EtreCheck version: 6.1.4 (6B028) Report generated: 2019-11-14 21:21:30 Download EtreCheck from https://etrecheck.com Runtime: 9:55 Performance: Below Average Problem: Other problem Description: Upgraded to Catalina and now restart needed after awakening from sleep mode. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Antivirus software problems - Antivirus software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Hardware Information: iMac (21.5-inch, Late 2012) iMac Model: iMac13,1 1 2.9 GHz Quad-Core Intel Core i5 (i5-3470S) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Video Information: NVIDIA GeForce GT 650M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 373.37 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 27 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.79 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 1000.00 GB (Shared - 373.37 GB used - 610.78 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 525 MB used - 610.78 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used - 610.78 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 10.79 GB used - 610.78 GB free) APFS Mount point: / Read-only: Yes disk2s2 - T******************s 3.00 TB (1.54 TB used - 1.46 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface usbmodem1a1322: SAMSUNG_Android_SPH-L710 2 Interface usbmodemb3030972: SAMSUNG_Android_SPH-L710 Interface modem: Internal Modem Interface SAMSUNG_MDM: SAMSUNG Modem Interface usbmodem20A4C2BF088A1: Versa Interface en1: AirPort 802.11 a/b/g/n Interface en4: Bluetooth PAN Interface en0: Ethernet Interface bridge0: Thunderbolt Bridge iCloud Quota: 77.62 GB available System Software: macOS Catalina 10.15.1 (19B88) Time since boot: Less than an hour Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Unsigned Files: Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.amazon.music.plist Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the whitelist - probably OK Login Item: /Applications/Palm/Transport Monitor Login Item: ~/Library/Application Support/.FUS/fuspredownloader.app Login Item: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app 32-bit Applications: 64 32-bit apps Kernel Extensions: /Applications/Kies.app [Not Loaded] ssudmdmcontrol.kext (1.2.61 - SDK 10.6) [Not Loaded] ssudmdmdata.kext (1.2.61 - SDK 10.6) [Not Loaded] ssuddrv.kext (1.2.61 - SDK 10.6) [Not Loaded] ssudmtp.kext (1.2.61 - SDK 10.5) [Not Loaded] ssudserial.kext (1.2.61 - SDK 10.6) /Applications/TemperatureMonitor.app [Not Loaded] BRESINKx86Monitoring.kext (9.0) /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext (19.10.2 - SDK 10.9) /Library/Extensions [Not Loaded] net6im.kext (1.1.6) [Not Loaded] dne.kext (1.0.14 - SDK 10.6) [Not Loaded] dniregistry.kext (1.0.4) [Not Loaded] HotSync Classic Seize.kext (3.2) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 165 Apple tasks [Running] 128 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 174 Apple tasks [Running] 126 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-10-17) [Other] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04) [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-06-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-10-30) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Other] com.citrix.agadminservice.plist (? d871f7f9 - installed 2011-10-24) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-10-17) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-21) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-06-13) User Launch Agents: [Not Loaded] com.amazon.music.plist (? 0 - installed 2014-12-12) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2014-06-24) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-11-07) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-11-07) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-11-18) User Login Items: Backup and Sync.app (Google, Inc. - installed 2019-10-24) (Application - /Applications/Backup and Sync.app) Canon IJ Network Scanner Selector EX.app (? - installed 2018-04-14) (Application - /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app) CleanMyMac 3 Menu.app (MacPaw Inc. - installed 2019-05-04) (Application - /Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app) Dropbox.app (Dropbox, Inc. - installed 2019-10-31) (Application - /Applications/Dropbox.app) Transport Monitor (?) (Application - /Applications/Palm/Transport