EtreCheck version: 5.6.3 (5221) Report generated: 2020-11-13 21:29:05 Download EtreCheck from https://etrecheck.com Runtime: 149:51 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Software performance problems - Software seems to be causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3.20 GHz i5-6500 CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - Empty BANK 0/DIMM1 - 4 GB DDR3 1867 BANK 1/DIMM0 - Empty BANK 1/DIMM1 - 4 GB DDR3 1867 Video Information: AMD Radeon R9 M380 - VRAM: 2 GB iMac (built-in) 5120 x 2880 20M35 1600 x 900 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 5 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 11.26 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 - M******************s (APFS) [APFS Virtual drive] (Shared - 359.38 GB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 5 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 11.26 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 - M******************s (APFS) [APFS Virtual drive] (Shared - 359.38 GB used) disk3 - WD Elements 1042 1.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - W************T (Journaled HFS+) 999.86 GB (391.71 GB used) Mounted Volumes: disk2s1 - Macintosh HD 1.02 TB (Shared - 11.26 GB used, 661.65 GB available, 644.62 GB free) APFS Mount point: / Read-only: Yes disk2s3 - Recovery [Recovery] 1.02 TB (Shared - 529 MB used, 644.62 GB free) APFS Mount point: /Volumes/Recovery disk2s4 - VM [APFS VM] 1.02 TB (Shared - 3.22 GB used, 644.62 GB free) APFS Mount point: /private/var/vm disk2s5 - M******************s [APFS Virtual drive] 1.02 TB (Shared - 359.38 GB used, 661.65 GB available, 644.62 GB free) APFS Mount point: /System/Volumes/Data disk3s2 - W************T 999.86 GB (391.71 GB used, 608.50 GB available, 608.15 GB free) Journaled HFS+ Mount point: /Volumes/W************T Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Web sharing: Enabled System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: About an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and McAfee Web sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.notification.plist Executable: /opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.ssm.ScanManager.plist Executable: /usr/local/McAfee/AntiMalware/VShieldScanManager KextLess Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.BlueStacks.AppPlayer.UninstallWatcher.plist Executable: /bin/sh ~/Library/BlueStacks/UninstallWatcher Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist Executable: /opt/cisco/hostscan/bin/ciscod -d Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.ssm.Eupdate.plist Executable: /usr/local/McAfee/AntiMalware/VShieldUpdate Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.ssm.ScanFactory.plist Executable: /usr/local/McAfee/AntiMalware/VShieldScanner Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.mydesktophelper.plist Executable: /Library/Application Support/Oracle/MyDesktop/MyDesktopHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.virusscan.fmpd.plist Executable: /usr/local/McAfee/fmp/bin64/fmpd KextLess Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.mydesktopservice.plist Executable: /Library/Application Support/Oracle/MyDesktop/MyDesktopService Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod64.plist Executable: /opt/cisco/hostscan/bin64/ciscod -d Details: Executable file is hidden - possibly adware Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Safari Extension: Webex Meetings Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Apps: 10 Kernel Extensions: /Applications/BlueStacks.app VBoxDrv.kext (BlueStack Systems, Inc., 5.2.20) /Library/Application Support/VirtualBox VBoxDrv.kext (Oracle America, Inc., 6.1.14) VBoxNetAdp.kext (Oracle America, Inc., 6.1.14) VBoxNetFlt.kext (Oracle America, Inc., 6.1.14) VBoxUSB.kext (Oracle America, Inc., 6.1.14) /Library/Extensions Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10) FTDIUSBSerialDriver.kext (2.4.2 - SDK 10.9) acsock.kext (Cisco, 4.7.1 - SDK 10.13) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 170 Apple tasks [Running] 126 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 199 Apple tasks [Running] 102 Apple tasks [Other] 2 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-03) [Loaded] com.cisco.anyconnect.gui.plist (? e1a9d14d - installed 2020-02-19) [Loaded] com.cisco.anyconnect.notification.plist (? 