EtreCheckPro version: 6.7.2 (67019) Report generated: 2022-11-02 10:07:13 Download EtreCheckPro from https://etrecheck.com Runtime: 3:45 Performance: Good Problem: Apps are crashing Description: Browsers and apps (Creative Cloud etc) are crashing regularly. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 27.69 GB disk1 - CT1000MX500SSD1 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 1000.00 GB disk2 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk2s1 - M************* - Data (APFS) [APFS Virtual drive] (426.00 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (324 MB used) disk2s3 - Recovery (APFS) [Recovery] (620 MB used) disk2s4 - VM (APFS) [APFS VM] (1 MB used) disk2s5 (APFS) [APFS Container] (15.32 GB used) disk2s5s1 - B*****D (APFS) [APFS Snapshot] (15.32 GB used) disk2s6 - Update (APFS) (3 MB used) Mounted Volumes: disk2s1 - M************* - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 426.00 GB Shared values Size: 1000.00 GB Free: 557.51 GB Available: 559.88 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 324 MB Shared values Size: 1000.00 GB Free: 557.51 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 1000.00 GB Free: 557.51 GB disk2s5 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Used: 15.32 GB Shared values Size: 1000.00 GB Free: 557.51 GB disk2s5s1 - B*****D [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.32 GB Shared values Size: 1000.00 GB Free: 557.51 GB Available: 559.88 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 1000.00 GB Free: 557.51 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPad Interface en6: iPad 2 Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.02 GB available System Software: macOS Big Sur 11.7 (20G817) Time since boot: Less than an hour Notifications: Coda 2.app 7 notifications qbittorrent.app 100 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist Executable: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to shut down' -e 'end try' -e 'end ignoring' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.maintain.Restart.plist Executable: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to restart' -e 'end try' -e 'end ignoring' Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 2 Old Applications: 9 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 188 Apple tasks [Running] 139 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 179 Apple tasks [Running] 139 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-08-24) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-08-24) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2022-10-27) [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2022-08-23) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2022-09-30) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-11-02) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-11-02) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-10-20) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-10-20) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-08-24) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2022-10-27) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-10-06) [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2022-10-21) [Not Loaded] com.maintain.PurgeInactiveMemory.plist (Apple - installed 2022-10-27) [Not Loaded] com.maintain.Restart.plist (Not signed - installed 2022-10-27) [Not Loaded] com.maintain.ShutDown.plist (Not signed - installed 2022-10-27) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-11-02) [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2022-11-02) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-10-20) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-10-15) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2022-09-30) User Login Items: [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-10-10) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2022-10-10) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Loaded] Dropbox (Dropbox, Inc. - installed 2022-11-02) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-11-02) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-11-02) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2022-09-18) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2022-10-27) Backup: Time Machine information is limited without Full Disk Access Destinations: Data [Network] (Last used) Performance: System Load: 1.98 (1 min ago) 1.98 (5 min ago) 2.43 (15 min ago) Nominal I/O usage: 4.20 MB/s File system: 20.87 seconds Write speed: 389 MB/s Read speed: 450 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 18 % Idle: 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Dropbox (3) 46.34 % (Dropbox, Inc.) EtreCheckPro 11.76 % (Etresoft, Inc.) CEPHtmlEngine Helper (GPU) (4) 9.82 % (Adobe Inc.) kernelmanagerd 7.00 % (Apple) WindowServer 7.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe InDesign 2023 1.22 GB (Adobe Inc.) Creative Cloud UI Helper (Renderer) 785 MB (Adobe Inc.) Dropbox (3) 774 MB (Dropbox, Inc.) EtreCheckPro 682 MB (Etresoft, Inc.) plugin-container (11) 619 MB (Mozilla Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) firefox 10 MB / 85 KB (Mozilla Corporation) Dropbox 2 MB / 264 KB (Dropbox, Inc.) mDNSResponder 879 KB / 194 KB (Apple) Mail 204 KB / 17 KB (Apple) apsd 10 KB / 33 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Dropbox (3) 8 (Dropbox, Inc.) CEPHtmlEngine Helper (GPU) (4) 5 (Adobe Inc.) sample 4 (Not signed) WindowServer 4 (Apple) CEPHtmlEngine (4) 3 (Adobe Inc.) