EtreCheck version: 5.6.1 (5217) Report generated: 2020-09-29 11:35:13 Download EtreCheck from https://etrecheck.com Runtime: 3:06 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Vintage hardware - This computer may be considered vintage. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, Mid 2012) - Vintage! MacBook Air Model: MacBookAir5,2 1,8 GHz Dual-Core Intel Core i5 (i5-3427U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Replace Soon - Cycle count = 1129 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM128E 121.33 GB (Solid State - TRIM: Yes) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 120.99 GB disk1 [APFS Virtual drive] 120.99 GB (Shared by 5 volumes) disk1s1 - m********a (APFS) [APFS Virtual drive] (Shared - 77.65 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - mip (APFS) (Shared - 11.29 GB used) Mounted Volumes: disk1s1 - m********a [APFS Virtual drive] 120.99 GB (Shared - 77.65 GB used, 31.40 GB available, 30.29 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 120.99 GB (Shared - 1.07 GB used, 30.29 GB free) APFS Mount point: /private/var/vm disk1s5 - mip 120.99 GB (Shared - 11.29 GB used, 31.40 GB available, 30.29 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n Proxy Auto Discovery Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: Less than an hour Configuration Profiles: This computer may have configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.f5.f5vpnhelper.plist Executable: ~/Library/Application Support/F5 VPN/uninstall.py 'F5 VPN' f5-vpn com.f5.f5vpnhelper.plist '/Applications/F5 VPN.app' F5_VPN.icns Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Kernel Extensions: /Library/Application Support/Citrix Receiver CitrixGUSB.kext (20.05.0 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 169 Apple tasks [Running] 127 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 183 Apple tasks [Running] 119 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-09-24) [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-03-21) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-24) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-05-22) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-05-22) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-05-22) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-08-28) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-09-17) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-06-30) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-24) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-05-22) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-28) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-28) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-09-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-03-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-25) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-03-16) [Loaded] com.f5.f5vpnhelper.plist (? 0 - installed 2020-09-11) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-08-22) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-08-22) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-08-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-08-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2020-09-04) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-06-01) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-09-12) ZoomUsPlugIn: 4.6.10 (20041.0408) (Zoom Video Communications, Inc. - installed 2020-04-17) AdobePDFViewer: 20.012.20048 (Adobe Systems, Inc. - installed 2020-09-12) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Backup: Time Machine Not Configured! Performance: System Load: 8.66 (1 min ago) 14.86 (5 min ago) 12.46 (15 min ago) Nominal I/O speed: 5.34 MB/s File system: 40.94 seconds Write speed: 271 MB/s Read speed: 430 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 22 % Idle: 67 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 94.80 % (?) trustd 27.83 % (Apple) EtreCheck 7.61 % (App Store) CoreServicesUIAgent 1.64 % (Apple) Dropbox 0.12 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 519 MB (App Store) Dropbox 310 MB (Dropbox, Inc.) accountsd 162 MB (Apple) Safari 156 MB (Apple) photoanalysisd 97 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 89 KB / 110 KB (?) Mail 96 KB / 68 KB (Apple) Dropbox 17 KB / 63 KB (Dropbox, Inc.) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 330 MB Used RAM: 4.96 GB Cached files: 2.72 GB Available RAM: 3.04 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-09-01 Adobe Acrobat DC (20.012.20043) 2020-09-11 F5 VPN 2020-09-16 Microsoft OneNote 2020-09-16 Microsoft Excel 2020-09-16 Microsoft PowerPoint 2020-09-17 Microsoft AutoUpdate 2020-09-17 Microsoft Outlook 2020-09-17 Microsoft Word 2020-09-18 macOS Catalina 10.15.6 Update 2020-09-18 MRTConfigData (1.66) 2020-09-18 XProtectPlistConfigData (2131) 2020-09-18 Safari (14.0) 2020-09-24 Pages (10.0) 2020-09-24 Adobe Acrobat Reader DC (Continuous) 2020-09-29 EtreCheck (5.6.1) Clean up: /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report