EtreCheck version: 5.7.2 (5247) Report generated: 2021-02-28 17:25:54 Download EtreCheck from https://etrecheck.com Runtime: 9:23 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: slow reponse and beachballing Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, 2017) iMac Model: iMac18,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2133 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2133 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.26 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 157.13 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 11.26 GB used, 857.03 GB available, 826.49 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 157.13 GB used, 857.04 GB available, 826.49 GB free) APFS Mount point: /System/Volumes/Data disk1s5 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 826.49 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Catalina 10.15.7 (19H512) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 732615 Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Kernel Extensions: /Library/Extensions EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.4.7) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 169 Apple tasks [Running] 128 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 179 Apple tasks [Running] 123 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-19) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-01-19) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.epson.InstallNavi.helper.plist (Seiko Epson Corporation - installed 2019-05-17) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-02-05) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-01-19) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-23) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-20) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-20) User Login Items: [Not Loaded] Momentum (OS X) Helper (App Store - installed 2021-01-01) Modern Login Item /Applications/Momentum.app/Contents/Library/LoginItems/Momentum (OS X) Helper.app [Not Loaded] Launcher (App Store - installed 2021-02-25) Modern Login Item /Applications/Notebook.app/Contents/Library/LoginItems/Launcher.app [Not Loaded] NotebookHelper (App Store - installed 2021-02-25) Modern Login Item /Applications/Notebook.app/Contents/Library/LoginItems/NotebookHelper.app [Loaded] StartUpHelper (Spotify - installed 2020-12-08) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobePDFViewer: 21.001.20142 (Adobe Systems, Inc. - installed 2021-02-28) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-02-28) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-26) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Notebook Web Clipper (App Store - installed 2021-02-25) Backup: Time Machine information not available without Full Drive Access. 24 local snapshots Oldest local snapshot: 2021-02-27 17:45:06 Last local snapshot: 2021-02-28 16:42:40 Performance: System Load: 2.00 (1 min ago) 2.35 (5 min ago) 1.99 (15 min ago) Nominal I/O speed: 1.50 MB/s File system: 139.47 seconds (timed out) Write speed: 63 MB/s Read speed: 60 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 13 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 54.06 % (?) trustd 6.81 % (Apple) EtreCheck 5.34 % (App Store) Google Chrome 1.23 % (Google, Inc.) MRT 0.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 559 MB (App Store) Pages 268 MB (App Store) Google Chrome 200 MB (Google, Inc.) Preview 119 MB (Apple) accountsd 98 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 165 KB / 146 KB (?) Mail 224 KB / 35 KB (Apple) rapportd 2 KB / 928 B (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 282 MB Used RAM: 4.91 GB Cached files: 2.82 GB Available RAM: 3.09 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2021-02-01 macOS Catalina Security Update 2021-001 (10.15.7) 2021-02-05 Malwarebytes for Mac 2021-02-19 ARMDC Agent Installer 2021-02-19 Adobe Acrobat Reader DC (Continuous) 2021-02-23 MRTConfigData (1.74) 2021-02-23 XProtectPlistConfigData (2140) 2021-02-25 Notebook (4.4.8) 2021-02-28 Adobe Acrobat Reader DC (21.001.20142) 2021-02-28 EtreCheck (5.7.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report