.devolo.networkservice.plist Executable: /opt/devolo/bin/devolonetsvc Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/de.appgineers.Mountain.Helper.plist Executable: /Library/PrivilegedHelperTools/de.appgineers.Mountain.Helper Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Canon Utilities/EOS Utility/EOS Utility.app/Contents/MacOS/EOS Utility Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/npSurveillancePlugin_1.0.0.1178.plugin Apps: 12 32-bit Applications: 12 32-bit apps Kernel Extensions: /Library/Extensions ssuddrv.kext (1.4.32 - SDK 10.6) fabio.kext (1.0) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 175 Apple tasks [Running] 140 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 182 Apple tasks [Running] 142 Apple tasks Launch Agents: [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-28) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-14) [Loaded] de.devolo.networkservice.notify.plist (? 71d7c587 - installed 2020-08-31) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-10-29) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-28) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-28) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-10-12) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-28) [Loaded] de.appgineers.Mountain.Helper.plist (? 98fe3529 - installed 2017-07-28) [Running] de.devolo.networkservice.plist (? ce536d47 - installed 2020-08-31) User Launch Agents: [Other] com.helper.stage.agent.plist (? 0 - installed 2019-01-09) User Login Items: [Not Loaded] Evernote Login Helper (App Store - installed 2020-10-26) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2015-02-18) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2018-08-05) FlashPlayer-10.6: 32.0.0.453 (? - installed 2020-11-11) Flash Player: 32.0.0.453 (? - installed 2020-11-11) npSurveillancePlugin_1.0.0.1178: SurveillancePlugin_x86_64 1.0.0.1178 (? - installed 2018-08-04) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Read Later with Reeder (App Store - installed 2020-10-09) Subscribe with Reeder (App Store - installed 2020-10-09) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-10-29) Backup: Time Machine information not available without Full Drive Access. One other local snapshot Performance: System Load: 1.26 (1 min ago) 1.22 (5 min ago) 1.34 (15 min ago) Nominal I/O speed: 0.00 MB/s File system: 41.91 seconds Write speed: 130 MB/s Read speed: 160 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 11 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 25.26 % (?) assistant_service 20.68 % (Apple) EtreCheck 13.21 % (App Store) lsd 2.16 % (Apple) assistantd 1.01 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 625 MB (App Store) Microsoft Word 153 MB (Microsoft Corporation) Mail 137 MB (Apple) Safari 71 MB (Apple) Finder 70 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 54 MB / 3 MB (?) AddressBookSourceSync.app 1 MB / 55 KB (Apple) Mail 409 KB / 49 KB (Apple) assistantd 7 KB / 73 KB (Apple) homed 40 KB / 10 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 96 MB Used RAM: 5.33 GB Cached files: 2.58 GB Available RAM: 2.67 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-14 XProtectPlistConfigData (2135) 2020-11-14 Microsoft AutoUpdate 2020-11-15 Microsoft Word 2020-11-15 macOS 11.0.1 (11.0.1) 2020-11-15 MRTConfigData (1.72) 2020-11-16 Twitter (8.43.11) 2020-11-16 GarageBand (10.4.1) 2020-11-16 EtreCheck (5.6.3) Clean up: ~/Library/LaunchAgents/com.helper.stage.agent.plist ~/Library/Application Support/helper/helper.app/Contents/MacOS/Installer Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report