EtreCheck version: 5.6.2 (5220) Report generated: 2020-10-14 17:01:10 Download EtreCheck from https://etrecheck.com Runtime: 7:25 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: computer freezes frequently. cursor moves but no response Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Failing hard drive - This computer has a hard drive that appears to be failing. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Out of RAM - This computer is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Vintage hardware - This computer may be considered vintage. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, Mid 2012) - Vintage! MacBook Pro Model: MacBookPro9,2 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 4 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 827 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 499.25 GB disk1 - Macintosh HD (Journaled HFS+) 498.88 GB (285.91 GB used) disk0s3 - Recovery HD [Recovery] 650 MB Mounted Volumes: disk1 - Macintosh HD 498.88 GB (285.91 GB used, 222.66 GB available, 212.71 GB free) Journaled HFS+ Mount point: / Network: Interface en0: Ethernet Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G14033) Time since boot: About 7 days Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/jp.co.canon.ij.hdalbumez.plist Executable: NotificationTool.app --args -s Details: Domain name invalid - possibly adware Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/net.optimum.iptv.optimumapp.agent.v3.plist Executable: ~/Documents/.cvcoptdata/eoptcron Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app/Contents/CNSSelectorAgent.app/Contents/MacOS/CNSSelectorAgent Running app: /Library/Application Support/Logitech/LCCDaemon.app/Contents/MacOS/LCCDaemon Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Default Browser.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Preference Pane: /Library/PreferencePanes/DivX.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/Logitech Control Center.prefPane Preference Pane: /Library/PreferencePanes/M-AudioFastTrackPro.prefPane Apps: 5 32-bit Applications: 67 32-bit apps Kernel Extensions: /System/Library/Extensions LogitechHIDDevices.kext (2.4.0) M-AudioFastTrackPro.kext (M-Audio Fast Track Pro USB 1.7) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 158 Apple tasks [Running] 72 Apple tasks [Killed] 49 Apple tasks System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 175 Apple tasks [Running] 77 Apple tasks [Killed] 44 Apple tasks [Other] One Apple task Launch Agents: [Loaded] jp.co.canon.ij.hdalbumez.plist (? 991bdda - installed 2020-02-21) [Loaded] jp.co.canon.ij.rp.photoservice.webinstaller.plist (Apple - installed 2020-09-10) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-09-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-10) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2020-02-21) User Launch Agents: [Running] net.optimum.iptv.optimumapp.agent.v3.plist (? 0 - installed 2017-10-29) User Login Items: [Running] CIJSULAgent (Canon Inc. - installed 2020-02-21) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2020-02-21) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.2.3.7 (? - installed 2009-05-21) FlashPlayer-10.6: 32.0.0.445 (? - installed 2020-10-13) Default Browser: (? - installed 2019-10-20) Flash Player: 32.0.0.445 (? - installed 2020-10-13) DivXBrowserPlugin: 2.0 (? - installed 2010-07-20) PepperFlashPlayer: 32.0.0.445 (Adobe Inc. - installed 2020-10-13) Unity Web Player: UnityPlayer version 2.6.1f3 (? - installed 2012-04-08) Silverlight: 5.1.50901.0 (? - installed 2017-07-08) iPhotoPhotocast: 7.0 (Apple - installed 2011-04-21) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-09-28) iSightAudio: 7.7.3 (Apple - installed 2020-09-28) AirPlay: 2.0 (Apple - installed 2020-09-28) AppleAVBAudio: 683.1 (Apple - installed 2020-09-28) BridgeAudioSP: 4.69.2 (Apple - installed 2020-09-28) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-09-28) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: DivX (? - installed 2010-07-20) Flash Player (Adobe Inc. - installed 2020-09-25) Flip4Mac WMV (? - installed 2009-05-21) Logitech Control Center (? - installed 2007-11-16) M-AudioFastTrackPro (? - installed 2009-01-05) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 1.55 (1 min ago) 1.83 (5 min ago) 2.18 (15 min ago) Nominal I/O speed: 0.14 MB/s File system: 77.00 seconds Write speed: 36 MB/s Read speed: 40 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 12 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 48.29 % (?) trustd 11.53 % (Apple) EtreCheck 8.65 % (App Store) CoreServicesUIAgent 0.39 % (Apple) helpd 0.25 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 408 MB (App Store) AppleSpell 35 MB (Apple) accountsd 31 MB (Apple) App Store 28 MB (Apple) storedownloadd 22 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) firefox 1 MB / 4 MB (Mozilla Corporation) Other processes 1 MB / 1 MB (?) SystemUIServer 0 B / 4 KB (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 32 MB Used RAM: 3.20 GB Cached files: 782 MB Available RAM: 815 MB Swap Used: 203 MB Software Installs (past 30 days): Install Date Name (Version) 2020-09-28 Security Update 2020-005 (10.13.6) 2020-10-13 Adobe Flash Player (10.3.183.86) 2020-10-13 Adobe Pepper Flash Player 2020-10-14 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report