EtreCheckPro version: 6.8.2 (68031) Report generated: 2023-11-14 10:59:34 Download EtreCheckPro from https://etrecheck.com Runtime: 4:06 Performance: Good Problem: Other problem Description: Amazon won’t let me log in, says its a problem with my computer. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2017) Status: Supported MacBook Air Model: MacBookAir7,2 1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 20 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1152 x 720 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (89.73 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (578 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (3.22 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (4 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 89.73 GB Shared values Size: 250.79 GB Free: 140.58 GB Available: 163.58 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 578 MB Shared values Size: 250.79 GB Free: 140.58 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 3.22 GB Shared values Size: 250.79 GB Free: 140.58 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 250.79 GB Free: 140.58 GB Available: 163.58 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 4 MB Shared values Size: 250.79 GB Free: 140.58 GB Network: Interface usbmodem142201: USB ACM Interface en3: Thunderbolt Ethernet Interface en4: iPad Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7.1 (21G920) Time since boot: About 3 days Notifications: EtreCheckPro.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Apps: 2 Applications: 407 apps 36 x86-only apps 4 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 190 Apple tasks [Running] 151 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 165 Apple tasks [Running] 174 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-26) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2020-05-21) Executable: /Library/PrivilegedHelperTools/com.malwarebytes.HelperTool [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-09-27) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 2DA6A5A9-56E6-462D-BC76-3B02DDBC9F97.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-09-15) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Not signed - installed 2019-08-16) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Not signed - installed 2019-08-16) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-11-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-24) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-07-20) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-09-15) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Other] com.microsoft.OneDriveStandaloneUpdater.plist (Not signed - installed 2019-08-16) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-11-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2023-11-10) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-11-04) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-11-04) User Login Items: [Not Loaded] LaunchHelper (App Store - installed 2023-08-22) Modern Login Item /Applications/EasyMail.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2022-03-10) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2023-06-01) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2023-06-01) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app App Extensions: Share services: OneNote - /Applications/Microsoft OneNote.app Safari extensions: SmartPlay Extension - /Applications/SmartPlay.app Backup: Skip System Files: Yes Auto backup: Yes Destinations: B*********s [Local] (Last used) Total size: 2.00 TB Total number of backups: 21 Oldest backup: 2023-03-29 15:57:24 Last backup: 2023-11-13 00:49:10 5 local snapshots Oldest local snapshot: 2023-11-12 13:07:17 Last local snapshot: 2023-11-13 00:20:19 Performance: System Load: 2.12 (1 min ago) 4.79 (5 min ago) 4.69 (15 min ago) Nominal I/O usage: 0.46 MB/s File system: 59.33 seconds Write speed: 1085 MB/s Read speed: 1145 MB/s CPU Usage Snapshot: Type Overall System: 21 % User: 50 % Idle: 29 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) CalendarWidgetExtension 39.44 % (Apple) RTProtectionDaemon 34.96 % (Malwarebytes Corporation) WorldClockWidget 23.38 % (Apple) CalendarAgent 11.32 % (Apple) WindowServer 10.80 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 676 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (13) 572 MB (Apple) mdworker_shared (15) 152 MB (Apple) MTLCompilerService (17) 129 MB (Apple) RTProtectionDaemon 106 MB (Malwarebytes Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 23 MB / 1 MB (Apple) com.apple.WebKit.Networking 9 MB / 681 KB (Apple) trustd 99 KB / 45 KB (Apple) CalendarAgent 75 KB / 30 KB (Apple) itunescloudd 50 KB / 7 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) trustd (6) 36 (Apple) logd 7 (Apple) com.apple.WebKit.WebContent (13) 3 (Apple) WindowServer 3 (Apple) RTProtectionDaemon 0 (Malwarebytes Corporation) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.29 GB Used RAM: 4.06 GB Cached files: 2.65 GB Available RAM: 3.94 GB Swap Used: 504 MB Software Installs (past 60 days): Install Date Name (Version) 2023-09-25 macOS 12.7 (12.7) 2023-09-27 Malwarebytes for Mac (1.0) 2023-10-10 Microsoft OneNote (16.78.23100802) 2023-10-11 macOS Monterey (12.7) 2023-10-24 Microsoft Office Licensing Helper (0) 2023-11-04 Microsoft Excel (16.78.23102801) 2023-11-04 Microsoft Outlook (16.78.23102801) 2023-11-04 Microsoft PowerPoint (16.78.23102801) 2023-11-04 Microsoft Word (16.78.23102801) 2023-11-04 XProtectPayloads (118) 2023-11-04 Safari (17.1) 2023-11-04 macOS 12.7.1 (12.7.1) 2023-11-10 XProtectPlistConfigData (2175) 2023-11-14 Microsoft AutoUpdate (4.65.23111019) Clean up: /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found Diagnostics Information (past 7-30 days): 2023-11-12 15:54:38 com.apple.WebKit.WebContent High CPU Use (4 times) Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2023-11-10 06:26:33 EtreCheckPro.app High CPU Use Executable: /private/var/folders/*/EtreCheckPro.app 2023-11-07 11:39:57 mdsync High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync End of report