EtreCheck version: 5.5.5 (5111) Report generated: 2020-06-30 18:59:47 Download EtreCheck from https://etrecheck.com Runtime: 2:55 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: thumbnails missing in Photos after editing RAW files Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Low disk space - This machine is running critically low on free hard drive space. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, Mid 2013) MacBook Air Model: MacBookAir6,2 1.3 GHz Dual-Core Intel Core i5 (i5-4250U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 135 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 84.51 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 8.59 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.22 GB used) disk2 - TOSHIBA External USB 3.0 1.00 TB External USB 5 Gbit/s USB disk2s1 - T*********T (Mac OS Extended (Case-sensitive, Journaled)) 1.00 TB (440.69 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 121.12 GB (Shared - 84.51 GB used, 17.56 GB available, 16.07 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 121.12 GB (Shared - 8.59 GB used, 16.07 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 121.12 GB (Shared - 11.22 GB used, 17.56 GB available, 16.07 GB free) APFS Mount point: / Read-only: Yes disk2s1 - T*********T 1.00 TB (440.69 GB used, 559.52 GB available, 559.51 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T*********T Owners enabled: No Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Screen sharing: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About an hour Notifications: EtreCheck.app one notification BitdefenderVirusScanner.app 2 notifications Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Printer sharing: Enabled Screen sharing: Enabled Adware: Launchd: /Library/LaunchDaemons/com.apple.panur.plist Executable: /Library/panur Reason: Adware pattern match Launchd: /Library/LaunchAgents/macsearch.plist Executable: /Library/Application Support/Agent/macsearch DistributerName ChannelId DeviceId Country BarcodeId Reason: Adware name match Launchd: /Library/LaunchDaemons/com.apple.builing.plist Executable: /Library/builing Reason: Adware pattern match Unsigned Files: Launchd: ~/Library/LaunchAgents/com.PfcVi.plist Executable: ~/Library/search.amp/RJ3g8 Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.SystemExtr.plist Executable: ~/Library/SystemExtr/SystemExtr.app/Contents/MacOS/SystemExtr Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.hchrobcmytip.plist Executable: Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.twyblade-woofer.plist Executable: Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.chxyH.plist Executable: /Library/search.amp/Bh1Fu Details: Executable file is not accessible without Full Drive Access Launchd: ~/Library/LaunchAgents/com.DateCheck.plist Executable: ~/Library/DateCheck/DateCheck.app/Contents/MacOS/DateCheck Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.WiVYaMzx.plist Executable: /Library/WiVYaMzx/WiVYaMzx.app/Contents/MacOS/WiVYaMzx Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.RujkO.plist Executable: /Library/NE8ur/DD9vy Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.alway.da.plist Executable: /Library/alway.da/alway.da.app/Contents/MacOS/alway.da Launchd: ~/Library/LaunchAgents/com.goring-preinstill.plist Executable: ~/Library/semiserf-bedead/svLKnjff/DiRlKTKm/oMMVUIwI/goring-preinstill Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.utilityData.plist Executable: ~/Library/utilityData/utilityData.app/Contents/MacOS/utilityData Launchd: ~/Library/LaunchAgents/com.0qaXq.plist Executable: ~/Library/cd1VB/c50Eb Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.fxfactory.FxFactory.helper.plist Executable: /Library/PrivilegedHelperTools/com.fxfactory.FxFactory.helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.Jf6i7.plist Executable: ~/Library/4JbSA/IfqQ6 Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.ReplayInfo.plist Executable: ~/Library/Application Support/com.ReplayInfo/ReplayInfo Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.19jiD.plist Executable: /Library/UKTNR/K1krk Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/com.xmuvttvwhxna.plist Executable: Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.goggler.wr.plist Executable: /Library/goggler.wr/goggler.wr.app/Contents/MacOS/goggler.wr Running app: /Library/hchrobcmytip/hchrobcmytip Running app: /Library/xmuvttvwhxna/xmuvttvwhxna Running app: /Library/hartebeest/jHitnQLk/uVpgtrAV/bssqSjGu/twyblade-woofer Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 10 32-bit Applications: 6 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 186 Apple tasks [Running] 110 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 206 Apple tasks [Running] 97 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.19jiD.plist (? f92f7a83 - installed 2018-09-14) [Other] com.alway.da.plist (? f7010d91 - installed 2018-07-29) [Other] com.chxyH.plist (? 7df89b71 - installed 2018-07-29) [Other] com.goggler.wr.plist (? 1bca93a0 - installed 2017-08-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27) [Not Loaded] com.twyblade-woofer.plist (? 0 - installed 2017-08-08) [Other] macsearch.plist (Adware - installed ) Launch Daemons: [Other] com.RujkO.plist (? 1b36ae14 - installed 2018-07-29) [Loaded] com.WiVYaMzx.plist (? 2023e7f0 - installed 2017-08-05) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-05-22) [Other] com.apple.builing.plist (Adware - installed ) [Other] com.apple.panur.plist (Adware - installed ) [Loaded] com.fxfactory.FxFactory.helper.plist (? 1ec1ea62 - installed 2016-03-02) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Not Loaded] com.hchrobcmytip.plist (? 0 - installed 2017-08-07) [Loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2018-01-25) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) [Not Loaded] com.xmuvttvwhxna.plist (? 0 - installed 2017-08-05) User Launch Agents: [Loaded] com.0qaXq.plist (? 0 - installed 2018-08-29) [Loaded] com.DateCheck.plist (? 0 - installed 2020-06-01) [Killed] com.Jf6i7.plist (? 0 - installed 2018-09-14) [Running] com.PfcVi.plist (? 0 - installed 2018-08-29) [Loaded] com.ReplayInfo.plist (? 0 - installed 2020-06-23) [Loaded] com.SystemExtr.plist (? 0 - installed 2019-03-14) [Loaded] com.goring-preinstill.plist (? 0 - installed 2017-08-08) [Loaded] com.utilityData.plist (? 0 - installed 2019-04-14) User Login Items: [Not Loaded] Evernote Helper (Evernote - installed 2019-10-09) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2019-10-09) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] LaunchHelper (App Store - installed 2018-06-15) Modern Login Item /Applications/FreeChat for Facebook Messenger.app/Contents/Library/LoginItems/LaunchHelper.app Internet Plug-ins: Flash Player: 32.0.0.387 (Adobe Inc. - installed 2020-06-12) FlashPlayer-10.6: 32.0.0.387 (Adobe Inc. - installed 2020-06-12) Silverlight: 5.1.30514.0 (? - installed 2015-05-07) Audio Plug-ins: KrispAudio: 0.3.0 (Krisp Technologies, Inc. - installed 2020-04-20) Safari Extensions: ABP (App Store - installed 2020-05-11) ABP Control Panel (App Store - installed 2020-05-11) Rapport Content Blocker (Trusteer LTD - installed 2019-12-13) Rapport Extension (Trusteer LTD - installed 2019-12-13) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-05-22) Trusteer Endpoint Protection (Trusteer LTD - installed 2019-12-13) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 121.12 GB - Disk used: 105.06 GB Destinations: T**********e [Local] (Last used) Total size: 399.87 GB Total number of backups: 8 Oldest backup: 2020-06-28 12:30:54 Last backup: 2020-06-30 09:45:54 5 local snapshots Oldest local snapshot: 2020-06-30 12:32:04 Last local snapshot: 2020-06-30 18:31:53 Performance: System Load: 2.09 (1 min ago) 2.73 (5 min ago) 3.27 (15 min ago) Nominal I/O speed: 12.05 MB/s File system: 40.32 seconds Write speed: 285 MB/s Read speed: 759 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 41 % Idle: 48 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 165.94 % (?) trustd 34.25 % (Apple) EtreCheck 5.72 % (App Store) CoreServicesUIAgent 1.27 % (Apple) corespotlightd 0.79 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 215 MB (App Store) Mail 69 MB (Apple) Safari 57 MB (Apple) Finder 48 MB (Apple) AppleSpell 42 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 309 KB / 237 KB (?) Mail 29 KB / 8 KB (Apple) CalendarAgent 20 KB / 10 KB (Apple) SystemUIServer 0 B / 128 B (Apple) mdworker_shared 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 33 MB Used RAM: 3.22 GB Cached files: 769 MB Available RAM: 802 MB Swap Used: 5.88 GB Software Installs (past 30 days): Install Date Name (Version) 2020-06-12 Adobe Flash Player (32.0.0.387) 2020-06-19 macOS Catalina 10.15.5 Supplemental Update 2020-06-19 Gatekeeper Compatibility Data (1.0) 2020-06-27 MRTConfigData (1.63) 2020-06-30 XProtectPlistConfigData (2124) 2020-06-30 EtreCheck (5.5.5) Clean up: /Library/LaunchDaemons/com.RujkO.plist /Library/NE8ur/DD9vy Executable not found /Library/LaunchAgents/com.goggler.wr.plist /Library/goggler.wr/goggler.wr.app/Contents/MacOS/goggler.wr Executable not found /Library/LaunchAgents/com.alway.da.plist /Library/alway.da/alway.da.app/Contents/MacOS/alway.da Executable not found Diagnostics Information (past 7-30 days): 2020-06-30 17:54:30 com.apple.photos.ImageConversionService High CPU Use (13 times) Executable: /System/Library/PrivateFrameworks/MediaConversionService.framework/Versions/A/XPCServices/com.apple.photos.ImageConversionService.xpc/Contents/MacOS/com.apple.photos.ImageConversionService 2020-06-30 13:39:29 Kernel Panic (4 times) 2020-06-30 12:29:19 photoanalysisd High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd Details: dyld3 mode file analysis of asset=A143A0CF-4449-455D-B412-4B03143F043B/L0/001 med iaType=1/0 resourceType=102 resourceUTI=public.jpeg filename= *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[PGGraphHighlightNode enumerateHighlightNodesUsingBloc k:]: unrecognized selector sent to instance 0x7fd2a2c50be0' terminating with uncaught exception of type NSException abort() called 2020-06-30 09:27:48 Photos.app High CPU Use (8 times) Executable: /System/Applications/Photos.app Details: dyld3 mode BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt 2020-06-30 08:50:32 photolibraryd High CPU Use (6 times) Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2020-06-29 15:03:51 com.apple.MediaLibraryService High CPU Use (2 times) Executable: /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.apple.MediaLibraryService.xpc/Contents/MacOS/com.apple.MediaLibraryService 2020-06-29 09:48:48 BitdefenderVirusScanner.app High CPU Use (2 times) Executable: /Applications/BitdefenderVirusScanner.app 2020-06-28 18:44:34 cloudphotod Crash (2 times) Executable: /System/Library/PrivateFrameworks/CloudPhotoLibrary.framework/Versions/A/Support/cloudphotod Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'at dealloc time, [CPLLibraryManager 0x7f81c2513ee 0 MobileSlideShow CPLLibraryManagerStateOpened] should not be in state CPLLibraryManagerStateOpened' terminating with uncaught exception of type NSException abort() called 2020-06-28 11:30:53 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2020-06-28 10:32:37 mds Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds Details: dyld3 mode -[MDSVolumeFMWQueue pushFMWEvent:withFilter:isLocalOnly:] (/AppleInter nal/BuildRoot/Library/Caches/com.apple.xbs/Sources/Spotlight/Spotlight -2076.6/spotlight/server/MDSVolume/MDSVolumeFMWQueue.m:4880) failed as sertion -- Source path not nul terminated 2020-06-27 12:06:35 Pixelmator.app High CPU Use Executable: /Applications/Pixelmator.app End of report