EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-04-16 15:41:21 Download EtreCheckPro from https://etrecheck.com Runtime: 2:57 Performance: Excellent Problem: Computer is too slow Description: 1.) The progress bar hangs for some time at about 40 percent on startu p. 2.) Cloud storage software (OneDrive, Google Drive) do not remember se ttings from one session to the next. 3.) Password manager (LastPass) does not remember settings from one se ssion to the next. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 64 GB RAM - At maximum BANK 0/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - Aura Pro X2 1.92 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.92 TB disk1 [APFS Virtual drive] 1.92 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (1.34 TB used) disk1s2 - Preboot (APFS) [APFS Preboot] (1.88 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk1s4 - VM (APFS) [APFS VM] (2.15 GB used) disk1s5 (APFS) [APFS Container] (9.07 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.07 GB used) disk1s6 - Update (APFS) (6 MB used) disk2 - G-DRIVE USB-C 4.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - G***********C (Journaled HFS+) 3.50 TB (2.85 TB used) disk2s3 - F***S (Journaled HFS+) 500.32 GB (382.30 GB used) disk2s4 - G*********S (MS-DOS FAT32) 4.08 GB (3.20 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 1.34 TB Shared values Size: 1.92 TB Free: 565.78 GB Available: 582.48 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 1.88 GB Shared values Size: 1.92 TB Free: 565.78 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 1.92 TB Free: 565.78 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.07 GB Shared values Size: 1.92 TB Free: 565.78 GB Available: 582.48 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 6 MB Shared values Size: 1.92 TB Free: 565.78 GB disk2s2 - G***********C Filesystem: Journaled HFS+ Mount point: /Volumes/G***********C Used: 2.85 TB Size: 3.50 TB Free: 650.09 GB Available: 652.40 GB disk2s3 - F***S Filesystem: Journaled HFS+ Mount point: /Volumes/F***S Owners enabled: No Used: 382.30 GB Size: 500.32 GB Free: 118.02 GB Available: 120.34 GB disk2s4 - G*********S Filesystem: MS-DOS FAT32 Mount point: /Volumes/G*********S Used: 3.20 GB Size: 4.08 GB Free: 880 MB Available: 3.19 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Ventura 13.3.1 (22E261) Time since boot: Less than an hour Notifications: Creative Cloud.app one notification OneDrive.app 6 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 1 Applications: 549 apps 92 x86-only apps 4 unsigned apps Kernel Extensions: /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (7.12.1 - SDK 10.12) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 189 Apple tasks [Running] 160 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 190 Apple tasks [Running] 186 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-02-28) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-15) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-27) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Running] com.logi.optionsplus.updater.plist (Logitech Inc. - installed 2023-01-30) Executable: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/Frameworks/logioptionsplus_updater.app/Contents/MacOS/logioptionsplus_updater [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-04-12) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-04-12) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-04-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-04-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-04-03) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-02-28) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-15) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-15) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-03-24) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.logi.optionsplus.plist (Logitech Inc. - installed 2023-01-30) Command: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app/Contents/MacOS/logioptionsplus_agent --launchd [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2022-11-07) Command: /Applications/Logi Options.app/Contents/Support/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon --launchd [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-04-12) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-04-10) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-04-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-15) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.microsoft.EdgeUpdater.update-internal.109.0.1518.89.plist (Microsoft Corporation - installed 2023-03-09) Command: ~/Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update-internal --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Loaded] com.microsoft.EdgeUpdater.update.plist (Microsoft Corporation - installed 2023-03-09) Command: ~/Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --server --service=update --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Loaded] com.microsoft.EdgeUpdater.wake.109.0.1518.89.plist (Microsoft Corporation - installed 2023-03-09) Command: ~/Library/Microsoft/EdgeUpdater/109.0.1518.89/EdgeUpdater.app/Contents/MacOS/EdgeUpdater --wake --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --enable-logging User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-04-14) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2023-01-11) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] Day-O (Shaun Inman - installed 2020-04-10) Application /Applications/Day-O.app [Not Loaded] Evernote