EtreCheckPro version: 6.3.5 (6D022) Report generated: 2020-12-08 12:59:18 Download EtreCheckPro from https://etrecheck.com Runtime: 6:15 Performance: Below Average Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,2 3.5 GHz Dual-Core Intel Core i7 (i7-7567U) CPU: 2-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 324 Video Information: Intel Iris Plus Graphics 650 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 LG Ultra HD 5120 x 2880 Drives: disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 7 volumes) disk1s1 - M*****************a (APFS) [APFS Virtual drive] (Shared - 383.65 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 282 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 655 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk1s5 - Macintosh HD (APFS) [Fusion Drive] (Shared - 14.94 GB used) disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk1s6 - U****e (APFS) (Shared - 270 KB used) Mounted Volumes: disk1s1 - M*****************a [APFS Virtual drive] 1.00 TB (Shared - 383.65 GB used, 619.15 GB available, 597.32 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 1.00 TB (Shared - 282 MB used, 597.32 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.00 TB (Shared - 3.22 GB used, 597.32 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD 1.00 TB (Shared - 14.94 GB used, 619.15 GB available, 597.32 GB free) APFS Mount point: / Read-only: Yes disk1s6 - U****e 1.00 TB (Shared - 270 KB used, 597.32 GB free) APFS Mount point: /System/Volumes/U****e disk2s2 - B***********r 265 MB (265 MB used) Mac OS Extended Disk Image Mount point: /Volumes/5**********************************F Owners enabled: No Read-only: Yes Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en5: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en7: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 449.87 GB available System Software: macOS Big Sur 11.0.1 (20B29) Time since boot: Less than an hour Notifications: MKPlayer.app one notification (one scheduled) Slack.app 15 notifications Safari.app 9 notifications Microsoft Outlook.app 3 notifications Sonos.app 100 notifications Google Chrome.app 2 notifications EtreCheckPro.app 2 notifications EtreCheck.app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Sophos Unsigned Files: Launchd: /Library/LaunchDaemons/com.mingjie.mjrecorder.agent.plist Executable: /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver/Contents/MacOS/MJRecorder-agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Plugin: /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver Apps: 1 System Extensions: [Not Loaded] com.sophos.endpoint.scanextension - version 1.0 (Sophos - 2020-11-16) Application: - version ( - ) Description: Scanning Services Kernel Extensions: /Library/Extensions [Not Loaded] Dropbox.kext (Dropbox, Inc., 1.13.0 - SDK 10.14) [Not Loaded] SophosFileProtection.kext (Sophos, 10.0.1 - SDK 10.15) [Not Loaded] SophosFileMonitor.kext (Sophos, 10.0.1 - SDK 10.15) [Not Loaded] SophosWebProtection.kext (Sophos, 10.0.1 - SDK 10.15) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 190 Apple tasks [Running] 126 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 180 Apple tasks [Running] 143 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-16) [Running] com.sophos.agent.plist (Sophos - installed 2020-11-26) [Running] com.sophos.home.ui.plist (Sophos - installed 2020-11-26) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-05-01) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2020-11-13) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-01-22) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-01-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-01-22) [Loaded] com.mingjie.mjrecorder.agent.plist (? 8ce67b23 - installed 2019-06-13) [Loaded] com.motionvfx.mInstaller.HelperTool.plist (Szymon Masiak - installed 2019-06-14) [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2020-11-26) [Not Loaded] com.sophos.sophoscbr.plist (Sophos - installed 2020-11-16) User Launch Agents: [Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2020-08-14) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2020-12-08) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-20) [Not Loaded] com.movavi.converteragent.startup.plist (Movavi Software Inc - installed 2019-08-10) User Login Items: [Running] 1Password Extension Helper (App Store - installed 2020-11-25) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (App Store - installed 2020-11-25) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] CCC User Agent (Bombich Software, Inc. - installed 2020-11-16) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Running] Dropbox (Dropbox, Inc. - installed 2020-12-07) Application /Applications/Dropbox.app [Not Loaded] Evernote Helper (App Store - installed 2020-03-10) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2020-03-10) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Running] Google Chrome (Google, Inc. - installed 2020-12-03) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-01-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-01-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Slack