Josh
I see the last thing you tried was restoring your device to factory settings, is that correct?


charm
yes already completed that and issue remains the same :(


Josh
I see, did you restore from the backup or did you set it up as new after the restore?


charm
new ipad
and the software was updated to the latest

Josh
I see, that’s good. In that case, it seems like we’ve got a hardware problem. Can you provide your country and postal code so I can look up your service options?