EtreCheck version: 5.4.4 (5063) Report generated: 2019-11-10 20:08:27 Download EtreCheck from https://etrecheck.com Runtime: 2:33 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Hardware Information: iMac (21.5-inch, Mid 2011) iMac Model: iMac12,1 1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1333  BANK 1/DIMM0 - 8 GB DDR3 1333  BANK 0/DIMM1 - 8 GB DDR3 1333  BANK 1/DIMM1 - 8 GB DDR3 1333  Video Information: AMD Radeon HD 6770M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - WDC WDS500G2B0A-00SM50 500.11 GB (Solid State - TRIM: Yes) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Fusion Drive] 499.76 GB disk2 - Macintosh HD (Journaled HFS+) 1.49 TB (844.35 GB used) disk0s3 - B*******X 134 MB disk1 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [Fusion Drive] 999.35 GB disk2 - Macintosh HD (Journaled HFS+) 1.49 TB (844.35 GB used) disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk3 - WD Elements 25A1 4.00 TB External USB 480 Mbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - T**********e (Journaled HFS+) 4.00 TB (1.56 TB used) Mounted Volumes: disk2 - Macintosh HD 1.49 TB (844.35 GB used - 646.57 GB free) Journaled HFS+ Mount point: / disk3s2 - T**********e 4.00 TB (1.56 TB used - 2.44 TB free) Journaled HFS+ Mount point: /Volumes/T**********e Network: Interface en0: Ethernet Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G9016) Time since boot: About 17 hours Notifications: /Applications/EtreCheck.app one notification /Applications/Private Internet Access.app one notification (Deleted) one notification (one scheduled) /Applications/TeamViewer.app 2 notifications Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.imobie.silentcleanserver.plist Executable: ~/Library/Application Support/com.imobie.PhoneClean/SilentCleanServer.app/Contents/MacOS/SilentCleanServer Details: Exact match found in the whitelist - probably OK Login Item: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist 32-bit Applications: 21 32-bit apps Kernel Extensions: /Library/Application Support/CleverFiles/BackService.app SecureDisk.kext (1.0 - SDK 10.12) /Library/Application Support/Malwarebytes/MBAM/Kext MB_MBAM_Protection.kext (3.9 - SDK 10.10) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 162 Apple tasks [Running] 115 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 183 Apple tasks [Running] 119 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-07-18) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-06) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-12-19) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-19) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-11-07) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-11-07) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-09-26) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-10) [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-10-28) [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-10-28) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-06) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-06) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2018-07-16) [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2019-06-30) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-11-07) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-11-01) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-09-26) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-07-10) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2019-08-29) [Running] com.privateinternetaccess.vpn.daemon.plist (London Trust Media Incorporated - installed 2019-11-04) [Loaded] com.privateinternetaccess.vpn.installhelper.plist (London Trust Media Incorporated - installed 2019-11-04) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-10-10) [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-10-28) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-03-08) [Loaded] org.cindori.TEHelper.plist (Oskar Groth - installed 2018-03-16) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-07-18) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-12-19) [Running] com.imobie.silentcleanserver.plist (? 