EtreCheckPro version: 6.3.1 (6D012)
Report generated: 2020-09-19 07:01:58
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:16
Performance: Good

Problem: Apps are crashing
Description: 
program shopncook has I/O error and not opening

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Adware - Adware detected.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Heavy Photos CPU usage - Photos processes are using large amounts of CPU.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This machine has kernel extensions that may not work in the future.
  Sharing enabled - This machine has sharing services enabled that could be a security risk.

Hardware Information:
  iMac (27-inch, Late 2013)
  iMac Model: iMac14,2
  3.50 GHz Quad-Core Intel Core i7 (i7-4771) CPU: 4-core
  8 RAM - Upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600  
    BANK 1/DIMM0 - 4 GB DDR3 1600  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM1 - Empty   

Video Information:
  NVIDIA GeForce GTX 780M - VRAM: 4 GB
    iMac 2048 x 1152

Drives:
  disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Fusion Drive] 121.12 GB
      disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 633.21 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 79 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used)
        disk2s5 - Macintosh HD (APFS) (Shared - 11.52 GB used)

  disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk1s2 [APFS Fusion Drive] 3.00 TB
      disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 633.21 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 79 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used)
        disk2s5 - Macintosh HD (APFS) (Shared - 11.52 GB used)

Mounted Volumes:
  disk2s1 - Macintosh HD - Data [APFS Virtual drive]
    3.12 TB (Shared - 633.21 GB used, 2.49 TB available, 2.47 TB free)
    APFS
    Mount point: /System/Volumes/Data

  disk2s4 - VM [APFS VM]
    3.12 TB (Shared - 1.08 GB used, 2.47 TB free)
    APFS
    Mount point: /private/var/vm

  disk2s5 - Macintosh HD
    3.12 TB (Shared - 11.52 GB used, 2.49 TB available, 2.47 TB free)
    APFS
    Mount point: /
    Read-only: Yes

Network:
  Interface en0: Ethernet
  Interface en1: AirPort
    802.11 a/b/g/n/ac
  Interface en4: Bluetooth PAN 2
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 87.89 GB available

  File sharing: Enabled
  Screen sharing: Enabled

System Software:
  macOS Catalina 10.15.6 (19G2531) 
  Time since boot: About a day

Notifications:
  FrontendAgent.app
    one notification

  Safari.app
    15 notifications

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Malwarebytes

  File sharing: Enabled
  Screen sharing: Enabled

Adware:
  Launchd: ~/Library/LaunchAgents/com.company.InstallerAgent.plist
    Executable: ~/Library/Application Support/.dir/InstallAgent
    Reason: Adware name match

Unsigned Files:
  Launchd: /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist
    Executable: /Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer fromlaunchagent
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.adobe.adobeupdatedaemon.plist
    Executable: /Library/Application Support/Adobe/Adobe Desktop Common/ElevationManager/AdobeUpdateDaemon
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    Executable: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto
    Details: Close match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
    Executable: /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient --sync com.apple.Safari --entitynames com.apple.bookmarks.Bookmark,com.apple.bookmarks.Folder
    Details: Exact match found in the legitimate list - probably OK

  Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.logmein.raupdate.plist
    Executable: /Library/Application Support/LogMeIn/update/raupdate ' /s'
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
    Executable: 
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.apple.aelwriter.plist
    Executable: /usr/sbin/AELWriter
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.epson.eventmanager.agent.plist
    Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager
    Details: Exact match found in the legitimate list - probably OK

  Plugin: /Library/Internet Plug-Ins/LogMeInSafari64.plugin
  Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
  Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin
  Plugin: /Library/Internet Plug-Ins/LogMeIn.plugin
  Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin
  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
  Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin
  Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin
  Plugin: /Library/Internet Plug-Ins/LogMeInSafari32.plugin
  Plugin: ~/Library/Internet Plug-Ins/ZoomUsPlugIn.plugin

  Apps: 8

32-bit Applications:
  20 32-bit apps

Kernel Extensions:
  /Library/Application Support/LogMeIn/drivers
    [Not Loaded] LogMeInSoundDriver.kext (4.1.9167)

  /Library/Application Support/Malwarebytes/MBAM/Kext
    [Loaded] MB_MBAM_Protection.kext (3.4 - SDK 10.13)

  /Library/Extensions
    [Not Loaded] Soundflower.kext (1.5.2)
    [Not Loaded] Dropbox.kext (1.9.2 - SDK 10.14)
    [Not Loaded] WD1394HPDriver.kext (1.0.9)
    [Not Loaded] WDUSBHPDriver.kext (1.0.11)

System Launch Agents:
  [Not Loaded]  15 Apple tasks
  [Loaded]  156 Apple tasks
  [Running]  142 Apple tasks

System Launch Daemons:
  [Not Loaded]  31 Apple tasks
  [Loaded]  166 Apple tasks
  [Running]  140 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062  - installed 2016-08-30)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-01-28)
  [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-08-15)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-15)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-15)
  [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-09-03)
  [Other] com.epson.eventmanager.agent.plist (? cd93600d  - installed 2012-05-08)
  [Other] com.logmein.LMILaunchAgentFixer.plist (? 2c91a132  - installed 2018-04-24)
  [Not Loaded] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2018-04-24)
  [Not Loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2018-04-24)
  [Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2018-04-24)
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-14)

