Report 1: EtreCheckPro version: 6.8.7 (68068) Report generated: 2025-01-14 13:34:36 Download EtreCheckPro from https://etrecheck.com Runtime: 21:15 Performance: Poor Problem: Beachballing Description: Extremely slow on startup; very slow during regular use. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 40 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Thunderbolt Display 2560 x 1440 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (328.59 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - VM (APFS) [APFS VM] (20.17 GB used) disk2s6 - Update (APFS) (5 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (328.59 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.13 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 (APFS) [APFS Container] (9.35 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s5 - VM (APFS) [APFS VM] (20.17 GB used) disk2s6 - Update (APFS) (5 MB used) disk3 - WD Elements 25A3 4.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 3.92 TB disk4 [APFS Virtual drive] 3.92 TB disk4s1 - B*******D (APFS) (766.84 GB used) disk3s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk3s4 - H****T (Journaled HFS+) 62.70 GB (15.98 GB used) disk3s5 - Recovery HD (Journaled HFS+) [Recovery] 16.65 GB Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 328.59 GB Shared values Size: 1.03 TB Free: 661.77 GB Available: 672.40 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.13 GB Shared values Size: 1.03 TB Free: 661.77 GB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.35 GB Shared values Size: 1.03 TB Free: 661.77 GB Available: 672.40 GB disk2s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 20.17 GB Shared values Size: 1.03 TB Free: 661.77 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 5 MB Shared values Size: 1.03 TB Free: 661.77 GB disk3s4 - H****T Filesystem: Journaled HFS+ Mount point: /Volumes/H****T Owners enabled: No Used: 15.98 GB Size: 62.70 GB Free: 46.72 GB disk4s1 - B*******D Filesystem: APFS Mount point: /Volumes/B*******D Owners enabled: No Used: 766.84 GB Shared values Size: 3.92 TB Free: 3.15 TB USB: USB 3.0 bus Western Digital - Elements 25A3 VIA Labs, Inc. - USB3.0 Hub VIA Labs, Inc. - USB2.0 Hub Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) USB 3.1 bus USB 2.0 bus hub_device Apple Inc. - Apple Thunderbolt Display Apple Inc. - FaceTime HD Camera (Display) Apple Inc. - Display Audio Network: Interface en0: Ethernet Interface en7: Display Ethernet Interface fw0: Thunderbolt FireWire Interface en1: Wi-Fi Interface bridge0: Thunderbolt Bridge Interface en6: iPhone Firewall: Blocked apps: System Software: macOS Ventura 13.7.2 (22H313) Time since boot: About 9 days Notifications: Google Chrome.app 5 notifications Google Chrome Helper (Alerts).app 88 notifications Creative Cloud.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Surfshark, and CrowdStrike Unsigned Files: Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Apps: 5 System Extensions: [Running] Surfshark Antivirus - version 4.16.2 (SURFSHARK LTD - installed 2024-12-30) Application: /Applications/Surfshark.app - version 4.16.2 (SURFSHARK LTD - installed 2024-12-30) Description: System Extension enables Surfshark app to provide antivirus features. [Running] Falcon Sensor - version 7.19 (CrowdStrike Inc. - installed 2024-10-01) Application: /Applications/Falcon.app - version 7.19 (CrowdStrike Inc. - installed 2024-10-01) Description: CrowdStrike Falcon sensor requires the use of a SystemExtension [Running] Surfshark. WireGuard - version 4.16.2 (SURFSHARK LTD - installed 2024-12-30) Application: /Applications/Surfshark.app - version 4.9.5 (SURFSHARK LTD - installed 2024-12-30) Description: System Extension enables Surfshark app to connect using WireGuard protocol. Kernel Extensions: /Applications/Tunnelblick.app [Not Loaded] tap-notarized.kext - net.tunnelblick.tap (20141104 (Tunnelblick tap kext version 5.0; Tunnelblick build 5622)) [Not Loaded] tun-notarized.kext - net.tunnelblick.tun (20141104 (Tunnelblick tun kext version 5.0; Tunnelblick build 