EtreCheckPro version: 6.7.3 (67033) Report generated: 2022-11-12 15:05:17 Download EtreCheckPro from https://etrecheck.com Runtime: 21:11 Performance: Poor Problem: Computer is too slow Description: My computer takes approximately 10 minutes to fully start up after bei ng shut down. I also get the spinning wheel whenever I try to complete simple tasks such as opening an app, accessing the internet, or tryin g to open a document. When the app eventually opens, it is still very slow while in use and often I am forced to reboot the app. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2015) Status: Supported iMac Model: iMac16,1 1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (610.64 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (478 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 610.64 GB Shared values Size: 1000.00 GB Free: 371.06 GB Available: 493.94 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 478 MB Shared values Size: 1000.00 GB Free: 371.06 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1000.00 GB Free: 371.06 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 1000.00 GB Free: 371.06 GB Available: 493.94 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 1000.00 GB Free: 371.06 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.1 (21G217) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Apps: 2 Old Applications: 11 x86-only apps Kernel Extensions: /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (12.9.1 - SDK 10.9) /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 184 Apple tasks [Running] 156 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 184 Apple tasks [Running] 155 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-07) [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2022-02-07) [Loaded] com.citrix.ctxusbd.plist (Not signed - installed 2019-11-22) [Running] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-26) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-11-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-10-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-07) [Loaded] com.citrix.AuthManager_Mac.plist (Not signed - installed 2018-04-28) [Other] com.citrix.ReceiverHelper.plist (Not signed - installed 2018-04-28) [Other] com.citrix.ServiceRecords.plist (Not signed - installed 2018-04-28) [Running] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) [Running] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-10-11) User Launch Agents: [Other] com.movavi.converteragent.startup.plist (Not signed - installed 2020-11-15) [Running] com.spotify.webhelper.plist (Spotify - installed 2019-11-19) User Login Items: [Running] Google Chrome (Google LLC - installed 2022-11-10) Application /Applications/Google Chrome.app [Not Loaded] StartUpHelper (Spotify - installed 2019-11-19) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-08-12) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-08-12) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-09) Silverlight: 5.1.50901.0 (? - installed 2017-06-16) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-06-09) CitrixICAClientPlugIn: 12.9.1 (? - installed 2019-11-22) Backup: Time Machine information is limited without Full Disk Access Destinations: S***********************e [Local] (Last used) 25 local snapshots Oldest local snapshot: 2022-03-12 10:44:05 Last local snapshot: 2022-11-12 14:00:47 Performance: System Load: 2.15 (1 min ago) 1.68 (5 min ago) 1.62 (15 min ago) Nominal I/O usage: 11.52 MB/s File system: 63.28 seconds Write speed: 28 MB/s Read speed: 26 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 5 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 8.10 % (Apple) GoogleSoftwareUpdateDaemon 6.28 % (Google LLC) EtreCheckPro 2.94 % (Etresoft, Inc.) kernel_task 2.92 % (Apple) mdbulkimport (3) 1.20 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (19) 512 MB (Apple) Google Chrome Helper (Renderer) (4) 313 MB (Google LLC) EtreCheckPro 300 MB (Etresoft, Inc.) Microsoft Word 284 MB (Microsoft Corporation) mds_stores 243 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 6 MB / 92 KB (Apple) apsd 91 KB / 106 KB (Apple) netbiosd 30 KB / 18 KB (Apple) Mail 31 KB / 10 KB (Apple) trustd 8 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) GoogleSoftwareUpdateDaemon 1 (Google LLC) swcd 0 (Apple) trustd (5) 0 (Apple) fseventsd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 38 MB Used RAM: 4.57 GB Cached files: 3.39 GB Available RAM: 3.43 GB Swap Used: 3 MB Software Installs (past 60 days): Install Date Name (Version) 2022-09-24 macOS 12.6 (12.6) 2022-10-11 Microsoft AutoUpdate (4.52.22100900) 2022-11-10 XProtectPlistConfigData (2165) 2022-11-10 XProtectPayloads (84) 2022-11-11 Safari (16.1) 2022-11-11 macOS 12.6.1 (12.6.1) Clean up: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Executable not found /Library/LaunchAgents/com.citrix.ServiceRecords.plist /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Executable not found ~/Library/LaunchAgents/com.movavi.converteragent.startup.plist /Applications/Movavi Video Converter 21 Premium.app/Contents/MacOS/ConverterAgent.app Executable not found /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found