EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-06-16 20:16:59 Download EtreCheckPro from https://etrecheck.com Runtime: 3:01 Performance: Excellent Problem: Other problem Description: I am having alot of trouble trying to shutdown my imac. When shutting it down, the imac does its processes until a certain point (where the backdrop picture remains on the screen, but all else has disappeared.) The mouse is visible and can be moved around but nothing happens afte r this. I have to then hold in the power button to turn off. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Heavy RAM usage - Apps are using a large amount of RAM. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (547.32 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (82 MB used) disk2s3 - Recovery (APFS) [Recovery] (529 MB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD (APFS) (11.25 GB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (547.32 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (82 MB used) disk2s3 - Recovery (APFS) [Recovery] (529 MB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 - Macintosh HD (APFS) (11.25 GB used) disk3 - TOSHIBA EXTERNAL_USB 1.00 TB External USB 5 Gbit/s USB disk3s1 - T**********e (Journaled HFS+) 1.00 TB (633.61 GB used) disk4 - WD My Passport 2628 2.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - M*****************c (Journaled HFS+) 2.00 TB (41.73 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 547.32 GB Shared values Size: 1.03 TB Free: 461.84 GB Available: 507.68 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /private/var/vm Fusion drive Used: 2.15 GB Shared values Size: 1.03 TB Free: 461.84 GB disk2s5 - Macintosh HD Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 11.25 GB Shared values Size: 1.03 TB Free: 461.84 GB Available: 507.68 GB disk3s1 - T**********e Filesystem: Journaled HFS+ Mount point: /Volumes/T************1 Used: 633.61 GB Size: 1.00 TB Free: 366.59 GB Available: 366.83 GB disk4s2 - M*****************c Filesystem: Journaled HFS+ Mount point: /Volumes/M*****************c Owners enabled: No Used: 41.73 GB Size: 2.00 TB Free: 1.96 TB Network: Interface en0: Ethernet Interface en5: HUAWEI_MOBILE Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 iCloud Quota: 4.25 GB available File sharing: Enabled System Software: macOS Catalina 10.15.7 (19H15) Time since boot: About 8 hours Configuration Files: /etc/hosts - Count: 1 Configuration Profiles: com.apple.mail.managed SMIMEEnabled EmailAddress IncomingMailServerUseSSL EmailAccountDescription PreventMove IncomingPassword OutgoingMailServerUsername IncomingMailServerUsername PreventAppSheet OutgoingMailServerPortNumber IncomingMailServerPortNumber OutgoingPasswordSameAsIncomingPassword OutgoingMailServerUseSSL OutgoingMailServerAuthentication IncomingMailServerIMAPPathPrefix EmailAccountType IncomingMailServerAuthentication EmailAccountName OutgoingMailServerHostName IncomingMailServerHostName Notifications: Google Chrome.app 3 notifications EtreCheckPro.app one notification *** one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/net.novamotum.VMRServer.plist Executable: /usr/local/bin/VMRServer Details: Exact match found in the legitimate list - probably OK Apps: 3 Applications: 428 apps 395 x86-only apps 22 unsigned apps Kernel Extensions: /Library/Application Support/CleverFiles/BackService.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (1.0 - SDK 10.14) [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (1.0 - SDK 11) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 174 Apple tasks [Running] 129 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 165 Apple tasks [Running] 132 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-10-17) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-10-17) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-03-01) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-04-02) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2022-10-17) Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-05-30) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 4B6204C3-357E-4535-B51A-985B3432868A.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-05-30) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-06-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-10-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.starstechnologies.updater.plist (Rational Intellectual Holdings Limited - installed 2022-10-17) Executable: /Library/PrivilegedHelperTools/com.starstechnologies.updater [Other] net.novamotum.VMRServer.plist (Not signed - installed 2022-10-17) Executable: /usr/local/bin/VMRServer [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-04-05) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2022-10-17) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-10-17) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-03-01) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-04-02) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-04-02) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-05-30) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-05-30) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Running] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2023-04-05) Command: /Applications/WD Discovery/WD Discovery.app/Contents/MacOS/WD Discovery --autolaunch [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2023-04-05) Executable: /Applications/WD Discovery/WD Discovery.app/Contents/WDTrashObserver User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-15) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-04-02) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-06-11) Application /Applications/Adobe Acrobat Reader.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] CleanMyMac-MAS Menu (App Store - installed 2023-06-15) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app [Not Loaded] S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor (App Store - installed 2023-06-15) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2023-06-15) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] HelperApp (App Store - installed 2022-10-17) Modern Login Item /Applications/WeTransfer.app/Contents/Library/LoginItems/HelperApp.app [Running] Android File Transfer Agent (Google, Inc. - installed 2021-12-29) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app App Extensions: Share services: OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: WDDesktop Finder Extension - /Library/Application Support/WDDesktop.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-10-17) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-03-01) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2022-10-17) Backup: Skip System Files: No Auto backup: Yes Destinations: T**********e [Local] (Last used) Total size: 1.00 TB Total number of backups: 27 Oldest backup: 2023-02-26 18:28:43 Last backup: 2023-06-16 19:53:31 10 local snapshots Oldest local snapshot: 2023-06-15 20:07:16 Last local snapshot: 2023-06-16 19:52:46 Performance: System Load: 1.73 (1 min ago) 1.78 (5 min ago) 1.89 (15 min ago) Nominal I/O usage: 0.30 MB/s File system: 22.06 seconds Write speed: 848 MB/s Read speed: 1410 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 13 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 20.70 % (Etresoft, Inc.) WindowServer 7.90 % (Apple) Google Chrome Helper (Renderer) (20) 5.64 % (Google LLC) Google Chrome Helper (GPU) 5.18 % (Google LLC) Google Chrome 3.86 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (21) 2.65 GB (Google LLC) Creative Cloud UI Helper (Renderer) 891 MB (Adobe Inc.) EtreCheckPro 642 MB (Etresoft, Inc.) Google Chrome 250 MB (Google LLC) WD Discovery Helper (2) 194 MB (Western Digital Corporation Branded Products Group) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 2 MB / 85 KB (Apple) exchangesyncd 869 KB / 77 KB (Apple) Mail 166 KB / 70 KB (Apple) apsd 10 KB / 17 KB (Apple) netbiosd 15 KB / 10 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (GPU) 4 (Google LLC) WindowServer 2 (Apple) Google Chrome Helper (Renderer) (21) 2 (Google LLC) Google Chrome 1 (Google LLC) sysmond 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.44 GB Used RAM: 9.55 GB Cached files: 5.01 GB Available RAM: 6.45 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-04-27 macOS Monterey (12.6.5) 2023-05-30 Malwarebytes for Mac (1.0) 2023-06-10 XProtectPayloads (99) 2023-06-11 Adobe Acrobat Reader (23.001.20177) (23.001.20177) 2023-06-15 Microsoft AutoUpdate (4.60.23061100) 2023-06-15 StarryLandscapeStacker (1.9.8) 2023-06-15 HP Smart (14.6.0.1505) 2023-06-15 CleanMyMac X (4.13.6) Diagnostics Information (past 7-30 days): 2023-06-14 20:47:59 Adobe Lightroom Classic.app High CPU Use (2 times) Executable: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app 2023-06-14 20:47:48 Adobe Photoshop 2022.app Hang Executable: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app End of report