EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-02-01 10:31:56 Download EtreCheckPro from https://etrecheck.com Runtime: 11:34 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 3 GHz Quad-Core Intel Core i5 (i5-7400) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 555 - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 704.31 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 627 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.76 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.76 GB used) disk1s6 - Update (APFS) (Shared - 5 MB used) Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 1000.00 GB (Shared - 704.31 GB used, 283.54 GB available, 272.63 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 627 MB used, 272.63 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 272.63 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.76 GB used, 283.54 GB available, 272.63 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 5 MB used, 272.63 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.1 (21C52) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchDaemons/com.wdc.SmartwareDriveService.plist Executable: /Library/Application Support/WD SmartWare Services/SmartwareDriveService Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDSmartWareService.plist Executable: /Library/Application Support/WD SmartWare Services/SmartwareServiceApp.app/Contents/MacOS/SmartwareServiceApp Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app/Contents/CNSSelectorAgent.app/Contents/MacOS/CNSSelectorAgent Login Item: ~/Library/Application Support/Helper/DVDAuthorizeHelper.app Login Item: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 12 Old Applications: 17 x86-only apps Kernel Extensions: /Applications/PMHMac.app [Not Loaded] SONYDeviceType01.kext - com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.7) /Library/Extensions [Not Loaded] ZTEUSBCDCACMControl.kext - com.ZTE.driver.ZTEUSBCDCACMControl (ZTEDriver_MacV1.1.2) [Not Loaded] ZTEUSBCDCACMData.kext - com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.1.2) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.4) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0.3) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0.3) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.1.4) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2.1) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.3) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0.2) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.0.2) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1.1) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.0.0) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (1.4.0.11070 - SDK 10.9) [Not Loaded] BJUSBMP.kext - jp.co.canon.bj.kext.BJUSBMP (2.1.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 198 Apple tasks [Running] 139 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 177 Apple tasks [Running] 154 Apple tasks [Other] 3 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2020-01-27) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2022-01-28) [Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2022-01-28) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2019-02-10) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-01) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-17) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-01-23) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2021-04-08) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-02-18) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-01-22) [Other] com.wdc.SmartwareDriveService.plist (? b71286b - installed 2019-02-10) [Other] com.wdc.WDSmartWareService.plist (? dbb7e753 - installed 2013-11-12) [Loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2020-02-25) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-14) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2022-01-28) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2022-01-28) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2022-01-28) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-09-01) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-14) [Not Loaded] com.oracle.java.Java-Updater.plist (? e05cba36 - installed 2021-04-08) [Other] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2019-02-10) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-01-22) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-01-22) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-02-26) [Other] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-08-25) [Other] com.google.keystone.agent.plist (? 0 - installed 2018-07-18) [Other] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2018-02-21) [Not Loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2012-06-18) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2022-01-13) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Loaded] Canon IJ Network Scanner Selector EX (? - installed 2019-03-02) Application /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app [Running] CIJSULAgent (Canon Inc. - installed 2020-02-25) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] Garmin Express Service (Garmin International - installed 2019-06-04) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2019-06-04) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] JustJoinHelper (App Store - installed 2021-05-04) Modern Login Item /Applications/JustJoin.app/Contents/Library/LoginItems/JustJoinHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-09-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-09-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2022-01-28) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Loaded] DVDAuthorizeHelper (? - installed 2019-02-10) Application ~/Library/Application Support/Helper/DVDAuthorizeHelper.app Internet Plug-ins: JavaAppletPlugin: Java 8 Update 291 build 10 (? - installed 2021-05-13) EPPEX Plugin: 10.0 (? - installed 2018-09-20) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-18) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-18) RealPlayer Plugin: (?) GarminGpsControl: 4.0.1.0 Release (? - installed 2019-01-28) iPhotoPhotocast: 7.0 (Apple - installed 2019-01-28) 3rd Party Preference Panes: Java (? - installed 2021-04-08) WDQuickView (Western Digital Corporation Branded Products Group - installed 2019-02-10) Backup: Time Machine Not Configured! Auto backup: Yes Destinations: M*********t [Local] (Last used) Total size: 499.94 GB Total number of backups: 0 7 local snapshots Oldest local snapshot: 2022-01-31 10:36:16 Last local snapshot: 2022-02-01 10:04:15 Performance: System Load: 1.20 (1 min ago) 1.29 (5 min ago) 1.45 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 38.04 seconds Write speed: 67 MB/s Read speed: 64 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 4 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.30 % (Etresoft, Inc.) WindowServer 4.66 % (Apple) kernel_task 1.04 % (Apple) loginwindow 0.10 % (Apple) AdobeResourceSynchronizer 0.10 % (Adobe Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 610 MB (Etresoft, Inc.) Safari 118 MB (Apple) com.apple.WebKit.WebContent (2) 94 MB (Apple) AvatarPickerMemojiPicker 84 MB (Apple) com.apple.preference.security.remoteservice 78 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 14 MB / 1 MB (Apple) netbiosd 131 KB / 14 KB (Apple) apsd 75 KB / 48 KB (Apple) rapportd 31 KB / 38 KB (Apple) com.apple.WebKit.Networking 24 KB / 17 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) loginwindow 1 (Apple) launchd 0 (Apple) bluetoothd 0 (Apple) ReceiverHelper 0 (Citrix Systems, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 2.30 GB Used RAM: 3.27 GB Cached files: 2.43 GB Available RAM: 4.73 GB Swap Used: 120 MB Software Installs (past 60 days): Install Date Name (Version) 2021-12-08 Safari (15.1) 2021-12-08 macOS 11.6.1 (11.6.1) 2021-12-08 macOS Monterey (12.0.1) 2021-12-09 macOS 12.0.1 (12.0.1) 2021-12-15 Core Services Application Configuration Data 12.0 (120.73) 2022-01-09 ARMDC Agent Installer (1.0.0) 2022-01-13 Adobe Acrobat Reader DC (21.011.20039) (21.011.20039) 2022-01-14 Microsoft Excel (16.57.22011101) 2022-01-14 Microsoft OneNote (16.57.22011101) 2022-01-14 Microsoft Outlook (16.57.22011101) 2022-01-14 Microsoft PowerPoint (16.57.22011101) 2022-01-14 Microsoft Word (16.57.22011101) 2022-01-14 Microsoft AutoUpdate (4.43.22011101) 2022-01-14 Zoom (5.9.1.3506) 2022-01-16 macOS 12.1 (12.1) 2022-01-23 MRTConfigData (1.86) 2022-01-23 Microsoft Teams (1.00.435562) 2022-01-27 XProtectPlistConfigData (2154) 2022-01-28 Citrix Workspace (22.01.0) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent Executable not found ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist /Users/***/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Executable not found ~/Library/LaunchAgents/com.google.keystone.agent.plist /Users/***/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent Executable not found ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist /Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app Executable not found Diagnostics Information (past 7-30 days): 2022-01-31 07:21:20 logd Crash Executable: /usr/libexec/logd Details: logd: BUG IN LIBTRACE: Bad timesync db entry, file rotated Abort Cause -4985413800279670784 End of report