Login Helper (App Store - installed 2020-12-02) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-11-16) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Loaded] StartUpHelper (Spotify - installed 2019-12-12) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-12-02) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] mInstaller (Szymon Masiak - installed 2019-08-05) Application /Applications/mInstaller.app Internet Plug-ins: AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-06) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-06) Audio Plug-ins: MJRecorderDevice: 1.1 (? - installed 2019-06-13) Safari Extensions: 1Password (App Store - installed 2020-11-25) Evernote Web Clipper (App Store - installed 2020-12-02) Honey (App Store - installed 2020-12-07) MKPlayer (App Store - installed 2020-11-29) 3rd Party Preference Panes: Backblaze Backup (Backblaze - installed 2020-11-13) Backup: Time Machine Not Configured! Performance: System Load: 219.38 (1 min ago) 195.85 (5 min ago) 95.04 (15 min ago) Nominal I/O speed: 31.63 MB/s File system: 61.28 seconds Write speed: 1548 MB/s Read speed: 1104 MB/s CPU Usage Snapshot: Type Overall System: 18 % User: 33 % Idle: 49 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 38.40 % (Apple) Safari 28.70 % (Apple) com.sophos.endpoint.scanextension 22.70 % (Sophos) bird 19.62 % (Apple) EtreCheckPro 14.52 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (99) 3.30 GB (Apple) kernel_task 562 MB (Apple) Brave Browser Helper (Renderer) (9) 523 MB (Brave Software, Inc.) Google Chrome Helper (Renderer) (9) 449 MB (Google, Inc.) EtreCheckPro 444 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 1 MB / 7 KB (Apple) com.apple.WebKit.Networking 976 KB / 75 KB (Apple) Dropbox 146 KB / 750 KB (Dropbox, Inc.) apsd 232 KB / 116 KB (Apple) biometrickitd 180 KB / 147 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 12 (Apple) com.sophos.endpoint.scanextension 6 (Sophos) SophosScanD 4 (?) sysmond 3 (Apple) SophosAutoUpdate -d 3 (?) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 15 MB Used RAM: 12.57 GB Cached files: 3.41 GB Available RAM: 3.43 GB Swap Used: 1.36 GB Software Installs (past 30 days): Install Date Name (Version) 2020-11-16 macOS Big Sur (11.0.1) 2020-11-16 macOS Catalina 10.15.7 Update 2020-11-16 macOS 11.0.1 (11.0.1) 2020-11-16 Microsoft AutoUpdate (4.29.20110804) 2020-11-16 Microsoft PowerPoint (16.43.20110804) 2020-11-16 Microsoft OneNote (16.43.20110804) 2020-11-16 Microsoft Outlook (16.43.20110804) 2020-11-16 Microsoft Word (16.43.20110804) 2020-11-16 Microsoft Excel (16.43.20110804) 2020-11-16 GarageBand (10.4.1) 2020-11-16 Final Cut Pro (10.5.0) 2020-11-16 Pages (10.0) 2020-11-16 Numbers (10.0) 2020-11-16 Speedtest (1.18) 2020-11-16 iMovie (10.2.1) 2020-11-17 MRTConfigData (1.72) 2020-11-18 Spark (2.9.10) 2020-11-18 EtreCheck (5.6.4) 2020-11-25 1Password 7 (7.7) 2020-11-29 Disk Speed Test (3.3) 2020-11-29 MKPlayer (1.4.2) 2020-12-02 Evernote Web Clipper (1.0.11) 2020-12-02 WhatsApp (2.2047.11) 2020-12-02 Slack (4.11.3) 2020-12-02 Keynote (10.0) 2020-12-07 Honey (12.4.7) 2020-12-07 XProtectPlistConfigData (2136) 2020-12-07 CleanMyMac X (4.7.0) 2020-12-07 Bitdefender (1.2.19.268) 2020-12-07 avformac (8.3.0.8) Diagnostics Information (past 7-30 days): 2020-12-08 12:36:11 com.apple.WebKit.WebContent - High CPU Use (3 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2020-12-08 09:21:45 AntivirusforMac.app - High CPU Use (2 times) Executable: /Library/Bitdefender/*/AntivirusforMac.app 2020-12-07 17:33:22 SophosMcsAgentD - Crash (36 times) Executable: /Library/Sophos Anti-Virus/SophosMcsAgentD.bundle/Contents/MacOS/SophosMcsAgentD Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil' terminating with uncaught exception of type NSException abort() called 2020-12-07 16:43:53 CalNCService - Crash Executable: /System/Library/PrivateFrameworks/CalendarNotification.framework/Versions/A/XPCServices/CalNCService.xpc/Contents/MacOS/CalNCService Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '-[__NSCFString throttleQueue]: unrecognized selector se nt to instance 0x7fabe1dd14d0' terminating with uncaught exception of type NSException abort() called 2020-12-07 15:16:38 BDUpdDaemon - High CPU Use Executable: /Library/Bitdefender/*/antivirus.bundle/BDUpdDaemon 2020-12-07 14:58:45 WindowServer - High CPU Use (3 times) Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2020-11-19 18:51:58 GPU:IG MetalDevice for accelerator(0xb533): 0x7fc895d47c48 (MTLDevice: 0x7fc8 97c2a000) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@0 IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@2 boot-args: 2020-12-07 14:48:17 News.app - Hang Executable: /System/Applications/News.app 2020-12-07 10:24:52 Sophos Installer.app - Crash Executable: /Library/Caches/*/Sophos Installer.app Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil' abort() called terminating with uncaught exception of type NSException 2020-12-01 17:58:51 1Password 7.app - Crash Executable: /Applications/1Password 7.app End of report