EtreCheck version: 5.5.5 (5111) Report generated: 2020-06-21 23:19:29 Download EtreCheck from https://etrecheck.com Runtime: 2:05 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: Bought this new iMac and upgraded to Catalina. Now double clicking on magic mouse does not work. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 Video Information: Radeon Pro 560X - VRAM: 4 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 70.23 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.98 GB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 70.23 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.98 GB used) disk3 - Seagate BUP BK 4.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - B********c (Journaled HFS+) 4.00 TB (234.06 GB used) Mounted Volumes: disk2s1 - M************ Data [APFS Virtual drive] 1.03 TB (Shared - 70.23 GB used, 940.62 GB available, 939.06 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 939.06 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 1.03 TB (Shared - 10.98 GB used, 940.62 GB available, 939.06 GB free) APFS Mount point: / Read-only: Yes disk3s2 - B********c 4.00 TB (234.06 GB used, 3.77 TB free) Journaled HFS+ Mount point: /Volumes/B********c Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About a day Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.vmware.launchd.vmware.plist Executable: /Library/Application Support/VMware Fusion/boot.sh --start Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.sony.ReaderLibrary.RunReaderLibrary.plist Executable: /Library/Reader Library/OpenURL.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u502/dbkextd Details: Executable file is not accessible without Full Drive Access Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Photo Center Plugin.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane 32-bit Applications: 32 32-bit apps Kernel Extensions: /Library/Extensions MaxtorPowSecDriver.kext (4.2.8) com_cy_driver_USB_Device.kext (1.4.0) Dropbox.kext (1.11.0 - SDK 10.14) Kodak_PrinterDock_Merge.kext (1.0.0) IOFireWireMxBt.kext (4.2.6) sony_prs.kext (1.0.1d1) sony_prs2.kext (1.0.3d1) Startup Items: MxBtDaemon Path: /Library/StartupItems/MxBtDaemon HP Trap Monitor Path: /Library/StartupItems/HP Trap Monitor System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 161 Apple tasks [Running] 136 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 170 Apple tasks [Running] 131 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-06-17) [Other] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2016-12-08) [Not Loaded] com.sony.ReaderLibrary.RunReaderLibrary.plist (? e3bfdacf - installed 2010-07-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-19) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-05-15) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Other] com.vmware.launchd.vmware.plist (? 40d1be26 - installed 2012-04-12) [Loaded] jp.co.canon.MasterInstaller.plist (? 81ce49d7 - installed 2014-06-21) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2016-11-04) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) User Login Items: [Running] 1Password Extension Helper (AgileBits Inc. - installed 2020-06-17) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (AgileBits Inc. - installed 2020-06-17) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] Dropbox (Dropbox, Inc. - installed 2020-06-17) Application /Applications/Dropbox.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-03-01) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.2.6 (? - installed 2017-01-04) iPhotoPhotocast: 7.0 (Apple - installed 2017-01-04) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-06-17) AdobePDFViewer: 20.009.20067 (Adobe Systems, Inc. - installed 2020-06-17) CouponPrinter-FireFox_v2: Version 1.1.6 (? - installed 2017-01-04) GarminGpsControl: 4.1.0.0 Release (? - installed 2017-01-04) Silverlight: 5.1.10411.0 (? - installed 2017-01-04) Photo Center Plugin: Photo Center Plugin 1.1.2.2 (? - installed 2017-01-04) Safari Extensions: 1Password (AgileBits Inc. - installed 2020-06-17) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-02-25) Flip4Mac WMV (? - installed 2010-02-19) Time Machine: Auto backup: Yes Volumes being backed up: Destinations: B********c [Local] (Last used) Total size: 4.00 TB Total number of backups: 51 Oldest backup: 2019-08-02 01:01:43 Last backup: 2020-06-21 22:51:34 15 local snapshots Oldest local snapshot: 2020-06-20 23:18:28 Last local snapshot: 2020-06-21 22:50:47 Performance: System Load: 1.80 (1 min ago) 1.56 (5 min ago) 1.29 (15 min ago) Nominal I/O speed: 0.07 MB/s File system: 23.53 seconds Write speed: 798 MB/s Read speed: 1502 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 13.32 % (?) EtreCheck 8.29 % (App Store) firefox 3.08 % (Mozilla Corporation) Dropbox 0.12 % (Dropbox, Inc.) AXVisualSupportAgent 0.07 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) firefox 592 MB (Mozilla Corporation) EtreCheck 574 MB (App Store) Dropbox 316 MB (Dropbox, Inc.) suggestd 74 MB (Apple) AppleSpell 72 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 2 MB / 504 KB (?) Dropbox 954 KB / 822 KB (Dropbox, Inc.) firefox 896 KB / 496 KB (Mozilla Corporation) SystemUIServer 0 B / 256 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 344 MB Used RAM: 5.83 GB Cached files: 1.83 GB Available RAM: 2.17 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-06-17 SU_TITLE (10.15.5.1.1.1590622861) 2020-06-17 TCC Configuration Data (17.0) 2020-06-17 CompatibilityNotificationData (1.0.6) 2020-06-17 Gatekeeper Configuration Data (181) 2020-06-17 ARMDC Agent Installer (1.0.0) 2020-06-17 macOS Catalina (10.15.5) 2020-06-17 XProtectPlistConfigData (2123) 2020-06-17 Adobe Acrobat Reader DC (20.009.20067) (20.009.20067) 2020-06-17 Playgrounds (3.2.0.0) 2020-06-18 EtreCheck (5.5.5) 2020-06-18 Toolbox for Pages - Templates (5.0.2) 2020-06-20 MRTConfigData (1.62) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2020-06-21 20:32:43 signpost_reporter High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2020-06-20 22:18:40 lsd Crash Executable: /usr/libexec/lsd Details: dyld3 mode savedDB WAS seeded, newDB WAS NOT seeded. Failed attempting to remap d atabase, abort to trigger seeding. Error: Error Domain=NSOSStatusError Domain Code=-9496 "kCSStoreBadDataErr" UserInfo={Line=201, Checksum=2, ZeroedRanges=( "0x740000-0x767FFF (164 KB)" ), NSDebugDescription=kCSStoreBadDataErr, NSURL=file:///var/folders/zz /zyxvpxvq6csfxvn_n0000000000000/0/com.apple.LaunchServices.dv/com.appl e.LaunchServices-1082-v2.csstore} abort() called 2020-06-20 16:06:53 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd End of report