EtreCheckPro version: 6.8.8 (68072) Report generated: 2025-02-17 19:46:13 Download EtreCheckPro from https://etrecheck.com Runtime: 3:08 Performance: Excellent Problem: Computer is restarting Description: Computer randomly restarts while in sleep mode. Also sometimes won’t b oot up correctly Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) Status: Vintage iMac Model: iMac18,2 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 560 - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 0% used, 324.40 GB written, 100% health, 41 unsafe shutdowns disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (12.93 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.14 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - Update (APFS) (3 MB used) disk2s6 - VM (APFS) [APFS VM] (1 MB used) disk1 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (12.93 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.14 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - Update (APFS) (3 MB used) disk2s6 - VM (APFS) [APFS VM] (1 MB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 12.93 GB Shared values Size: 1.03 TB Free: 997.45 GB Available: 998.26 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.14 GB Shared values Size: 1.03 TB Free: 997.45 GB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 1.03 TB Free: 997.45 GB Available: 998.26 GB disk2s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 3 MB Shared values Size: 1.03 TB Free: 997.45 GB disk2s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1 MB Shared values Size: 1.03 TB Free: 997.45 GB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Mitsumi Electric - Hub in Apple Extended USB Keyboard Mitsumi Electric - Apple Extended USB Keyboard USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.7.4 (22H420) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (3.4.1) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 203 Apple tasks [Running] 148 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 216 Apple tasks [Running] 163 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2024-11-12) Executable: /macOS Install Data/Locked Files/cleanup_installer [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-05-10) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Not Loaded] com.epson.RemotePrintIODaemon.plist (Seiko Epson Corporation - installed 2023-10-03) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIODaemon.app/Contents/MacOS/RemotePrintIODaemon [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-01-15) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.epson.RemotePrintIOHelper.plist (Seiko Epson Corporation - installed 2023-10-03) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIOHelper.app/Contents/MacOS/RemotePrintIOHelper [Not Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2024-07-18) Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent [Not Loaded] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2024-09-01) Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager [Not Loaded] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10) Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor [Not Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-01-15) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-01-15) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-11-21) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-11-13) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-11-13) Applications: 519 Apple apps 61 3rd party apps 25 x86-only apps No unsigned apps App Extensions: QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 3.86 (1 min ago) 3.72 (5 min ago) 3.35 (15 min ago) Nominal I/O usage: 0.19 MB/s File system: 23.69 seconds Write speed: 774 MB/s Read speed: 1317 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.96 % (Etresoft, Inc.) Google Chrome 4.68 % (Google LLC) Google Chrome Helper (Renderer) (38) 4.30 % (Google LLC) WindowServer 2.94 % (Apple) Google Chrome Helper (4) 2.58 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (38) 3.19 GB (Google LLC) EtreCheckPro 644 MB (Etresoft, Inc.) Google Chrome 365 MB (Google LLC) Preview 224 MB (Apple) MTLCompilerService (15) 169 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.geod 348 KB / 9 KB (Apple) mDNSResponder 129 KB / 16 KB (Apple) apsd 10 KB / 26 KB (Apple) trustd 26 KB / 4 KB (Apple) netbiosd 618 B / 422 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome 2 (Google LLC) bluetoothd 1 (Apple) Google Chrome Helper (Renderer) (38) 1 (Google LLC) Preview 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 37 MB Used RAM: 5.78 GB Cached files: 2.19 GB Available RAM: 2.22 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-12-20 XProtectPayloads (149) 2025-01-15 Zoom Workplace (6.3.5.46181) 2025-01-19 macOS 13.7.2 (13.7.2) 2025-02-06 XProtectPlistConfigData (5287) 2025-02-17 Safari (18.3) 2025-02-17 macOS 13.7.4 (13.7.4) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 60 days): 2025-02-17 19:10:00 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2025-02-17 17:28:27 Kernel Panic (3 times) First occurrence: 2025-02-17 16:47:14 Details: panic(cpu 1 caller 0xffffff7fae078dfa): "virtual bool IOAccelDisplayMa chine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false"@IOAccelDisplayMachine.cpp:345 Panicked task 0xffffff9a6947f478: 9 threads: pid 141: WindowServer End of report