EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-08-26 17:07:59 Download EtreCheckPro from https://etrecheck.com Runtime: 5:09 Performance: Good Problem: Beachballing Description: I get beach balling at random times and when opening apps or files Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 64 GB RAM - At maximum BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 3200 x 1800 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (662.64 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.89 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.17 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk2s5 - VM (APFS) [APFS VM] (1.07 GB used) disk2s6 - Update (APFS) (8 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (662.64 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.89 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.17 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk2s5 - VM (APFS) [APFS VM] (1.07 GB used) disk2s6 - Update (APFS) (8 MB used) disk3 - WD My Passport 25E1 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M*********t (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (1.07 TB used) disk4 - Seagate FreeAgent GoFlex 1.00 TB External USB 5 Gbit/s USB disk4s1 - P****s (Journaled HFS+) 1.00 TB (7.16 GB used) disk5 - WD My Book 1230 2.00 TB External USB 5 Gbit/s USB disk5s1 - M**********k (Journaled HFS+) 2.00 TB (155.41 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 662.64 GB Shared values Size: 2.12 TB Free: 1.43 TB Available: 1.44 TB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 1.89 GB Shared values Size: 2.12 TB Free: 1.43 TB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.17 GB Shared values Size: 2.12 TB Free: 1.43 TB Available: 1.44 TB disk2s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1.07 GB Shared values Size: 2.12 TB Free: 1.43 TB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 8 MB Shared values Size: 2.12 TB Free: 1.43 TB disk3s2 - M*********t Filesystem: Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/M*********t Used: 1.07 TB Size: 2.00 TB Free: 927.39 GB disk4s1 - P****s Filesystem: Journaled HFS+ Mount point: /Volumes/P****s Owners enabled: No Used: 7.16 GB Size: 1.00 TB Free: 993.04 GB disk5s1 - M**********k Filesystem: Journaled HFS+ Mount point: /Volumes/M**********k Used: 155.41 GB Size: 2.00 TB Free: 1.84 TB Network: Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled Remote login: Enabled System Software: macOS Ventura 13.5.1 (22G90) Time since boot: About a day Notifications: Microsoft Outlook.app 8 notifications BitdefenderVirusScanner.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.huion.TabletDriverAgent.plist Command: /Applications/HuionTablet.app/Contents/Resources/TabletDriverAgent.app/Contents/MacOS/TabletDriverAgent -runMode autoLaunched Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware Launchd: /Library/LaunchDaemons/WDDiscoveryService.HelperTool.plist Executable: /Library/PrivilegedHelperTools/WDDiscoveryService.HelperTool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.wacom.pentablet.plist Executable: /Library/Application Support/Tablet/PenTabletSpringboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app/Contents/MacOS/ConsumerTouchDriver Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app/Contents/MacOS/TabletDriver Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/WacomNetscape.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/WacomTabletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Apps: 14 Applications: 564 apps 120 x86-only apps 16 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.2.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.3) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] Pen Tablet.kext - com.wacom.kext.pentablet (Pen Tablet 5.3.2-2 - SDK 10.8) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 184 Apple tasks [Running] 168 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 169 Apple tasks [Running] 207 Apple tasks Launch Daemons: [Not Loaded] WDDiscoveryService.HelperTool.plist (Not signed - installed 2019-05-03) Executable: /Library/PrivilegedHelperTools/WDDiscoveryService.HelperTool [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-06-24) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-23) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Other] com.cisco.anyconnect.vpnagentd.plist (Not signed - installed 2013-12-12) Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance [Not Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2023-08-24) Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-02-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2018-10-22) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2019-08-27) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-18) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-06-29) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Loaded] com.adobe.ElementsAutoCreator-19.0.plist (Adobe Systems, Inc. - installed 2021-09-06) Executable: /Applications/Adobe Elements 2021 Organizer.app/Contents/Elements Auto Creations 2021.app/Contents/MacOS/Elements Auto Creations 2021 [Not Loaded] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-23) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-08-16) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.logitech.presenter.plist (Logitech Inc. - installed 2022-11-28) Command: /Library/Application Support/Logitech.localized/Logitech Presentation.localized/Logitech Presentation.app/Contents/MacOS/Logitech Presentation --launchd [Running] com.wacom.pentablet.plist (Not signed - installed 