0 - installed 2019-07-06) [Running] com.privateinternetaccess.vpn.client.plist (London Trust Media Incorporated - installed 2019-11-04) [Not Loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2015-02-11) User Login Items: goproapp.devicedetection (GoPro, Inc. - installed 2019-05-25) (Modern Login Item - /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app) TeamViewer.app (TeamViewer GmbH - installed 2019-10-28) (Application - /Applications/TeamViewer.app) iTunesHelper.app (Apple - installed 2019-01-24) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) SmartDaemon.app (Justin Johnson - installed 2019-06-30) (Application - /Library/Application Support/CleverFiles/SmartDaemon.app) com.adobe.SwitchBoard.monitor.plist (?) (MachInit - /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-10-25) EPPEX Plugin: 10.0 (? - installed 2018-01-15) AdobePDFViewer: 19.021.20049 (Adobe Systems, Inc. - installed 2019-10-25) AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2018-07-18) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-07-18) Default Browser: (? - installed 2019-10-16) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-11-01) iSightAudio: 7.7.3 (Apple - installed 2019-11-01) AirPlay: 2.0 (Apple - installed 2019-11-01) AppleAVBAudio: 683.1 (Apple - installed 2019-11-01) BridgeAudioSP: 4.69.2 (Apple - installed 2019-11-01) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-11-01) Time Machine: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 1.49 TB - Disk used: 844.61 GB Destinations: T**********e [Local] (Last used) Total size: 4.00 TB Total number of backups: 63 Oldest backup: 2019-02-16 23:58:10 Last backup: 2019-11-10 01:49:48 Performance: System Load: 1.61 (1 min ago) 4.47 (5 min ago) 9.41 (15 min ago) Nominal I/O speed: 0.49 MB/s File system: 31.63 seconds Write speed: 291 MB/s Read speed: 407 MB/s CPU Usage Snapshot: Type Overall System 7 % User 14 % Idle 79 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 44.27 % (?) uTorrent 19.16 % (BitTorrent, Inc) Finder 10.33 % (Apple) Google Chrome 3.05 % (Google, Inc.) EtreCheck 2.79 % (App Store) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 656 MB (App Store) Google Chrome 337 MB (Google, Inc.) Private Internet Access 224 MB (London Trust Media Incorporated) cloudphotosd 190 MB (Apple) iTunes 176 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 91 MB / 6 MB (?) uTorrent 138 KB / 780 B (BitTorrent, Inc) SilentCleanServer 39 KB / 44 KB (? - ~/Library/Application Support/com.imobie.PhoneClean/SilentCleanServer.app) iTunes 3 KB / 4 KB (Apple) SystemUIServer 0 B / 136 B (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 16.11 GB Used RAM: 10.06 GB Cached files: 5.83 GB Available RAM: 21.94 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-10-15 Microsoft Outlook for Mac (16.16.19101400) 2019-10-15 Microsoft PowerPoint for Mac (16.16.19101400) 2019-10-15 Microsoft OneNote for Mac (16.16.19101400) 2019-10-15 Microsoft Excel for Mac (16.16.19101400) 2019-10-15 Microsoft Word for Mac (16.16.19101400) 2019-10-16 Adobe Acrobat Reader DC (19.021.20047) (19.021.20047) 2019-10-19 Adobe Acrobat Reader DC (19.021.20048) (19.021.20048) 2019-10-25 Adobe Acrobat Reader DC (19.021.20049) (19.021.20049) 2019-10-26 Delete Apps (2.0) 2019-10-28 Safari (13.0.3) 2019-10-28 TeamViewer (14.7.1965) 2019-10-29 XProtectPlistConfigData (2107) 2019-10-30 Cleaner-App (8.0.1) 2019-11-01 Security Update 2019-006 (10.13.6) 2019-11-10 EtreCheck (5.4.4) Diagnostics Information (past 7 days): 2019-11-10 19:56:38 warmd Memory Executable: /usr/libexec/warmd 2019-11-10 19:50:46 cloudphotosd.app Memory Executable: /System/Library/CoreServices/cloudphotosd.app 2019-11-10 19:50:40 mds Memory Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds 2019-11-10 19:50:26 com.apple.ncplugin.FindMyFriends Memory Executable: /System/Library/Frameworks/NotificationCenter.framework/PlugIns/com.apple.ncplugin.FindMyFriends.appex/Contents/MacOS/com.apple.ncplugin.FindMyFriends 2019-11-10 02:19:27 Kernel Panic Details: panic(cpu 3 caller 0xffffff80289898cf): Kernel trap at 0xffffff8028980 e42, type 13=general protection, registers: 3rd party kernel extensions: com.malwarebytes.mbam.rtprotection 2019-11-09 23:45:17 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app 2019-11-09 21:00:30 GoogleSoftwareUpdateDaemon High CPU Use Executable: /Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/Helpers/GoogleSoftwareUpdateDaemon 2019-11-08 20:34:36 com.apple.WebKit.WebContent Crash Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2019-11-08 17:37:46 ManagedClient.app Memory Executable: /System/Library/CoreServices/ManagedClient.app 2019-11-07 00:33:29 mds_stores Memory Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores 2019-11-07 00:29:23 mdworker Memory Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker End of report