8b01cb06 - installed 2020-02-19) [Running] com.mcafee.menulet.plist (McAfee, Inc. - installed 2019-09-17) [Running] com.mcafee.reporter.plist (McAfee, Inc. - installed 2019-09-17) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-11) [Loaded] com.oracle.mydesktophelper.plist (? f278055d - installed 2020-02-27) Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2020-09-04) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Other] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-10-29) [Other] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2019-06-19) [Running] com.cisco.anyconnect.ciscod64.plist (? e70f2106 - installed 2019-06-19) [Running] com.cisco.anyconnect.vpnagentd.plist (? f363637f - installed 2019-06-19) [Not Loaded] com.mcafee.aac.plist (? 0 - installed 2019-09-24) [Running] com.mcafee.agent.ma.plist (McAfee, Inc. - installed 2019-08-28) [Running] com.mcafee.agent.macmn.plist (McAfee, Inc. - installed 2019-08-28) [Not Loaded] com.mcafee.agent.macompat.plist (? 0 - installed 2019-08-28) [Running] com.mcafee.ssm.Eupdate.plist (? 0 - installed 2019-09-28) [Running] com.mcafee.ssm.ScanFactory.plist (? 0 - installed 2019-09-28) [Running] com.mcafee.ssm.ScanManager.plist (? 0 - installed 2020-10-01) [Running] com.mcafee.virusscan.fmpd.plist (? 0 - installed 2020-10-01) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-23) [Running] com.oracle.mydesktopservice.plist (? e8190c03 - installed 2020-07-24) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2020-10-10) User Launch Agents: [Loaded] com.BlueStacks.AppPlayer.Service.plist (BlueStack Systems, Inc. - installed 2020-09-04) [Loaded] com.BlueStacks.AppPlayer.UninstallWatcher.plist (? 0 - installed 2020-09-04) [Loaded] com.BlueStacks.AppPlayer.Updater.plist (BlueStack Systems, Inc. - installed 2020-09-04) [Running] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-02-19) [Running] com.google.keystone.agent.plist (? 0 - installed 2020-10-16) [Running] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-16) [Running] com.lifesize.LifesizeAppService.agent.plist (LifeSize Communications, Inc - installed 2020-03-04) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-03) FlashPlayer-10.6: 32.0.0.453 (? - installed 2020-11-10) Flash Player: 32.0.0.453 (? - installed 2020-11-10) AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-03) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-10-07) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Webex Meetings (? - installed 2020-10-28) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-10-29) Backup: Time Machine information not available without Full Drive Access. 12 local snapshots Oldest local snapshot: 2020-11-12 14:45:59 Last local snapshot: 2020-11-13 14:13:24 Performance: System Load: 1.76 (1 min ago) 1.92 (5 min ago) 1.99 (15 min ago) Nominal I/O speed: 2.79 MB/s File system: 120.83 seconds (timed out) Write speed: 98 MB/s Read speed: 118 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 74 % Idle: 13 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) JavaAppLauncher 165.78 % (Oracle America, Inc.) Other processes 92.84 % (?) EtreCheck 82.49 % (App Store) photoanalysisd 3.09 % (Apple) Activity Monitor 2.32 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) JavaAppLauncher 317 MB (Oracle America, Inc.) ReportCrash 236 MB (Apple) com.apple.sbd 101 MB (Apple) zoom.us 98 MB (Zoom Video Communications, Inc.) Dropbox 97 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 552 MB / 691 MB (?) Mail 161 KB / 6 KB (Apple) Dropbox 5 KB / 121 KB (Dropbox, Inc.) JavaAppLauncher 9 KB / 5 KB (Oracle America, Inc.) SystemUIServer 0 B / 64 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 15 MB Used RAM: 6.79 GB Cached files: 1.19 GB Available RAM: 1.21 GB Swap Used: 24 MB Software Installs (past 30 days): Install Date Name (Version) 2020-10-23 Microsoft Teams (1.00.326266) 2020-10-29 Skype for Business 2020-10-31 MRTConfigData (1.69.3) 2020-10-31 XProtectPlistConfigData (2134) 2020-11-02 Telegram (7.2) 2020-11-03 ARMDC Agent Installer 2020-11-03 Adobe Acrobat Reader DC (20.013.20064) 2020-11-10 Adobe Flash Player 2020-11-10 Microsoft Word 2020-11-10 Microsoft Excel 2020-11-10 Microsoft OneNote 2020-11-10 Microsoft Outlook 2020-11-10 Microsoft PowerPoint 2020-11-11 Microsoft AutoUpdate 2020-11-13 Mimeo Photos (4.2.3) 2020-11-13 Keynote (10.0) 2020-11-13 EtreCheck (5.6.3) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report