Monitor) AirPort Base Station Agent.app (Apple - installed 2019-10-23) (Application - /System/Library/CoreServices/AirPort Base Station Agent.app) fuspredownloader.app (? - installed 2013-04-27) (Application - ~/Library/Application Support/.FUS/fuspredownloader.app) Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.8.1 (? - installed 2011-01-13) FlashPlayer-10.6: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-14) EPPEX Plugin: 10.0 (? - installed 2016-05-22) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-11-14) AdobePDFViewer: 19.021.20056 (Adobe Systems, Inc. - installed 2019-11-14) Flash Player: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-14) AGNetscapePlugin: 1.0 (? - installed 2011-10-24) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-27) CitrixICAClientPlugIn: 19.10.2 (Citrix Systems, Inc. - installed 2019-11-12) Silverlight: 4.0.51204.0 (? - installed 2018-04-14) iPhotoPhotocast: 7.0 (Apple - installed 2012-11-19) User Internet Plug-ins: ZoomUsPlugIn: 4.4.52595.0425 (Zoom Video Communications, Inc. - installed 2019-04-30) WebEx64: 1.0 (? - installed 2015-12-11) WebEx: 1.0 (? - installed 2010-04-23) CWSAssistantPlugin: 100 (? - installed 2018-12-11) RealPlayer Plugin: (?) Unity Web Player: UnityPlayer version 2.0.2f2 (? - installed 2008-02-29) CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2014-03-25) Move_Media_Player: npmnqmp 071303000006 (? - installed 2009-03-09) Safari Extensions: Rapport Content Blocker - Trusteer LTD (installed 2019-08-30) Rapport Extension - Trusteer LTD (installed 2019-08-30) 3rd Party Preference Panes: Flash Player (installed 2019-10-30) Trusteer Endpoint Protection (installed 2019-06-13) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Destinations: Data [Network] (Last used) Total size: 3.00 TB Total number of backups: 74 Oldest backup: 2018-09-17 13:42:29 Last backup: 2019-11-14 12:07:58 5 local snapshots Oldest local snapshot: 2019-11-14 00:13:39 Last local snapshot: 2019-11-14 20:58:43 Performance: System Load: 2.43 (1 min ago) 1.88 (5 min ago) 1.70 (15 min ago) Nominal I/O speed: 3.34 MB/s File system: 40.41 seconds Write speed: 36 MB/s Read speed: 57 MB/s CPU Usage Snapshot: Type Overall System 2 % User 4 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 5.28 % (Apple) com.apple.WebKit.Networking (2) 4.74 % (Apple) EtreCheckPro 4.08 % (Etresoft, Inc.) kernel_task 3.88 % (Apple) Safari 3.84 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (9) 730 MB (Apple) EtreCheckPro 583 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (8) 510 MB (Google, Inc.) mdworker_shared (20) 283 MB (Apple) Dropbox (3) 261 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Dropbox 76 KB / 140 KB (Dropbox, Inc.) mDNSResponder 125 KB / 76 KB (Apple) apsd 14 KB / 64 KB (Apple) com.apple.WebKit.Networking 37 KB / 27 KB (Apple) Mail 35 KB / 16 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome Helper (Renderer) (8) 3 (Google, Inc.) accountsd 1 (Apple) WiFiAgent 1 (Apple) AddressBookSourc 1 (?) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 532 MB Used RAM: 5.76 GB Cached files: 1.72 GB Available RAM: 2.24 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-10-16 Adobe Acrobat Reader DC (19.021.20047) 2019-10-19 Adobe Acrobat Reader DC (19.021.20048) (0) 2019-10-26 Adobe Acrobat Reader DC (19.021.20049) (19.021.20049) 2019-11-10 Safari (13.0.3) 2019-11-12 Citrix Workspace (19.10.2) 2019-11-14 XProtectPlistConfigData (2108) 2019-11-14 Adobe Acrobat Reader DC (19.021.20056) (19.021.20056) 2019-11-14 Adobe Flash Player (32.0.0.293) Clean up: /Library/LaunchDaemons/com.citrix.agadminservice.plist AGAdminService Executable not found Diagnostics Information (past 7 days): 2019-11-14 21:10:46 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2019-11-13 14:47:44 CalendarAgent Crash Executable: /System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarAgent Details: dyld3 mode 2019-11-10 21:55:28 Backup and Sync.app Crash Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: performSelector:withObject:withObject: 2019-11-10 21:15:30 locationd Crash Executable: /usr/libexec/locationd Details: dyld3 mode 2019-11-10 20:19:18 Kernel Panic Details: panic(cpu 1 caller 0xffffff7fa8cecad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 140 seconds 2019-11-10 16:17:33 accountsd High CPU Use Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd End of report