EtreCheck version: 5.5.4 (5106) Report generated: 2020-04-30 15:56:53 Download EtreCheck from https://etrecheck.com Runtime: 7:25 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: I have just uploaded the Catalina OS to my iMac (late 2012) and now it is running so slowly that I cant work properly. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2012) iMac Model: iMac13,1 2.7 GHz Quad-Core Intel Core i5 (i5-3335S) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 640M - VRAM: 512 MB iMac 1920 x 1080 S24D330 1920 x 1080 Drives: disk0 - APPLE HDD ST1000LM024 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 302.78 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.98 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 1000.00 GB (Shared - 302.78 GB used, 732.75 GB available, 681.18 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 681.18 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 10.98 GB used, 732.75 GB available, 681.18 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: About 2 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist Executable: ~/Applications/Akamai/netsession_mac Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MAIRUploader.plist Executable: Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.leapfrog.connect.shell.plist Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.shell Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Running app: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Executable file is not accessible without Full Drive Access Running app: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload Details: Executable file is not accessible without Full Drive Access Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 170 32-bit Applications: 81 32-bit apps Kernel Extensions: /Applications/Parallels Desktop.app prl_hid_hook.kext (9.0 24251.1052177) prl_hypervisor.kext (9.0 24251.1052177) prl_netbridge.kext (9.0 24251.1052177) prl_usb_connect.kext (9.0 24251.1052177) prl_vnic.kext (9.0 24251.1052177) /Library/Extensions LfEtherConfig.kext (2.0) LfConnectDriver.kext (1.8.1 - SDK 10.7) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 124 Apple tasks [Other] 5 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 171 Apple tasks [Running] 125 Apple tasks [Other] 3 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2013-10-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-30) [Other] com.teamviewer.teamviewer.plist (? 9223e856 - installed 2019-03-30) [Other] com.teamviewer.teamviewer_desktop.plist (? efecefe3 - installed 2019-03-30) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27) [Not Loaded] com.leapfrog.connect.shell.plist (? d8870347 - installed 2013-01-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-30) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-01-25) [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2019-03-30) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2013-01-05) [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2015-05-31) [Other] com.akamai.single-user-client.plist (? 0 - installed 2018-05-26) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2017-10-04) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-16) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-16) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-04-30) [Not Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (? 0 - installed ) [Not Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed ) [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-08) User Login Items: [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-11-12) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2013-10-15) FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-15) AdobePDFViewerNPAPI: 11.0.23 (Adobe Systems, Inc. - installed 2019-03-27) AdobePDFViewer: 11.0.23 (Adobe Systems, Inc. - installed 2019-03-27) Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-15) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-10-25) Silverlight: 5.1.20125.0 (? - installed 2013-07-05) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-03-27) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2020-04-30 13:58:33 Last local snapshot: 2020-04-30 14:59:25 Performance: System Load: 4.48 (1 min ago) 4.09 (5 min ago) 4.00 (15 min ago) Nominal I/O speed: 4.07 MB/s File system: 40.22 seconds Write speed: 50 MB/s Read speed: 57 MB/s CPU Usage Snapshot: Type Overall System: 30 % User: 33 % Idle: 37 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 222.80 % (?) trustd 13.67 % (Apple) Google Chrome 4.95 % (Google, Inc.) HP Device Monitor 4.40 % (HP Inc.) EtreCheck 4.16 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 541 MB (App Store) accountsd 298 MB (Apple) Google Chrome 244 MB (Google, Inc.) photoanalysisd 173 MB (Apple) App Store 122 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 1 MB / 318 KB (?) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1019 MB Used RAM: 5.82 GB Cached files: 1.19 GB Available RAM: 2.18 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-04-15 Adobe Flash Player 2020-04-23 Just Color Picker (5.2.2) 2020-04-29 macOS Catalina (10.15.4) 2020-04-30 Microsoft AutoUpdate 2020-04-30 MRTConfigData (1.58) 2020-04-30 XProtectPlistConfigData (2119) 2020-04-30 EtreCheck (5.5.4) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report