Helper (Evernote - installed 2020-01-04) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2020-01-04) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Running] Google Drive (Google LLC - installed 2023-04-10) Application /Applications/Google Drive.app [Running] OneDrive (Microsoft Corporation - installed 2023-04-12) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-04-12) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-04-12) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Skitch Helper (App Store - installed 2023-02-21) Modern Login Item /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app [Loaded] StartUpHelper (Spotify - installed 2023-04-15) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app App Extensions: Safari extensions: Downie Safari Extension - /Applications/Downie 4.app Evernote Web Clipper - /Applications/Evernote Web Clipper.app LastPass - /Applications/LastPass.app Plugins: EvernoteSpotlight - /Applications/Evernote.app Widgets: Microsoft Edge Widgets - /Applications/Microsoft Edge.app Photo editing extensions: Skitch Markup - /Applications/Skitch.app File providers: Google Drive - /Applications/Google Drive.app OneDrive File Provider - /Applications/OneDrive.app Share services: Evernote - /Applications/Evernote.app OneNote - /Applications/Microsoft OneNote.app Send to Downie - /Applications/Downie 4.app Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Action services: Skitch Markup - /Applications/Skitch.app QuickLook Previews: InDesign QuickLook Extension - /Applications/Adobe InDesign 2023/Adobe InDesign 2023.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt public.data EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): ENQuickLookGenerator - /Applications/Evernote.app com.evernote.note-metadata2 *.enspot Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-14) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-02-28) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-14) Audio Plug-ins: Loom Background Music Device: 0.4.0-SNAPSHOT-a4fc6da (Opentest, Inc. - installed 2020-12-09) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-05-11) MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13) CoreMediaIO Plug-ins: ImagingEdgeWebcam: 1.1.00.07280 (Sony Home Entertainment & Sound Products Inc. - installed 2022-12-06) Backup: Time Machine information is limited without Full Disk Access Destinations: G***********C [Local] (Last used) 21 local snapshots Oldest local snapshot: 2023-04-15 16:17:19 Last local snapshot: 2023-04-16 15:26:45 Performance: System Load: 2.19 (1 min ago) 3.52 (5 min ago) 4.71 (15 min ago) Nominal I/O usage: 1.06 MB/s File system: 16.85 seconds Write speed: 2262 MB/s Read speed: 2535 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 31 % Idle: 57 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) fileproviderd 60.42 % (Apple) EtreCheckPro 10.78 % (Etresoft, Inc.) WindowServer 7.76 % (Apple) containermanagerd (6) 6.90 % (Apple) usermanagerd 6.86 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Arc Helper (Renderer) (8) 1.28 GB (The Browser Company of New York Inc.) Creative Cloud UI Helper (Renderer) 1.16 GB (Adobe Inc.) EtreCheckPro 1.05 GB (Etresoft, Inc.) Autoupdate 1.04 GB (The Browser Company of New York Inc.) OneDrive (2) 785 MB (Microsoft Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Spotify 1 MB / 26 KB (Spotify) mDNSResponder 509 KB / 105 KB (Apple) apsd 12 KB / 133 KB (Apple) trustd 80 KB / 10 KB (Apple) Arc 61 KB / 24 KB (The Browser Company of New York Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) fileproviderd 39 (Apple) usermanagerd 4 (Apple) containermanagerd (6) 4 (Apple) WindowServer 4 (Apple) Finder 2 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 40.02 GB Used RAM: 13.90 GB Cached files: 10.08 GB Available RAM: 50.10 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-02-16 macOS 11.7.4 (11.7.4) 2023-02-16 Safari (16.3.1) 2023-02-21 Skitch (2.9) 2023-02-21 Mobile Device (1.0.0.0) 2023-02-23 Microsoft Teams (1.00.601159) 2023-02-23 macOS Ventura (13.2.1) 2023-02-23 macOS 13.2.1 (13.2.1) 2023-02-23 MRTConfigData (1.93) 2023-03-29 macOS 13.3 (13.3) 2023-03-30 Pages (13.0) 2023-03-30 Keynote (13.0) 2023-03-31 XProtectPlistConfigData (2167) 2023-03-31 XProtectPayloads (95) 2023-04-03 Zoom (5.13.11.16405) 2023-04-08 macOS 13.3.1 (13.3.1) 2023-04-10 Google Drive (1.3.18.216) 2023-04-12 Microsoft AutoUpdate (4.58.23040900) 2023-04-12 Microsoft Excel (16.72.23040900) 2023-04-12 Microsoft OneNote (16.72.23040900) 2023-04-12 Microsoft PowerPoint (16.72.23040900) 2023-04-12 Microsoft Word (16.72.23040900) 2023-04-14 Adobe Acrobat (23.001.20143) (23.001.20143) 2023-04-14 Evernote Web Clipper (7.32.1) Diagnostics Information (past 7-30 days): 2023-04-16 15:23:53 OneDrive.app High CPU Use (17 times) Executable: /Applications/OneDrive.app 2023-04-16 15:22:10 CCXProcess Crash (13 times) Executable: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app 2023-04-15 14:07:38 OneDrive Crash (3 times) Executable: /Applications/OneDrive.app Details: libsystem_c.dylib: abort() called 2023-04-14 13:05:22 fileproviderd High CPU Use (4 times) Executable: /System/Library/Frameworks/FileProvider.framework/Support/fileproviderd 2023-04-12 19:27:59 logioptionsplus_agent Crash Executable: /Library/Application Support/Logitech.localized/LogiOptionsPlus/logioptionsplus_agent.app 2023-04-12 18:18:58 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2023-04-10 17:14:13 corespotlightd Crash (2 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd End of report