2018-10-22) Executable: /Library/Application Support/Tablet/PenTabletSpringboard User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-08-21) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-07-12) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Not Loaded] com.huion.TabletDriverAgent.plist (Not signed - installed 2018-11-23) Command: /Applications/HuionTablet.app/Contents/Resources/TabletDriverAgent.app/Contents/MacOS/TabletDriverAgent -runMode autoLaunched [Not Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2023-05-31) Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-08-10) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2023-08-18) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2023-08-18) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Autoupdate (MacPaw Inc. - installed 2023-08-18) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app [Not Loaded] StartUpHelper (Spotify - installed 2023-07-07) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2020-03-20) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Not Loaded] LaunchAtLoginHelper (Bitgapp Ltd. - installed 2023-08-10) Modern Login Item /Applications/eqMac.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2017-06-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (Hewlett Packard - installed 2016-08-31) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app App Extensions: Safari extensions: Zotero Connector - /Applications/Zotero.app Photo editing extensions: Aurora HDR - /Applications/Aurora HDR 2019.app File providers: Dropbox - /Applications/Dropbox.app Share services: Dropbox Transfer - /Applications/Dropbox.app OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: Dropbox Finder Extension - /Applications/Dropbox.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck MySequenceQuicklook-macOS - /Applications/MySequence.app com.mb.mysequence.ab1 *.abi QuickLook Thumbnails: MySequenceThumbnail-macOS - /Applications/MySequence.app com.mb.mysequence.ab1 *.abi QuickLook Previews (legacy): AuroraQuickLook - /Applications/Aurora HDR 2019.app com.aurorahdr2019.auh *.auh Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2017-06-25) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-06-29) WacomNetscape: 2.1.0-1 (? - installed 2017-06-25) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-29) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-29) SharePointBrowserPlugin: 14.7.7 (? - installed 2019-07-06) Silverlight: 5.1.20125.0 (? - installed 2017-06-25) WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (? - installed 2017-06-25) Audio Plug-ins: eqMac: 1.2 (Romans Kisils - installed 2021-02-24) Backup: Time Machine information is limited without Full Disk Access Destinations: M**********k [Local] (Last used) Performance: System Load: 10.87 (1 min ago) 6.77 (5 min ago) 3.90 (15 min ago) Nominal I/O usage: 29.00 MB/s File system: 33.01 seconds Write speed: 724 MB/s Read speed: 2803 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) top 51.20 % (Apple) cloudd (2) 20.00 % (Apple) EtreCheckPro 15.60 % (Etresoft, Inc.) BitdefenderVirusScanner 7.50 % (App Store) WindowServer 5.02 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1010 MB (Etresoft, Inc.) BitdefenderVirusScanner 944 MB (App Store) com.apple.WebKit.WebContent (5) 732 MB (Apple) mds_stores 560 MB (Apple) CleanMyMac X HealthMonitor.app 537 MB (MacPaw Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 13 MB / 2 MB (Apple) apsd 127 KB / 454 KB (Apple) netbiosd 104 KB / 50 KB (Apple) trustd 74 KB / 12 KB (Apple) rapportd 23 KB / 55 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) cloudd (2) 28 (Apple) BitdefenderVirusScanner 13 (App Store) WindowServer 3 (Apple) bluetoothd 0 (Apple) sysmond 0 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 10 MB Used RAM: 13.64 GB Cached files: 50.35 GB Available RAM: 50.36 GB Swap Used: 10 MB Software Installs (past 60 days): Install Date Name (Version) 2023-07-07 XProtectPlistConfigData (2169) 2023-07-10 ARMDC Agent Installer (1.0.0) 2023-07-11 Adobe Acrobat Reader (23.003.20244) (23.003.20244) 2023-07-13 macOS Rapid Security Response 13.4.1 (c) (13.4.1 (c)) 2023-07-13 Adobe Acrobat (23.003.20244) (23.003.20244) 2023-07-26 macOS 13.5 (13.5) 2023-08-09 XProtectPayloads (108) 2023-08-10 Adobe Acrobat (23.003.20269) (23.003.20269) 2023-08-10 Adobe Acrobat Reader (23.003.20269) (23.003.20269) 2023-08-18 Zoom (5.15.7.21404) 2023-08-24 macOS 13.5.1 (13.5.1) 2023-08-25 MRTConfigData (1.93) 2023-08-26 Bitdefender Virus Scanner (3.17) Diagnostics Information (past 7-30 days): 2023-08-26 14:25:02 bluetoothd Crash (6 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2023-08-26 12:41:31 BitdefenderVirusScanner.app High CPU Use Executable: /Applications/BitdefenderVirusScanner.app 2023-08-25 15:14:22 PhotoshopServer Crash (2 times) Executable: /Applications/Adobe Elements 2021 Organizer.app 2023-08-25 09:57:28 Microsoft PowerPoint.app Hang Executable: /Applications/Microsoft PowerPoint.app 2023-08-25 09:17:15 com.apple.audio.Core-Audio-Driver-Service Crash (4 times) Executable: /System/Library/Frameworks/CoreAudio.framework/Versions/A/XPCServices/com.apple.audio.Core-Audio-Driver-Service.xpc/Contents/MacOS/com.apple.audio.Core-Audio-Driver-Service 2023-08-25 08:15:42 com.apple.WebKit.WebContent High CPU Use (3 times) Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-08-24 17:22:53 com.macpaw.CleanMyMac4.Agent High CPU Use Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent 2023-08-24 17:09:17 CleanMyMac X.app High CPU Use Executable: /Applications/CleanMyMac X.app End of report