EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-12-11 17:31:38 Download EtreCheckPro from https://etrecheck.com Runtime: 2:36 Performance: Excellent Problem: Computer is too slow Description: Very slow after installing Big Sur Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 7 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 636.19 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 307 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 655 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) [Fusion Drive] (Shared - 14.94 GB used) disk2s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk2s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk2s6 - U****e (APFS) (Shared - 664 KB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 7 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 636.19 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 307 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 655 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) [Fusion Drive] (Shared - 14.94 GB used) disk2s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk2s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk2s6 - U****e (APFS) (Shared - 664 KB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 636.19 GB used, 494.53 GB available, 368.78 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.03 TB (Shared - 307 MB used, 368.78 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 368.78 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD 1.03 TB (Shared - 14.94 GB used, 494.53 GB available, 368.78 GB free) APFS Mount point: / Read-only: Yes disk2s6 - U****e 1.03 TB (Shared - 664 KB used, 368.78 GB free) APFS Mount point: /System/Volumes/U****e Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 105.95 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.0.1 (20B29) Time since boot: About 5 hours Notifications: Safari.app 12 notifications WunderlistHelper.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.Chrome.framework.plist Executable: /Applications/Google Chrome.app/Contents/Frameworks/Google Chrome Framework.framework/Versions/79.0.3945.88/Helpers/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service Details: Exact match found in the legitimate list - probably OK System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 170 Apple tasks [Running] 145 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 175 Apple tasks [Running] 149 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2020-02-25) User Launch Agents: [Loaded] com.google.Chrome.framework.plist (? 0 - installed 2020-01-16) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-16) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-16) User Login Items: [Loaded] DSLoginItemHelper (App Store - installed 2020-12-08) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Not Loaded] LoginHelper (App Store - installed 2019-08-07) Modern Login Item /Applications/Go for Instagram.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] HousepartyHelper (App Store - installed 2020-05-13) Modern Login Item /Applications/Houseparty.app/Contents/Library/LoginItems/HousepartyHelper.app [Not Loaded] LPLaunchAtLoginHelperApp (App Store - installed 2019-10-23) Modern Login Item /Applications/LastPass.app/Contents/Library/LoginItems/LPLaunchAtLoginHelperApp.app [Not Loaded] LaunchHelper (App Store - installed 2019-08-07) Modern Login Item /Applications/Mail for Gmail.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] ShazamHelper (App Store - installed 2020-02-13) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Loaded] StartUpHelper (Spotify - installed 2020-04-16) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-12-02) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] WunderlistHelper (App Store - installed 2020-04-30) Modern Login Item /Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app [Loaded] Reminders (Apple - installed 2020-01-01) Application /System/Applications/Reminders.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Safari Extensions: AdBlock One Dashboard (App Store - installed 2020-11-08) AdBlock One Engine (App Store - installed 2020-11-08) ToolbarSafariExtension (App Store - installed 2020-12-08) Backup: Time Machine information not available without Full Drive Access. 7 local snapshots Oldest local snapshot: 2020-11-30 17:04:48 Last local snapshot: 2020-12-11 17:26:17 Performance: System Load: 1.21 (1 min ago) 1.43 (5 min ago) 1.40 (15 min ago) Nominal I/O speed: 0.60 MB/s File system: 15.42 seconds Write speed: 724 MB/s Read speed: 1401 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.94 % (Etresoft, Inc.) WindowServer 6.68 % (Apple) kernel_task 1.16 % (Apple) Spotify Helper (Renderer) 0.94 % (Spotify) coreaudiod 0.80 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 519 MB (Etresoft, Inc.) Dock 276 MB (Apple) com.apple.WebKit.WebContent (4) 241 MB (Apple) Spotify Helper (Renderer) 231 MB (Spotify) Antivirus One 201 MB (App Store) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 846 KB / 390 KB (Apple) Spotify 368 KB / 223 KB (Spotify) apsd 32 KB / 97 KB (Apple) netbiosd 13 KB / 9 KB (Apple) cloudd 7 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) coreaudiod 2 (Apple) Spotify 1 (Spotify) Spotify Helper (Renderer) 1 (Spotify) Spotify Helper (GPU) 0 (Spotify) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 24 MB Used RAM: 5.21 GB Cached files: 2.76 GB Available RAM: 2.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-13 Pages (10.0) 2020-11-13 Numbers (10.0) 2020-11-13 iMovie (10.2.1) 2020-11-13 Safari (14.0.1) 2020-11-14 macOS Big Sur (11.0.1) 2020-11-14 macOS 11.0.1 (11.0.1) 2020-11-14 MRTConfigData (1.72) 2020-11-18 Prism Video File Converter (6.76) 2020-11-26 Fotor Photo Editor (3.6.2) 2020-12-02 Twitter (8.45) 2020-12-02 WhatsApp (2.2047.11) 2020-12-02 Keynote (10.0) 2020-12-02 Flappy Golf 2 (2.0.8) 2020-12-02 Pool (2.2) 2020-12-04 XProtectPlistConfigData (2136) 2020-12-08 Antivirus One (3.6.0) 2020-12-09 World of Tanks Blitz (7.5.0) 2020-12-10 Airplane Sky Voyage (3.1.6) 2020-12-11 GarageBand (10.4.2) Diagnostics Information (past 7-30 days): 2020-12-11 12:59:30 installd High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2020-12-10 18:18:29 Spotify.app Crash (3 times) Executable: /Applications/Spotify.app 2020-12-10 18:17:28 World of Tanks Blitz.app Crash (2 times) Executable: /Applications/World of Tanks Blitz.app 2020-12-10 18:14:48 mdworker_shared Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker_shared Details: dyld3 mode SetSandboxProfile (/AppleInternal/BuildRoot/Library/Caches/com.apple.x bs/Sources/Spotlight/Spotlight-2149.9/spotlight/generic/SeatbeltSandbo x.c:336) failed assertion -- sandboxError:-1 error::456:12: unable to open system.sb: not found (apply error x) 2020-12-10 14:18:25 WhatsApp.app Crash Executable: /Applications/WhatsApp.app 2020-12-07 15:35:10 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd End of report