5622)) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.1.30) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.1.30) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.1.30) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.1.30) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 175 Apple tasks [Running] 174 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 170 Apple tasks [Running] 206 Apple tasks [Other] One Apple task Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-22) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-10-04) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2023-01-06) Executable: /macOS Install Data/Locked Files/cleanup_installer [Running] com.backblaze.bzserv.plist (Backblaze - installed 2024-03-25) Executable: /Applications/Backblaze.app/Contents/MacOS/bzserv [Running] com.bitgapp.eqmac.helper.plist (Bitgapp Ltd. - installed 2023-12-14) Executable: /Library/PrivilegedHelperTools/com.bitgapp.eqmac.helper/Contents/MacOS/com.bitgapp.eqmac.helper [Other] com.duosecurity.duoappupdater.plist (Duo Security LLC - installed 2024-12-03) Executable: /Applications/Duo Desktop.app/Contents/Resources/duoappupdater [Running] com.duosecurity.trustedpeermessagebroker.plist (Duo Security LLC - installed 2024-12-03) Executable: /Applications/Duo Desktop.app/Contents/Resources/trustedpeermessagebroker [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-11-20) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2023-12-06) [Loaded] com.teamviewer.Helper.plist (TeamViewer Germany GmbH - installed 2024-05-26) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Loaded] com.teamviewer.UninstallerHelper.plist (TeamViewer Germany GmbH - installed 2024-05-26) Executable: /Library/PrivilegedHelperTools/com.teamviewer.UninstallerHelper [Loaded] com.teamviewer.UninstallerWatcher.plist (TeamViewer Germany GmbH - installed 2024-05-26) Command: /Library/Application Support/TeamViewer/TeamViewerUninstaller.app/Contents/Helpers/com.teamviewer.UninstallerStarter --module Full [Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2024-05-19) Executable: /Applications/Tunnelblick.app/Contents/Resources/tunnelblickd [Not Loaded] org.virtualbox.startup.plist (Not signed - installed 2024-07-23) Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-11-13) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-10) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-20) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2025-01-14) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-04) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-01-05) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Running] com.crowdstrike.falcon.UserAgent.plist (CrowdStrike Inc. - installed 2024-10-01) Executable: /Applications/Falcon.app/Contents/Library/LaunchServices/Falcon Notifications.app/Contents/MacOS/Falcon Notifications [Loaded] com.duosecurity.LaunchDuoDesktop.plist (Duo Security LLC - installed 2024-12-03) Executable: /Applications/Duo Desktop.app/Contents/MacOS/LaunchDuoDesktop [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-10-04) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2025-01-05) Executable: /Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu [Loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2024-03-12) Executable: /Applications/Tunnelblick.app/Contents/Resources/Tunnelblick-LaunchAtLogin [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2024-07-23) Executable: /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2024-12-18) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Running] 1Password Launcher (AgileBits Inc. - installed 2024-12-18) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] Bitwarden Login Helper (App Store - installed 2024-08-28) Modern Login Item /Applications/Bitwarden.app/Contents/Library/LoginItems/Bitwarden Login Helper.app [Not Loaded] LauncherApplication (Duo Security LLC - installed 2024-12-03) Modern Login Item /Applications/Duo Desktop.app/Contents/Library/LoginItems/LauncherApplication.app [Not Loaded] MWDLauncher (Wanpath LLC - installed 2024-08-24) Modern Login Item /Applications/MyWorkDrive.app/Contents/Library/LoginItems/MWDLauncher.app [Not Loaded] Slack Login Helper (App Store - installed 2024-08-28) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2024-06-09) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Loaded] Surfshark (SURFSHARK LTD - installed 2024-12-30) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] LaunchAtLoginHelper (Bitgapp Ltd. - installed 2023-03-01) Modern Login Item /Applications/eqMac.