EtreCheck version: 6.1.5 (6B036) Report generated: 2019-11-28 22:24:57 Download EtreCheck from https://etrecheck.com Runtime: 2:42 Performance: Excellent Problem: Other problem Description: Cant login to iCloud Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Small backup drive - Time Machine backup drive is too small. Clean up - There are orphan files that could be removed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Hardware Information: MacBook Air (13-inch, 2013 - 2014) MacBook Air Model: MacBookAir6,2 1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600  BANK 1/DIMM0 - 2 GB DDR3 1600  Battery: Health = Normal - Cycle count = 71 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 62.39 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 33 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 520 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 121.12 GB (Shared - 62.39 GB used, 72.73 GB available, 56.98 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used, 56.98 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G9016) Time since boot: Less than an hour Safe Mode: Enabled Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple 32-bit Applications: 25 32-bit apps System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 183 Apple tasks [Running] 96 Apple tasks System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 195 Apple tasks [Running] 101 Apple tasks Launch Daemons: [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-10-30) [Not Loaded] jp.co.canon.MasterInstaller.plist (? 81ce49d7 - installed 2017-08-10) User Login Items: [Not Loaded] CIJSUAgent (Canon Inc. - installed 2017-08-10) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Not Loaded] PhotoStreamAgent (App Store - installed 2014-02-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: Flash Player: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-14) FlashPlayer-10.6: 32.0.0.293 (Adobe Systems, Inc. - installed 2019-11-14) Silverlight: 5.1.50901.0 (? - installed 2016-11-15) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-11-28) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-11-28) AirPlay: 2.0 (Apple - installed 2019-11-28) AppleAVBAudio: 683.1 (Apple - installed 2019-11-28) BridgeAudioSP: 4.69.2 (Apple - installed 2019-11-28) iSightAudio: 7.7.3 (Apple - installed 2019-11-28) 3rd Party Preference Panes: Flash Player (installed 2019-10-30) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 121.12 GB - Disk used: 64.14 GB Destinations: K***********p [Local] (Last used) Total size: 79.68 GB Total number of backups: 12 Oldest backup: 2016-09-06 13:32:24 Last backup: 2019-02-14 20:42:55 2 local snapshots Oldest local snapshot: 2019-11-28 09:17:40 Last local snapshot: 2019-11-28 10:06:19 Performance: System Load: 1.16 (1 min ago) 2.32 (5 min ago) 1.57 (15 min ago) Nominal I/O speed: 6.02 MB/s File system: 29.71 seconds Write speed: 253 MB/s Read speed: 684 MB/s CPU Usage Snapshot: Type Overall System 1 % User 2 % Idle 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 5.88 % (Etresoft, Inc.) WindowServer 3.68 % (Apple) kernel_task 0.76 % (Apple) lsd (2) 0.28 % (Apple) notifyd 0.04 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 471 MB (Etresoft, Inc.) kernel_task 456 MB (Apple) Finder 70 MB (Apple) WindowServer 58 MB (Apple) AppleSpell 48 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 124 KB / 36 KB (Apple) netbiosd 10 KB / 4 KB (Apple) apsd 4 KB / 3 KB (Apple) SystemUIServer 0 B / 128 B (Apple) routined 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) cfprefsd (3) 1 (Apple) launchd 0 (Apple) routined 0 (Apple) suggestd 0 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 231 MB Used RAM: 1.75 GB Cached files: 2.03 GB Available RAM: 2.25 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-11-14 Adobe Flash Player (32.0.0.293) 2019-11-28 XProtectPlistConfigData (2108) 2019-11-28 MRTConfigData (1.50) 2019-11-28 iTunes (12.8.2) 2019-11-28 Safari (13.0.3) 2019-11-28 Security Update 2019-006 (10.13.6) Clean up: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Executable not found Diagnostics Information (past 7 days): 2019-11-27 07:06:49 com.apple.Safari.History High CPU Use Executable: /System/Library/PrivateFrameworks/SafariShared.framework/Versions/A/XPCServices/com.apple.Safari.History.xpc/Contents/MacOS/com.apple.Safari.History 2019-11-26 18:30:39 com.apple.iCloudHelper Crash Executable: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/XPCServices/com.apple.iCloudHelper.xpc/Contents/MacOS/com.apple.iCloudHelper End of report