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 6.83 GB Used RAM: 9.12 GB Cached files: 8.05 GB Available RAM: 14.88 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-09-13 Adobe Acrobat DC (22.002.20212) (22.002.20212) 2022-09-25 macOS Monterey (12.6) 2022-10-13 XProtectPlistConfigData (2163) 2022-10-15 Adobe Acrobat (22.003.20258) (22.003.20258) 2022-10-16 Twitter (9.30) 2022-10-20 Microsoft Office (16.66.22101101) 2022-10-21 macOS 11.7 (11.7) 2022-10-21 MRTConfigData (1.93) 2022-10-21 Safari (16.0) 2022-10-23 Mobile Device (1.0.0.0) 2022-10-28 XProtectPayloads (83) 2022-11-01 Microsoft Outlook (16.66.22102801) Diagnostics Information (past 7-30 days): 2022-11-02 09:34:30 Stocks.app Crash Executable: /System/Applications/Stocks.app 2022-11-02 09:05:04 MTLCompilerService Crash (2 times) Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService Details: dyld3 mode 2022-11-02 09:04:44 VTDecoderXPCService Crash Executable: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTDecoderXPCService.xpc/Contents/MacOS/VTDecoderXPCService Details: dyld3 mode abort() called VTDecoderXPCService(19519,0x700005a78000) malloc: *** error for object 0x3fb5a993cca0: pointer being freed was not allocated 2022-11-01 16:41:14 mdworker_shared Crash (5 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker_shared Details: dyld3 mode pre-plugin fstype:apfs fsflag:4909000 flags:240000005E diag:0 isXCode: 0 uti:public.data plugin:internalPlainTextImporter - find suspect file using: sudo mdutil -t 9670232 2022-11-01 16:41:13 contextstored Crash Executable: /System/Library/PrivateFrameworks/CoreDuetContext.framework/Versions/A/Resources/contextstored Details: dyld3 mode 2022-11-01 16:35:06 com.apple.WebKit.WebContent High CPU Use (2 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: Bundle controller class: BrowserBundleController 2022-11-01 15:12:21 Mail.app Crash (2 times) Executable: /System/Applications/Mail.app Details: dyld3 mode 2022-11-01 11:23:00 Creative Cloud.app Crash (6 times) Executable: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app 2022-11-01 11:21:49 Calendar.app Crash Executable: /System/Applications/Calendar.app Details: dyld3 mode 2022-10-31 19:43:18 appstoreagent Crash Executable: /System/Library/PrivateFrameworks/AppStoreDaemon.framework/Support/appstoreagent Details: dyld3 mode 2022-10-31 19:42:11 suggestd Crash Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd Details: dyld3 mode 2022-10-31 11:24:05 Kernel Panic (2 times) Details: panic(cpu 1 caller 0xffffff8003c9ded6): [pmap]: element modified after free (off:376, val:0xfffffffe00000000, sz:448, ptr:0xffffff86d1846040 , prot:zero) 2022-10-30 21:55:07 Firefox.app Crash Executable: /Applications/Firefox.app Details: dyld: launch, loading dependent libraries 2022-10-30 11:42:41 TextEdit.app Crash (2 times) Executable: /System/Applications/TextEdit.app Details: objc_msgSend() selector name: retain dyld3 mode 2022-10-29 13:34:20 Kernel Panic (6 times) Details: panic(cpu 2 caller 0xffffff801bdc2906): Kernel trap at 0xffffff801ee4c 235, type 14=page fault, registers: 2022-10-29 10:03:38 parsec-fbf Crash Executable: /System/Library/PrivateFrameworks/CoreParsec.framework/parsec-fbf Details: dyld3 mode 2022-10-28 16:28:49 Dropbox.app High CPU Use Executable: /Applications/Dropbox.app 2022-10-28 16:21:17 Kernel Panic Details: panic(cpu 1 caller 0xffffff800ce9ded6): [vnodes]: element modified aft er free (off:104, val:0x0000040000000000, sz:256, ptr:0xffffff86c40cb0 00, prot:zero) 2022-10-28 16:17:48 Kernel Panic Details: panic(cpu 0 caller 0xffffff801b69ded6): [zcc_magazine_zone]: element m odified after free (off:32, val:0x0000010000000000, sz:80, ptr:0xfffff f86d9426140, prot:zero) 2022-10-28 10:35:44 Kernel Panic Details: panic(cpu 1 caller 0xffffff800be9ded6): [ubc_info zone]: element modif ied after free (off:32, val:0x0000040000000000, sz:88, ptr:0xffffff86c 3e4d3c8, prot:zero) 2022-10-28 10:33:22 Kernel Panic Details: panic(cpu 2 caller 0xffffff800429ded6): [thread_call]: element modifie d after free (off:56, val:0x0000040000000000, sz:128, ptr:0xffffff86bb 9c5d80, prot:zero) 2022-10-27 11:04:38 Kernel Panic Details: panic(cpu 3 caller 0xffffff800429ded6): [kext.kalloc.2048]: element mo dified after free (off:296, val:0x0000010000000000, sz:2048, ptr:0xfff fff936caab000, prot:zero) Kernel Panic Details: {"files_to_attach":["\/Library\/Logs\/DiagnosticReports\/Kernel-2022-1 0-31-112405.panic"],"log_path":"\/Library\/Logs\/DiagnosticReports\/Ke rnel-2022-10-31-112405.panic","panic_string":"panic(cpu 2 caller 0xfff fff801569ded6): [pmap]: element modified after free (off:376, val:0xff fffffc00000000, sz:448, ptr:0xffffff86d9d3e340, prot:zero)\n 376: 0xf ffffffc00000000\n 392: 0x0000000400000000\n 400: 0x0000000000000004\ nBacktrace (CPU 2), Frame : Return Address\n0xffffffb8f7aab200 : 0xfff fff8014e8a21d \n0xffffffb8f7aab250 : 0xffffff8014fd1f43 \n0xffffffb8f7 aab290 : 0xffffff8014fc253a \n0xffffffb8f7aab2e0 : 0xffffff8014e2ea2f \n0xffffffb8f7aab300 : 0xffffff8014e89a3d \n0xffffffb8f7aab420 : 0xfff fff8014e89d33 \n0xffffffb8f7aab490 : 0xffffff801569beaa \n0xffffffb8f7 aab500 : 0xffffff801569ded6 \n0xffffffb8f7aab980 : 0xffffff8014ee8d16 \n0xffffffb8f7aab9f0 : 0xffffff8014f983aa \n0xffffffb8f7aaba20 : 0xfff fff801549fbb1 \n0xffffffb8f7aabab0 : 0xffffff80154047f6 \n0xffffffb8f7 aabc20 : 0xffffff801540d09d \n0xffffffb8f7aa End of report