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app Applications: 531 Apple apps 178 3rd party apps 48 x86-only apps 4 unsigned apps App Extensions: Finder sync extensions: [Not Loaded] Surfshark Finder Extension - /Applications/Surfshark.app [Loaded] FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Audio units: [Loaded] SK-51AU - /Applications/SK-51.app Safari extensions: [Loaded] Safari Extension - /Applications/1Password for Safari.app [Loaded] Bitwarden - /Applications/Bitwarden.app File providers: [Loaded] Google Drive - /Applications/Google Drive.app [Loaded] MWDFileProvider - /Applications/MyWorkDrive.app QuickLook Previews: [Loaded] InDesign QuickLook Extension - /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): QuickLookPlugin - /Applications/Transmission.app com.bittorrent.torrent org.bittorrent.torrent *.torrent OsiriXQuickLookPlugin - /Applications/OsiriX Lite.app public.img public.zip public.dcm public.data org.nema.dicom *.dcm public.lsm Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-20) Audio Plug-ins: eqMac: 2.4.3 (Bitgapp Ltd. - installed 2023-12-14) TVRemoteAudio: 1.0.1 (TeamViewer Germany GmbH - installed 2024-05-26) 3rd Party Preference panels: Backblaze Settings Launcher (Backblaze - installed 2024-02-09) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 2.28 (1 min ago) 3.03 (5 min ago) 3.77 (15 min ago) Nominal I/O usage: 6.37 MB/s File system: 37.77 seconds Write speed: 18 MB/s Read speed: 106 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 27 % Idle: 69 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Adobe Illustrator 73.00 % (Adobe Inc.) EtreCheckPro 17.40 % (Etresoft, Inc.) WindowServer 10.00 % (Apple) Google Chrome Helper (Renderer) (105) 8.77 % (Google LLC) kernel_task 1.95 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (106) 13.33 GB (Google LLC) Adobe Photoshop 2025 1.98 GB (Adobe Inc.) Google Chrome 1.42 GB (Google LLC) EtreCheckPro 1.03 GB (Etresoft, Inc.) calaccessd 925 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 217 MB / 81 MB (Apple) com.crowdstrike.falcon.Agent 3 MB / 26 MB (CrowdStrike Inc.) netbiosd 12 MB / 126 KB (Apple) Mail 2 MB / 710 KB (Apple) apsd 259 KB / 640 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Adobe Illustrator 16 (Adobe Inc.) WindowServer 5 (Apple) Google Chrome Helper (Renderer) (106) 1 (Google LLC) calaccessd 1 (Apple) Google Chrome Helper (GPU) 0 (Google LLC) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 1.43 GB Used RAM: 22.83 GB Cached files: 15.75 GB Available RAM: 17.17 GB Swap Used: 16.48 GB Software Installs (past 60 days): Install Date Name (Version) 2024-11-20 CrowdStrike Falcon Sensor (7.19.18810.0) 2024-12-03 Duo Desktop (7.2.0.0) 2024-12-10 ARMDCAgentInstaller (1.0.0) 2024-12-16 Google Drive (101.0.3.0) 2024-12-18 XProtectPlistConfigData (5284) 2024-12-18 XProtectPayloads (149) 2025-01-05 macOS 13.7.2 (13.7.2) 2025-01-05 MRTConfigData (1.93) 2025-01-07 Safari (18.2) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 60 days): 2025-01-14 10:25:34 Adobe Acrobat.app High CPU Use (2 times) First occurrence: 2025-01-14 10:20:50 Executable: /Applications/Adobe Acrobat DC/Adobe Acrobat.app 2025-01-12 16:22:37 fseventsd High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/Support/fseventsd 2025-01-11 14:31:18 Adobe Desktop Service Crash Executable: /Library/Application Support/Adobe/Adobe Desktop Common/ADS/Adobe Desktop Service.app Details: libsystem_c.dylib: abort() called 2025-01-08 19:22:10 accountsd Crash Executable: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd 2025-01-08 16:39:53 Adobe Illustrator.app High CPU Use Executable: /Applications/Adobe Illustrator 2025/Adobe Illustrator.app End of report 1