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-01-28)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-01-28)
  [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-08-15)
  [Not Loaded] com.adobe.adobeupdatedaemon.plist (? f00845ea  - installed 2016-10-29)
  [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-15)
  [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-08-25)
  [Loaded] com.apple.aelwriter.plist (? 761c7cf9  - installed 2012-02-28)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-02)
  [Not Loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2018-04-24)
  [Loaded] com.logmein.raupdate.plist (? 1264939f  - installed 2012-08-23)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-14)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-14)
  [Loaded] com.oracle.JavaInstallHelper.plist (Oracle America, Inc. - installed 2019-09-27)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0  - installed )

User Launch Agents:
  [Other] com.adobe.AAM.Updater-1.0.plist (? 0  - installed 2016-08-30)
  [Other] com.adobe.ARM.***.plist (? 0  - installed 2013-08-07)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-15)
  [Other] com.apple.SafariBookmarksSyncer.plist (? 0  - installed 2009-07-21)
  [Other] com.company.InstallerAgent.plist (Adware - installed 2018-09-19)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-21)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-21)
  [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-09-18)

User Login Items:
  [Loaded] ConvertoHelper (App Store - installed 2020-04-18)
    Modern Login Item
    /Applications/Converto.app/Contents/Library/LoginItems/ConvertoHelper.app

  [Loaded] Dropbox (Dropbox, Inc. - installed 2020-08-06)
    Application
    /Applications/Dropbox.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2017-07-02)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-26)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-26)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

  [Running] Notes (Apple - installed 2020-09-14)
    Application
    /System/Applications/Notes.app

  [Loaded] Reminders (Apple - installed 2020-09-14)
    Application
    /System/Applications/Reminders.app

Internet Plug-ins:
  LogMeInSafari64: 1.0.660 (? - installed 2012-03-20)
  Flip4Mac WMV Plugin: 2.3.8.1 (? - installed 2011-01-13)
  AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-08-15)
  FlashPlayer-10.6: 32.0.0.433 (? - installed 2020-09-08)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-12-19)
  LogMeIn: 1.0.660 (? - installed 2012-05-04)
  Flash Player: 32.0.0.433 (? - installed 2020-09-08)
  Silverlight: 4.0.51204.0 (? - installed 2011-04-08)
  iPhotoPhotocast: 7.0 (Apple - installed 2010-04-06)
  NP_2020Player_IKEA: 7.1.0.19 (? - installed 2016-10-04)
  AdobePDFViewer: 19.010.20069 (Adobe Systems, Inc. - installed 2018-12-19)
  GarminGpsControl: 4.0.1.0 Release (? - installed 2012-01-06)
  LogMeInSafari32: 1.0.660 (? - installed 2012-03-20)

Safari Extensions:
  Wikibuy from Capital One (App Store - installed 2020-07-29)

3rd Party Preference Panes:
  Flash Player (Adobe Inc. - installed 2020-08-25)

Backup:
  Time Machine information not available without Full Drive Access.
  3 local snapshots
  Oldest local snapshot: 2020-09-18 10:01:54
  Last local snapshot: 2020-09-18 15:44:52

Performance:
  System Load: 3.91 (1 min ago) 2.77 (5 min ago) 1.90 (15 min ago)
  Nominal I/O speed: 1.07 MB/s
  File system: 19.46 seconds
  Write speed: 73 MB/s
  Read speed: 445 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 6 %
  User: 21 %
  Idle: 73 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  backupd 99.02 % (Apple)
  photolibraryd 62.84 % (Apple)
  kernel_task 21.42 % (Apple)
  WindowServer 5.42 % (Apple)
  EtreCheckPro 4.66 % (Etresoft, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 535 MB (Etresoft, Inc.)
  mdworker_shared (17) 239 MB (Apple)
  com.apple.WebKit.WebContent (6) 209 MB (Apple)
  Dropbox (3) 194 MB (Dropbox, Inc.)
  com.apple.WebKit.WebContent (2) 147 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 7 MB / 420 KB (Apple)
  Dropbox 1 MB / 1 MB (Dropbox, Inc.)
  cloudd 1 MB / 22 KB (Apple)
  Notes 164 KB / 108 KB (Apple)
  Mail 193 KB / 44 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  backupd 44 (Apple)
  photolibraryd 15 (Apple)
  WindowServer 3 (Apple)
  com.apple.WebKit.WebContent (2) 3 (Apple)
  Safari 3 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 922 MB
  Used RAM: 4.96 GB
  Cached files: 2.14 GB

  Available RAM: 3.04 GB
  Swap Used: 304 MB

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-08-25 iMovie (10.1.15)
  2020-08-25 Photo Content Themes (53.0.0.0)
  2020-08-31 friedmann print (1.4.2)
  2020-09-08 Adobe Flash Player (32.0.0.433)
  2020-09-14 macOS Catalina 10.15.6 Supplemental Update Beta
  2020-09-14 MRTConfigData (1.66)
  2020-09-14 Gatekeeper Compatibility Data (1.0)
  2020-09-16 Safari (14.0)
  2020-09-18 XProtectPlistConfigData (2131)
  2020-09-18 Motif (2.3.1)
  2020-09-18 Xcode (12.0)

Clean up:
  ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper
    Executable not found
  ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist
    /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient
    Executable not found
  /Library/LaunchAgents/com.epson.eventmanager.agent.plist
    /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager
    Executable not found
  /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist
    /Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer
    Executable not found
  /Library/LaunchDaemons/com.adobe.adobeupdatedaemon.plist
    /Library/Application Support/Adobe/Adobe Desktop Common/ElevationManager/AdobeUpdateDaemon
    Executable not found

Diagnostics Information (past 7-30 days):

End of report